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Cx wants to know about the status of her request. Pickup not done. Feedback taken. Info shared we have already escalated the issue to the logistic team. TAT shared the remaining time out of 72 hrs. for the update. Until then keep the product unused and in its original packaging along with the invoice. Info shared regarding the refund of the product. Ask cx to wait. Apology dpone. Cx agreed.
Cx want close his return request. Cx keeping the product. Feedback taken. Told cx pickup will not attempt. Reuest closed. Told cx you can use/keep this order. Cx agreed.
100
amount- FCRY600KK
10690534
11864636
Sadhana, Flat no. 9, Ram Krishna Shankul Apartment, Rk Nagar 03, Jai Bhawani Rd., Nashik Rd., Maharastra, India
422101
Cx has a query regarding the club code and coupon code. The coupon code is not working while she is placing the order from My cart. Info shared regarding coupon. Cx agreed
Note: Tagging missed bcs of high call flow
26252029- ADD PR TO CART/CC OFFERS
Cx wants this product early. He wants this product on 25th April (today). Told cx that it is an NDD order and the order is not dispatched yet. The request was raised but no assurance was given. Ask cx to wait. Cx agreed.
Cx wants to close his return request. Cx keeping the product. Feedback taken. Told cx pickup will not be attempted. Reuest closed. Told cx you can use/keep this order. Cx agreed.
Opposite Roadways Bus stop, near Om dental clinic, 8979396100
Cx wants to change the pickup address. Feedback taken. Info shared address change can't be possible BCS SR marked. told cx we are cancelling the return request. TAT shared 72 hrs for the update. Ask cx to re-raise return return after 72 hrs. Apology done. Ask cx to wait. Cx agreed.
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