Notes

follow P.R.I.N.T

4444330322221117/1223

FXA/r,up/s(segment nmbr)
click on offer
select offer
select on verify - to check whether the price is same or not
click on confirm
we need to cancel the flight manually which was earlier sekect ed- imp
create the tst by doing air pricing
check all the mandatory checks
do fxa for pricing
confirm
If it's the private fare - F(negotiated) on top will written - it ticketing will be written under tst
for publish fare- IATA - first issue// tour code will not be there
CWT will have net fare - CAT35
client fare- F(negotiated fare indicator airline) - IT ticketing - tour code - fare breakup


cancellation air ,car ,hotel = retrieve pnr , click on amend booking, click on cancel, mention the reason for cancellation, click on proceed and click on confirm,

FOR CAR- needs to book 1.5 hrs after arrival time of the pax flt in international and 60 mins for domestic
*********
ESTA
Since September 8, 2010 international passengers traveling to the United States under the Visa Waiver Program are required to pay a fee of 14USD for the compulsory ESTA (Electronic System for Travel Authorization) application or renewal prior to travel.
Revenue from the fee is used to cover operational costs for administering the system and to promote U.S. travel.
Countries in the Visa Waiver Program:
Andorra, Australia, Austria, Belgium, Brunei, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Republic of Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom.

ETA-ELECTRONIC TRAVEL AUTHORISATION(FOR CANADA)-7CAD has to apply .- travelling from Europe.

***********************
How to book a family booking

retrieve the booking
on Amadeus- click on add passenger
add according to details
to add infant - we need to decide with whom we want to add the infant(add with pax details )(infant on lap)
with an avail book a flight
do airpricing
do not combine all the fare
separate all the fare
fare rule remains same // there is no canx fee for infant
create TST
add offer
come back to power express
to update flight info on email - GDS - APP-CATCH// if it doesn't work - confirm on tst then only
click on create option - copy CXP

Amadeus command for RTSVCH : HE Hotel => GP VCH
*************

CAR-
delivery and collection booking- we use CC (cx)
if UC book another car
FFN cant be added with a car id
1 hour before for domestic and 90-130 mins before international flights for car pickup time
BS- booking source, RC - rate code, ES- estimated price, LC- location code, PUP- pickup up, DY- daily mileage, RB- rate breakup, RG- rate grid, RT,RET- return time, CF- confirmation number, DO- drop code, ARR- arrival, ID- identification, CD- corporate discount, SQ- special equipment , if special request is confirmed then it will appear as SQC

supplementary info - if customer wants to place some specific information like color or smoking/non-smoking requests

if cx has not shard any drop off location it will be same as pickup
RTSVCC2 (2 is the line number to see additional info about car info
dnc et to decode car vendor

CPOsxamsx01( sx- vendor(sixt) , amsx01(location code in amsetrdam for rental station)
CLZISVG( to see all the centres of car vendor[zi] in svg)
cazisvqx0110oct-12oct/vt-cdnmr/arr-1000/rt-1000 ( same pickup and drop location)

car availability(CA) rental(eg; alamo= AL) pick up location(eg; LONT72) arrival date - drop off date/ DO- drop off location(eg; LONT75)/ Arrival time(ARR-0900-2100) ( different pickup and drop location )

caallont7216dec-22dec/lont75/arr-0900/rt-2100

CA- command
ZI- car company - avis
SVQ- city code
pickup and drop -10oct-12oct
VT- type of car
ARR-time - pickup time
RT-time - drop time
OFS/C1 = to offer


**************
Hotel
TO TO GIVE QUOTATION or book hotel - retreive profile
card in profile are only for air and rail booking
once the profile is retrieve on power exp - we will have only 2 offer
click on hotel (we have rate plan code for hotel.)
CWT-business rate - partnership between CWT & hotel
CWV-roomit rate-agreement between CWT & other hotel , RAC-public hotel, bruno client rate
RC- RAC public fare , GK-aggrerator rate, CWV-roomit, CWT(RC-rate code)
third party rate -comes under SRC
aggregator rates - cannot be modify or change - we need to contact the property
If we have booked public rate, CWT- we can modify & cancel through power hotel
We will never book prepaid hotel, WIFI hspd
To share the option with cx- click on view
near to select rate- click on 3 dot - click on email offer
click on cview offer-click on create email
H01- code booking done through power hotel
To check all the details of hotel after the booking - RSVCH2(Isegment number)
Modify the booking retrieve pnr - amend booking - complete -amend hotel
If pe not working directly power hotel -add pnr-click on modify -do the rest process.
for cancellation-same
ignore and retrieve is important.
aggregator always have GK
all passive segments for flight and hotel - GK - we will not do any such changes on these booking // we need to connect the 3rd party
cancellation policy denoted by C
DY- daily rate, AGT-booking source
if H01 isn't there-booking is made through GDS.
If booking is made on GDS- in sellco -select hotel -modify-if everything is grey out - cancel the hotel directly.
To find GDS code for hotel - travel weekly
If cx wants to change the name on priority basis -we can do it.
If it's not the urgent booking - ask the cx to change in the profile and contact
retrieve c profile - ( if changing the name)
Go amadeus - nu1name/ if not working - click on create shell
on pe - click on read booking
complete all the tabs
finish pnr.
once pnr created - power hotel - search the hotel
If cx has checked-in we can't modify.
If the same room isn't available - call the hotel- ask to hold the hotel same room//ask the cx to contact the reception—to extend the date
early check out date- call hotel // ask the traveller to check at the reception//we will send an email to hotel.
retrieve the pnr- click on send itinerary ---to send an email.

CWT = business fare
CWV= ag

client negotiated fare, cwv, cwt, public , aggregator fee ( in that order for hotel booking)

RTRH ( command to check hotel preferences)

after booking hotel and seeing confirmed status from power hotel you need to ignore and retrieve on power express and then only click on read booking

***************************************************
card pool- client name(conferma victious card step)
TCpoxx---cpozixbtc01
airline FFN number we can add - for hotel
We will never offer - member rate flexible- only can give if the cx is member of hotel
How to share offer ? New method
select the team on power hotel
search the destination // add date.
select the hotel- select email offer
click on view offer - create email
email address from - add your workque email address
send an email
we can't change or canx for aggregator but we can change for public rate
we will never book prepaid hotel , wifi- hi speed.

always click on go to booking file istead of show booking file after sending file request for CAR.

economy full fare - if highest in cabin
economy discounted if lowest in cabin
---------------------------------------------------------------


. create one time profile before making any changes in booking or opening the reservation

. view portrait profile to see if cx is VIP.

. 1 pc baggage in the offer when customer asks for it.

. fill in the blanks in cust refs as test for training purposes only(for yellow tabs only).

. should not be in invoice in client info instead go for acount drop down option (for training purpose only).

. for of payment VISA(for training)

. rc remarks are confidential or internal remarks

. pref seat NA refers to non smoking aisle seat


. offer - need to offer 3 for air, 2 for hotel, 1 car

.     category in remarks : E- emergency contact, G- generic remarks/osi/ssr, a,c,h- air,car,hotel,P-pax info, R- rail, T- portrait pin, L- aqua remarks , Z- email conf remarks or related to language, J - internal remarks,

. never book major airline on ndc direct

. In portrait under TT G represents General & V is V.I.P

. arranger can't travel

. M- eco W- prem eco Y- prem & eco C - bus F- first (in an command)

. One world, star, sky alliances.

. rtam to check the married segements ( a01-a-01 , or a02-a02, if these are avail or if it is same or not)

. do2 ( DO(line number to check if it is direct & several other details)

. dne 777 [ dne(equip nmbr or aircraft code) to decode the aircraft type]

. VFFD aa (vffd (AL code)[ check agreements for mileage or reward points]

. DKMK 28(convert miles to KM or dkkm10 to convert KM to miles)

. T- paper ticket agreement, P - prepaid agreement, E- e ticket agreement, d- airline can issue EMD

. ggalliance

. dc to encode or decode country code & currency)
. jd, pv

. Emirates , singapore, etihad - airlines with suite class

ssUX6049 Z 26DEC 2 MADPMI LK1 = ssUX6049 Z 26DEC MADPMI 1 [remove LK and day of the week (2)]

. cwt fare will have higher base fare than net fare
. negotiated fare is for discount frm client & corporate fare is a discunt from CWT
. CWT fare will have a tour & not a corporate code
. 4 types of fare - published, negotiated, CWT, airline private fare
. airline private fare will have ticket designator apart from tour code(seldom) & cat 35 negotiated fare.
. negotiated fare also have ticket designator other than tour code, corporate ID & CAT35 negotiated fare.
. published & CWT fare will no have ticket designators.
. Identify IT/BT fare by ticket designator as CWT & a tour code.
. corporate id will be shown in ticket designator.
. published will not have tour code or corporate code or anything no cat 35 .
. negotiated fare will have everything like tour code , corporate id, CAT35. fcpi - N
. negotiated fare and corporate fare are very same.
. private will have FCPI - pri or pvt
. CWT fare will have fare breakdown in fare calculation as X.(IT/BT fare)
. family booking with same last name(max 4 people).
. group booking more than 9 pax
. every person with different last name will have 1 person in a pnr.

cat35- negotiated fare, cat31-vol chgs, cat16- it identifies penalties ,

pax info - FV(rossiya), mu-chinaeastern, rj-royal jordanian,s7-siberian, su-aeroloft, sv-saudi arabia = we need to update the passport info in eacg pnr - It's mandatory

rtof - after doing rtof enterr tqq/o1 (line number of offer) [to check whether it includes baggage or not]
tqq/o1 ( to check fare breakdown and baggage in offer)
ofv1 (verify offers)
ofk1 (confirm offers in line number 1)

TO REISSUE TICKET

retrieve the pnr , click on amend booking, check the fare rule for the segments that needs to be changed & check the coupon status and if the corporate is added in original ticket, pickup the new flight, click on atc reissue, select segment and fxq pricing and select exclude basic economy in show more atc options drop down , click on informative pricing , make sure to add corporate id in reissue as well in show more atc option if it was originally added, after informative pricing and cx agree wth FD delete unwanted segment, click on save and confirm if nothing else to add or do, click on confirm and create tst, after creating tst click on view/modify FOP, select old fop and add/replace new fop if needed, new tst will be created and click on read booking, after clicking on on read booking there should be a pop-up claiming that fare 1 is a reissue which means everything is done right if it doesn't show then something is wrongly done in pricing or tst,

IN FARE CALCULATION if OB fare doesn't match IB then it's considered as circle trip

fqnatc/cxr ( to check if atc will run or not)
rtrl ( to check the aqua remarks )
rtk ( to see ticketing line or tktl /tkok line)
ied ( to see ticket description)

fwr/tkt(tkt number) or fwr/t [ to check mini fare rule]

pd/1( for profile)
pdc (FOP)
pda/-SANDBERG/LINE ( to check if cx has a profile)


click on tth or tqt and then click on fxa to see current fare family

how are penalty charged in vol exch for EMEA- add collect , OD tax , EMD tax

commission will be above the fare calc in ticket image graphical probably on right side

rerouting, pax type,new pol,upgrade( in what all scenarios does new taxes are introduced)

IN FARE RULE = if it is mentioned as every single closed , every time we save some changes in itinerary(like cancel the old flight and save and then add new flight and save then airline will charge us for every time that we have used the save command


rtb-profile remarks , rtrt- portrait pin, profile management - profile administrator, rtrz,rthi- to check if email has been sent or not


PRICE
to run beat pnr in encrypted amadeus - fxd/r,up
. to check with baggage - fxd/r,up/sbf
. if wants non-stop - fxd/r,up/sbf/fn
. if wants direct / connecting - fxd/r,up/sbf/fn,fc1,d(C1- CONNECTING , D - DIRECT)
. time +/- 3 hours - fxd/r,up/sbf/fn,c1,d/w3
. if want flight in economy - fxd/r,up/sbf/fn,c1,d/w3/km,kw
.to share the offer flight to cx - ofs/a2 / ofs/a(recommended line number) ( rtof to check all the offer that has been selected)
to share offer with baggage and refundable - FXD/R,UP,*RF/SBF
To send offer email manually - [email protected]

cc fee will come under fee or in FC it will show e.g. credit card fee upto 4.90

fare rule in type of fare
RP- public fare
RB- client negotiated
RA- Airline pvt fare (rg or ra)
HB- CWT fare

round the world fare when customer travels multiple oceans and multiple continents.

origin & destination should be in same currency can be in same country
origin & destinatio are in different country in different currency should be in 2 different ticket

back tracking should not be done

CDR- Client Defined References
Under client info we'll be able to see specific policy of the client that we selected or the booking in which we are working on.

Power express
gds screen shows what we are doing - if traveller contacts .
Insights - It shows what all we have done.
Unique ID in PWRXPRSS- is EMP ID
Only one detail is required to fetch details.
status- green- active ; red - deactivated, blue - training
TT , traveller type - G- general , V- VIP
Existing EMP ID
ARR- arranger - travel arranger always have a green check
if it is green check - submit the person working for org
after retreiving profile - we can see on top - unused/ existing booking
unused documents - open tickets for future use- for Europe market we cant
existing booking where we xcan see all future and past booking
to check for refund - click on cancelled booking to cancel booking
KTN is only for US and not for Europe
we are not supposed to update citizenship
to check the remarks - click on profile remarks // we are not supposed to mention anything
power library - it shows policies of company provided to traveller for travel
if no option is there then only we can use non-referred airline - opower library (sub topic)
client account - for prod it is auto fil // invoices
when we have read all policies - click on new booking on power express.
CDR- for prod- some details have to be filled - a - alpha, n- numeric, and e - both
Once the CDR is done // click on client info - then click on update PNR.
PNR created on Power xpress is a shell PNR.

dan to decode city name
dac to decode airport
dnc et to decode car vendor


we add one time contact for an unidentified arranger so that we can send the offer but to book the resv we need to ask the person add himself on cx profile from his end.

offline booking, billing, invoicing and information, purged pnr ( why we add gk or ghost segment )

AREA Identifiers: You can limit a Car location display to a specific Area of a City, by Adding a DASH followed by one of the following Area-Identifiers:
A : Airport Area
T: Airport Terminal
O: Off-Airport Terminal
C: City Centre
-------------------------
N: North of City
E: East of City
W: West of City
S: South of City
--------------------
R: Resort
H: Hotel
P: Port/Ferry
X: Rail
----------------
For example, For London Airport Terminals: CLLON-T
T: The location is within the Airport Terminal Building, and A shuttle service to the Rental Vehicle is not required
or
The location is within the Airport-designated boundaries, But a Shuttle service is required to the Rental vehicle, which is within 2Kms of the Airport-designated Boundaries
O : The location and vehicles are within 8 Kms of the Airport terminal building, or Airport-Designated Boundaries


book round trip in one go
add corporate code as pax can benefit in multiple ways(in both discount and insurance as CD provide insurance benefits too)
give car type as per cx pref and if not avail that particular type still share any closest available and inform what they asked for isn't avail
give hotel as per cx pref , not book hotel which is on request (ask cx to call hotel directly to book hotel which is on request)
email comprehension

[10/30 8:50 PM] Manisha Khatri
Training Day 15- 30th Oct (Hotel booking Revision)
We always book the hotel in downtown when nothing is mentioned in hotel booking apart from location like AMS
We will always give priority to Distance & Refundable fares in hotel booking
Also, no modifications can be made partially to the hotel booking but we will cancel the entire booking and book the new one. At first, we will book the new hotel & then cancel the old one
In hotel booking, we can give 2 offers maximum
We will always share the email in HTML format
Also, there are multiple mails sent to customers so at first, we must copy the email for hotel or car booking and then copy the same to CXP and then we will share the offers at one mail for AIR, HOTEL & CAR to avoid multiple emails sharing to customers.
How to cancel the hotel booking :-
Step 1- Retrieve the PNR
Step 2- Click on amend booking
Step 3- On left side we have option of Complete, click on it
Step 4- Click on amend hotel option- The system will automatically take to Power Hotel
Step 5- Click on Cancel Booking option
Step 6- Add cancellation notes and then click on Proceed and the booking will get cancelled
Step 7- Come on Power Express and click on Ignore & Retrieve and then click on Read booking
Step 8- Fill the CDRs and then click on Finish PNR option
[10/31 3:02 PM] Sheetal Kamal
Chandan Das: https://1a.training.sellingplatformconnect.amadeus.com/login/?SITE=LO...
sent on October 26, 2023 2:38 PM

[11/1 5:29 PM] ArhamAli Khan


[11/1 5:38 PM] Sachin Ranga
2 CCR ET HK1 MUC 13APR 14APR IKMN/BS-81207733/ARR-1025
/DO-MUC03*AIDENBACHSTRASSE 30/ES-*ET*EUR 49.50 1D
/LC-MUC03/NM-GROB KONRAD MR/PUP-MUC03*AIDENBACHSTRASSE 30
/RB-*ET*EUR30.50 BR-1DY/RC-EG1DE/RG-*ET*EUR39.59DY-0.20 KM
100FK/RT-0925/SQ-NAV/CF-1885180562COUNT *ET+
***ENTERPRISE***
SQ GPS BESTAETIGT
**SEE RTSVCC**
[11/2 6:24 PM]
Harmeet Singh3 pinned a message.

[11/3 4:56 PM] Sachin Ranga
CASXBERT0110DEC-12DEC/VT-CDMR/ARR-1000/RT-1000
[11/7 7:34 PM] Chandan Das
sabke
[11/7 7:34 PM] Chandan Das
mute karle
[11/7 7:34 PM] Sachin Ranga
ye 18 ka kya h ?
[11/8 4:00 PM] Raja Raja