Notes

[email protected]
Pass@1234
50960
100499

*************SENIOR CALL*********SHEET CALL


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Issue(Level -3 Remarks):
#
Action Taken:
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*****OZONETEL****
https://in-ccaas.ozonetel.com/toolbar_widget/index.html#dashboard-agent



*********TAT************
https://docs.google.com/spreadsheets/d/1qu11RUsFjBPgFysRZRzPcXGWy88j9-CruFbs76kAUts/edit#gid=1154470807




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Issue: language barrier
Action: Guide cx to raise the call back req
comm: ask cx to raise the call back req on his/her Language preference

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issue - empty parcel received
action- info shared(Deny Refund)
comm- apology done//denial given as per RA remarks

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*****new sheet********
https://docs.google.com/spreadsheets/d/1miAiWlFXJsE00GRk9ljooFN2xkqQjCehUJo55aULDWA

e mail-
[email protected]
password-
Oracle@876123#$!

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*******L3***********
https://docs.google.com/forms/d/e/1FAIpQLSdnWxUFjJrq2AHSQoel99-GABtZJi6muDDn1fpbJnwS_FrU2w/viewform

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**********Agent sheet *********
https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit#gid=1349297870

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******RMT sheet **********
https://docs.google.com/spreadsheets/d/1uxkSiLvbngMVCq8fSh4wv5uPin4Ypava0GubsAI5jsk/edit#gid=0


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*********Whats New Updates*************
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=54590927


1.mail
[email protected]
Welcome@23
51162

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https://notes.io/qQfgg
https://notes.io/wuj85
notes.io/wd2KD
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9009774781 xpress bees mr kudan
9098510690 Sagar Malviya
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Issue- cx want to know his return request status//
Action- Info shared (Deny Refund )
Comm- apology done// denial given as per RA remarks

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issue- SD reversal case
action- macro shared// told cx to share NEFT Details via mail
comm- ask cx to share bank details once the refund has initiated it takes 8 working days for reflection

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issue- SD reversal case
action- macro shared//EOD Filled
comm- bank details confirmed// tat shared 8 working days from tomorrow// EOD Filled on call//

bank details received on case-

bank details received on call //cx shared bank details at -

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************FOLLOW UP CALL************

call non connected

TRANSFER BY-

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Area/Colony Name-
PO/Teh/Thana-
Dist/City-
Landmark-
Pin code-
Alt no.-
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Direct Transfer Call

DIRECT CALL TRANSFER
no response from cx end// call drop from cx end// call back done

call drop from cx end// call back done

no response from cx end // call back done

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*************SENIOR CALL*********Direct Transfer Call
issue- na
action- na
comm- no response from cx side// after giving 3 warnings, call transfer from my end