Notes

call connected// info share // refunded
call connected// call drop by cx // call back done // call not connected
call connected// call drop by cx // cx busy
call connected //Complete item missing// tat share 24-48 hours update
call connected // cx disconnected the call//call drop by cx //
call connected // call drop by cx //
issue-pickup pending// Want to know about pickup
action info shared on call///Address varication
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging

issue-pickup pending// Want to know about pickup
action- info shared on call///Address varication
communication-tat shared-24-48 hours// courier name shared // requested to keep with original packaging

issue-out for pickup
action- info shared on call//
communication- requested to keep with original packaging

call connected// info share //CCA marked

call connected //replacement product processing initiated//

call attempted// call connected// call disconnect due to language barrier //


cx want to retain the product// complaint closed as per conversation on call// case closed

issue- apuc case
action- info shared on call
communication- tat shared on call 72 hours // courier executive no-, courier name-, Pickup date-
issue- apuc case
action- info shared on call
communication- tat shared on call 24 -48 hours // courier executive no-, courier name-, Pickup date-

call connected// info share //Puc marked//tat share 24 -48 hours
issue- multiple suborder case
action-product already picked up with this suborder
communication- tat shared on call 24 hours /

call connected //Multiple Sub orders case// tat share 24-48 hours update
cx did not have packaging//

call connected // Replacement product Successful //delivered
call connected//call dropped by cx//cx not available

call connected //One or more items is missing – Shipped together case// tat share 24- hours update
denial given as per RA remarks
Pickup
Sir, as I have checked and seen that you have ordered through Snapdeal, this call has been made to confirm the pickup of your order. Sir, you can check the recording of your order by your return request. want to return this product?
Please confirm, did you receive any call for Pickup on <Pickup Date>.
Sir, can I know whether I have talked to you or pickup Boy?
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days from the "courier name" partner. I am really sorry about the inconvenience caused and I ensure this will not happen again.
Pickup re-scheduled
I am rescheduling your order pickup and same will we re-attempted within next 2-3 days from the "courier name" partner.
We would request you to please keep the product intact and original brand packaging ready.
Out for pickup
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination.
cx retain the product,
Sir, you say not to retain the product, you want to keep the product with you.
sir, you rest assured, I will close your request.
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination.
Thank you for giving valuable support to Snapdeal. Have a nice day.
Refund
As,i checked your amount is already refunded from our end on5/12/2022in your Snapdeal Credits , I request you to please check in your Snapdeal account.

Bank
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank once.
Apuc
Sir, I understand that your item is already picked, could you please confirm me the pickup date and courier name and request you to please share pickup boy number.
I have updated your concern, our team will update you regarding this within next 72 hours.