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Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt
rto
Genesys id : 51209
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: shared the UD reason with cx//apology done
Cancel
Genesys id : 51209
Issue: cx wants to cancel the order //do not need the product//shipped state
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
Out for Delivery
Genesys id : 51209
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: apology done//ask cx to wait till end of the day
Delivered
Genesys id : 51209
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: cx received the item// Delivered
I AM POOJA SPEAKING FROM SNAPDEAL,
As I can see you have placed an order ,,,,,,,,,,,from Snapdeal
as i can see your order could not delevred due to address issue please tell me your complete address
your house no
coleny society name
landmark
and alternative mobile no....
sir i have upadate your address from here and this will be recived by you in 24 houres
THANKYOU SIR FOR GIVING YOUR VALUABLE TIME TO SNAPDEAL
HAVE A NICE DAY
sorry sir for the problem you have faced
your valubal feedback will be shared with our team.
and you will not face any problem in future
and streak action will be taken against the courire boy
your order is out for deleivery sir and this will be recived by you today before 9 pm
your order has been canceled from here due to unkown courier issue
do you want to cancel your order
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