Notes
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1. Tools names and functions (5 tools):
2. Meal types
3. Bed types
4. Card types
5. Cancellation outside pe steps
6. Change outside pe steps
7. Cancellation inside pe steps
- Pay Now
- Pay Later
8. Info need to be collected from hotel when making OB call
9. Chat flow
10. Change inside pe
- Pay now
- Pay later
11. Reason codes
How many reason codes?
https://traveler.my.site.com/Runway/s/article/Choose-reason-codes-for-Lodging-1694551194141?language=en_US
The difference between Site error and Content error?
Content : Use when the information on the website is incorrect, missing, or misleading. Example: Customer wasn't notified of additional taxes, fees, or deposits.
Site error: Use when an agent tool caused an error, including incorrect refund amounts and additional bank charges ( system)
12. When do/don't we transfer to Relocation team?
https://traveler.my.site.com/Runway/s/article/When-to-transfer-or-escalate-to-Reservation-Services-RET-1694551637968?language=en_US
13. When do/don't we escalate to Tier 3?
14. When do we call the vendor?
Call a vendor or travel provider
https://traveler.my.site.com/Runway/s/article/Call-a-vendor-or-travel-provider-1694551027091?language=en_US
For 20 mins - Pick random
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