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-Thank you for calling Google. This is Ime. May I have your name and your email, please?
Cx: Barbara Smith. [email protected]
-Thank you for these information. Would you mind if I call you Barb?
Cx: Sure. No problem.
Cx: Yes. I don't like that.
-Alright Barbara. How can I help you out today?
-How do you want me to call you instead?
(EAA) - I know you feel frustrated.. I know how it's important for you to.. / Allow me to help you this.. Let me check on it right away..
(PROBING)
- As what I have understand, you said your thermostat() isn't working. Correct?
Can you tell me more about it? // May I know when did you start experiencing this?/ When did it start?
FOR ME TO CHECK MY RESOURCES, MAY I PUT THE CALL ON HOLD FOR ABOUT A MINUTE OR TWO?
-Are you now on your Google Home app?
- LOGIN HELP BUTTON
-FORGOT PASSWORD BUTTON. Then, ENTER YOUR EMAIL and CLICK RESET PASSWORD. CONFIRMATION MESSAGE PASSWORD HAS BEEN SUCCESSFUL.
-OPEN EMAIL. / CONFIRMATION LINK
-On the GOOGLE HOME APP, please click the CLICK HERE BUTTON.
-Perfect! You will be redirected to ACCOUNT.GOOGLEHOME.COM. Type in your NEW PASSWORD.
-After entering your new password, you will receive a CONFIRMATION that you successfully reset your password. Once you're done please try to RE-LOGIN your account.
-Is there anything else that I can help you with today?
-Awesome! Thank you for choosing Google. This has been IME. Have a great day!
_____________________________________________________________________________________________________________________________________________________
SMART HOME DEVICE TO GOOGLE HOME APP
-Hi! Thank you for contacting Google. This is IME. May I have your name and your email, please?
Cx: Barbara Smith. [email protected]
-"Can I call you by your first name?"/ Would you mind if I call you by your first name?"You said () isn’t working, can you give an example of what you mean? (ONLY USE if you need to clarify, if not skip this part)
-Alright, Barbara. How can I help you out today?
-How do you want me to call you instead?
(EAA) - I know you feel frustrated.. I know how it's important for you to.. / Allow me to help you this.. Let me check on it right away..
(PROBING)
- As what I have understand, you said your thermostat() isn't working. Correct?
-Can you tell me more about it? / May I know when did you start experiencing this? / When did it start?
FOR ME TO CHECK MY RESOURCES, MAY I PUT YOU THE CALL ON HOLD FOR ABOUT A MINUTE OR TWO?
-Is your SMART HOME DEVICE now TURNED ON?
-Can you please LOG IN to your GOOGLE HOME APP?
-On your GOOGLE HOME APP, please click on the ADD NEW DEVICE BUTTON.
-Please set your CURRENT HOME ECOSYSTEM.
-The app will now DETECT your smart home device.
-Once the smart home device appears, please CLICK the device. (Is your smart home device now visible./ Can you see your smart home device on the list of available devices?)
-Please click the SETUP BUTTON.
-Please click the FINISH BUTTON.
-Is there anything else that I can assist you with today?
-Awesome! Thank you for choosing Google. This has been IME. Have a great day!
SUP CALL "May i know the details why you would like to speak to our supervisor?" / "I believe that I'm highly trained just the same with our supervisor so I can definitely help you with this."
Daylight - David Kushner
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