Notes

https://support.teleperformance.com/now/sow/record/interaction/f9f0c90d837d46507d2d6350ceaad345

https://www.seadc.ccms.teleperformance.com/cgi-bin/home.pl

https://iam.ontp.app/login?appid=12bef5bc-24dc-4645-8cf3-e4e73ad2fa83&redirectUrl=https%3A%2F%2Fmytp.ontp.app%2F

Hello ,
Good morning, This is Hemant from Service Now,
Thanks for connecting with us.
Hope you are doing great.
how may I help you?

Hello ,
Good afternoon, This is Hemant from Service Now,
Thanks for connecting with us.
Hope you are doing great.
how may I help you?

Hello ,
Good evening, This is Hemant from Service Now,
Thanks for connecting with us.
Hope you are doing great.
how may I help you?

Surely, I will help you with the same.
Can you please share your
CCMS Ident,
Your location ,
Process and Manager Name,
for verification purposes?

Request already closed

Thank you for the details.
Please allow me a few mins while I check your request.

[4:10 PM] Riya Bhungavale
[Yesterday 1:58 PM] Jaishree Nailwal

https://login.aps1.pure.cloud/

TPGBSINDORG

Ok kindly share request number ?

Please share affected user NT ID ?

Ok kindly share mail address where you want reset link ?

Are you there?

OK Thanks NT has been unlocked , ask the user to login after 10 min.

Please stay connected for more few minutes it, I am still checking with the team.

Is there anything else I can help you with?

Do you need any further assistance?

Ok Thanks , your request has been submitted to the team and It has been done under the TAT So kindly check in some time.

Since there is no response, I will have to disconnect the chat.

Thank you , After this chat end you will receive a survey, kindly rate and provide valuable feedback.
Thank you for contacting IT Helpdesk, have a wonderful day.

Thanks, Let me check your request. Please wait.

apologies for the delay.

password has been shred please check ones.

kindly share request number with mail address and window NT ID?

For that we didnt have the right catogery now so kindly drop a mail to [email protected] [email protected]
and also contact with my team servicedeskHelp Line:18602678989 & 02266776200 they can help you out.

The concerned team is working on your request on a priority basis.
Within 15-20 minutes, you will get the update.

Okay, thank you. The team has received your request and will handle it within the TAT. Please check back in some time.

I'll ask the team to check ASAP and work on it .

Please complete the chat survey when it ends; it will be very helpful to us.
Thank you for using our support chat, have a great day.

As we seen no response form user side so we end the chat. thanks, have a great day.

Kindly share your CCMS ident ?

Can you tell me which issue is this related to?

We only see the concern related to
virtual technical support .

we already have tickets on que. we are working on it and share with you as soon as possible.

You have not filled the correct information in the given section, that's why you have not received the password yet.

As I saw that the given ticket was not yet received by the right team, due to which your work was stopped, I have now given it to the right team.
[email protected]@teleperformancedibs.com


because we are from the technical team we will route your request to the SD team and after that they will check and resolved it
H.
so that's why it's tacking time of 10 to 15 min

I keep it in my list and update my team about it.

do you need any more help from my side?

For that, I will try to get the fullest possible help from my side and highlight this to the concern team.

I can understand your problem, I just highlight it to my team and ask them to act on it as soon as possible.

Okay, I keep updating my list even more than this and highlight it to my team as well.

Provide me the email where you can get the reset link, and that belongs to the company.

If you want quick solution for that you can contact with servicedeskHelp Line:18602678989

MYTP - [email protected]

myhrms.suppourt

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

dibs-hemant.28

[email protected]

Pas team - [email protected]

[email protected]

[email protected]

There is automate feature in ServiceNow tool wherein requester can approve the requests pending in his queue. However, this feature is yet to be made available for all the approvers who will be receiving the requests for approvals in their queue.

[email protected]

https://dv.teleperformanceusa.com/logon/LogonPoint/tmindex.html

Also, we have highlighted this to the ServiceNow Support team and they are working on it to get it implemented


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[3:25 PM] Ekta Preet Kour

Citrix Support.Software/Application.URL not working

Criteria for a New Password:

1. Password must contain Capital case Letters, Small case Letters.

2. Password must include numerical digits.

3. Password must include special characters (i.e. # OR $ OR % and so on.)

4. Password must be of 14 characters length.

5. Password must differ from all the previously used passwords.

6. Password Example : Appricot#12569

If resolution is not as per your satisfaction you may reopen the ticket within 2 Days.

For any new/separate Issue/Requests, Request you to raise a new SD Ticket.


[email protected]
[email protected]
[email protected]

jaipur LIC

[email protected]


https://teams.microsoft.com/l/message/19:[email protected]/1698315701545?context=%7B%22contextType%22%3A%22chat%22%7D

ps change


[6:03 PM] Chetan Nayak
Geraud&1133404 INC008522307