Notes

Hi name, good morning to you. My name is Reham, and I am happy to assist you today.



مرحبا زينب اسمي ريهام، ويسعدني أن أساعدك اليوم.

Could you please wait while I check the information for you?

Could you kindly provide a picture of the item you're inquiring about, please?



Would you like to proceed with the purchase and delivery?

Perfect, now let's arrange your payment and delivery, please would you provide me with your full name, delivery address, (please mention your apartment/villa number, building/street and area), mobile number and email?

Please click on the payment link above to pay for your purchase.

Thank you, I can see the payment is successful. Your item will be delivered today to the address you provided.

Thank you, please wait a moment while I create your payment link.

Hi , thank you for waiting, is this the item you are looking for?

Hi , thank you for being patient while we found the item you requested. It is priced at XXX AED

Hello , thank you for waiting. Here are a few options which fit your description.

Hi , thank you for being patient, please note the Item you inquired about is not available.

Dear , please note that the payment link will be canceled now because you exceeded the time for payment. However, please get back to us at your convenience between 10AM until 12 midnight to confirm the item availability. I'm now closing the chat.

Please bear with me for some time, as I have sent your inquiry to the concierge team, and I will get back to you as soon as they reply.

Our team is still looking for you, please wait a few moments and I will get back to you as soon as possible.

We are still checking for you. Please accept my apologies for the wait. I will update you as soon as possible.

Unfortunately, it is taking more time than expected to find your item. I will update you as soon as possible.

Apologies for the wait name, the team is still checking for you. I will update you as soon as possible.



Thank you very much. I'm delighted to inform you that your payment was successful. Your selected product is scheduled for delivery to the provided address. Our reliable delivery partner, Aramex, will contact you to confirm the delivery time at your convenience. Moreover, you can expect an email with the comprehensive details of your order shortly. We truly appreciate your trust in us.


Certainly (name), we will happily check those for you. May I confirm if you are a guest attending the event in the Lounge? Please wait a few moments, and I will get back to you as soon as possible.