Notes

Mahak Notes
notes.io/wy44w
*******Notes********
[email protected]
(Service Center Refer)
issue cx want to return the product //Issue cx said item received is not working properly one side voice is not coming
Action: return req raised//macro shared
comm ask cx to coordinate with service center as product is in warranty period
[email protected]
(Close Return Request)
issue cx want to close the return request
action close the request//RL fillled
comm status close //ask cx to also coordinate with courier boy if they will available//cx agreed //cmn
8011445682 rohit

(Bank Details Required)
issue cx want to know about refund
action macro shared
comm ask cx to share the bank details after sharing the bank details wait 24hrs for team update//cmn

(History Clear)
issue cx want to know about refund
action info shared
comm ask cx to wait 24-48hrs for update as per history is clear
cancel

(cancel not marked in refund mode)
issue cx want to know about refund
action info shared
comm ask cx to wait 24-48hrs for update

(RFV)
Issue - Cx want to know his refund status
Action - Info shared // initiate date
Comm- apology done// asked cx to check on his end refund is already initiated on Snapdeal credit//all the benefits are shared but cx is not agree with this payment//cmn
cx want there payment in bank
Macro shared for Bank details
after sharing the bank details wait 24hrs for update

*****Return format*****
#cx wants to return the product//
Action Taken:

*******one or more item shipped together*********
*check payment will be of 1200 or less than 1200
*profile check good or bad
*if good first ask them for refund voucher give them 24hrs for refund initiated
*and if not agreed ask them upi or bank and give them a link for details and after receiving the details ask cx to wait 6 days for refund reflection
*And status close and stage CRT investigation done
and if paymnt is from
*RV-RV 24 Hours
*UPI-UPI 7 working days
*Bank-Bank 7-10 working days
and if cx is bad old process is use Stage CRT Investigation SCM Status Pending Tat 24-48hrs for update
if replacement available tat share 4-7 days for delivery reaattempt
if profile good in upi mode
Issue: One or more item is missing shipped together case//got only 1 item
action: Return Request raised//Macro shared for UPI details
working Comm: apology done//rpi not initiated//tat shared7 working days after receiving the UPI details //cmn
PROFILE IS SHOWING GOOD
CRT INVESTIGATION DONE
****PDWP****
check the cx pay the payment from refund voucher+cash on delivery+snapcash
check the profile is good or bad
if good give them 48 hours for payment initiated and status pending
if not found or bad give them 24 hours for update and status is pending
and if bad old process is use
stage- cx dispute accepted

In status showing complete but the dates are not availble
Issue: cx want to know about delivery details
Action: info shared//due to tech issue ddr nd pdd not shared select near by tagging
Comm:info shared//tat shared 24hrs for call //cmn

EMPTY PARCEL UPDATED BELOW 400
first check the profile
IF GOOD ask cx mode of payment time giving 72hrs for initiation and reflction time share status close and stage CRT INVESTIGATION DONE
IF BAD 72hrs for update CRT INVESTIGATION SCM status pending

SD Reversal case
Issue- Cx want to know his refund status // SD Reversal case
Action- Info shared // Macro shared // EOD filled
Comm- Apology done // TAT shared of 8 working days for reflection //cx agreed // cmn

ATS delivery
Issue: cx want to know about the delivery of the product//OFD
Action: info shared
communication: ask cx to wait till 9 PM//fe number shared//cx agreed// cmn
tracking details and dispatch is not showing info given as seen in first page

cx raised complaint by his own
#cx wants to return the product//cx said item received is totally different product they order shoe but they received is slipper
Action Taken: info shared
comm guide steps to the cx to raised the complaint by own// also guide to pack the parcel in original packing// cmn

[email protected]
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