Notes
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OPEN SPIEL
thank you for calling google my name is jasper, ill be your tech companion. how may i assist you for today
[Acknowledge/apologize // Empathy // Reassurance]
btw may i have your first name and last name please // may i also have your email ( THANK YOU SO MUCH FOR THAT )
RESOLUTION:
anything else I'll d happy to further assist you // ( FANTASTIC!! )
CLOSING SPIEL:
btw before we end this call i just want to do a quick recap
today you are calling because you are having a log in issue with your google home app
what i did is i assisted you in resenting your password so that we could log in back on app
so maam can you conform to me, was i already able to satisfy your concern in calling today ? // ( GREAT!! )
if that so then i will not take so much of your time, once again thank you for choosing google my name is jasper saying ( always end your day with a great smile )
( okay, have a great day ).
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