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there is VMware application on the desktop, click on that
then login using BP ID
then open EINSTEIN 360 and ACSR
then open CTI tool using AWAYA ID
then their is icon of guy in blue t-shirt click on that and choose AUTO-IN
then we are ready to take calls
for Transfer of calls
there is icon on the top with green arrow, click on that,
and then check whether the customer is authorized or not
then click in FILTER
and there will be a list of departments along with waiting time
if the waiting time if less than 1 minute then we choose WARM TRANFER
if the waiting time is more than 1 minute, then choose COLD TRANSFER
FOR BREAK
click on the AUX icon (on the top)
there will be list if different kind of breaks
choose option 1 for BIO BREAK(option name is BREAK)
for meal, option 9( option name is LUNCH)
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