Notes
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shub@1234
50033
100530
*************SENIOR CALL*********SHEET CALL
****************************
Issue(Level -3 Remarks):
#
Genesis ID:50033
Action Taken:
****************************
*****OZONETEL****
https://in-ccaas.ozonetel.com/toolbar_widget/index.html#dashboard-agent
*********TAT************
https://docs.google.com/spreadsheets/d/1qu11RUsFjBPgFysRZRzPcXGWy88j9-CruFbs76kAUts/edit#gid=1154470807
****************************
Issue: language barrier
Action: Guide cx to raise the call back req
comm: ask cx to raise the call back req on his/her Language preference
****************************
issue - empty parcel received
action- info shared(Deny Refund)
comm- apology done//denial given as per RA remarks
****************************
*****new sheet********
https://docs.google.com/spreadsheets/d/1miAiWlFXJsE00GRk9ljooFN2xkqQjCehUJo55aULDWA
****************************
*******L3***********
https://docs.google.com/forms/d/e/1FAIpQLSdnWxUFjJrq2AHSQoel99-GABtZJi6muDDn1fpbJnwS_FrU2w/viewform
******RMT sheet **********
https://docs.google.com/spreadsheets/d/1uxkSiLvbngMVCq8fSh4wv5uPin4Ypava0GubsAI5jsk/edit#gid=0
**************************
*********What's New Updates*************
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=54590927
****************************
https://notes.io/qQfgg
https://notes.io/wuj85
notes.io/wd2KD
*****************************
Issue- cx want to know his return request status//
Action- Info shared (Deny Refund )
Comm- apology done// denial given as per RA remarks
****************************
issue- SD reversal case
action- macro shared// told cx to share NEFT Details via mail
comm- ask cx to share bank details once the refund has initiated it takes 8 working days for reflection
*******************************
issue- SD reversal case
action- macro shared//EOD Filled
comm- bank details confirmed// tat shared 8 working days from tomorrow// EOD Filled on call//
bank details received on case-
bank details received on call //cx shared bank details at -
*******************************
************FOLLOW UP CALL************
call non connected
TRANSFER BY-
****************************
Area/Colony Name-
PO/Teh/Thana-
Dist/City-
Landmark-
Pin code-
Alt no.-
******************************
Direct Transfer Call
DIRECT CALL TRANSFER
no response from cx end// call drop from cx end// call back done
call drop from cx end// call back done
no response from cx end // call back done
**************************
*************SENIOR CALL*********Direct Transfer Call
issue- na
action- na
comm- cx was not
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