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issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging
issue-pickup pending// want to know about pickup/ic change as per cx voc
call twice
cx don't share any details
call connected// info share //CCA marked //
call connected //replacement product processing initiated//
call attempted// call connected// call disconnect due to language barrier //
call connected//cx disconnected the call //mail id not present//call twice
call connected//cx disconnected the call//mail send //call twice
cx want to retain the product// complaint closed as per conversation on call// case closed
cancel order
issue- apuc case
action- info shared on call //
communication- tat shared on call 72 hours // courier executive no-, courier name-, Pickup date-
call connected// info share //CCA marked // Google sheet filled
issue-out for pickup
action- info shared on call//
communication- requested to keep with original packaging
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-ask cx to share the product image
call attempted//call connected//refunded
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