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Appreciate:- Thank you for being a valuable customer for such a long time. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.(appreciate the customer).
Ask Name:- So before proceeding further. Could you please help me with your name?
Thank you John for providing me your name'
Comforting:-Don’t worry Eric, you reached the right person I am here to help you with your concern.
and
Don't worry you have reached to right agent. I will help you with nest possible resolution on call.
Hold:- May I place your call on hold for 1-2 minutes in the mean while I am working/ review on your account.
Un hold:- Thank you for being on hold I really appreciate your time and patience.
Probing:- How do you normally use your Internet?
Summary:- Just to quickly summaries the call for you John as we have covered a long way
You called us today in regard to your (issue), I shared all the relevant information with you.
So can you confirm me that this resolves all of your concerns for today?
again ask:- Is there anything else i can assist you today?
Closing: Thank you for choosing Xfinity, We appreciate your business and for being our valuable customer. Hope you have an amazing rest of your day.
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