Notes

"Sully Love" - Customers Will Like You More If You Fly Them Into the Hudson River?
"I smudged. I placed a tenant into an owner's home and they also wound up tearing it rather than paying rent. There is no way they will ever hire me again..." (Charlotte Property Manager)
"It was crazy, the thing is that. I became popular and after that 2 hours later, I landed in Charlotte. I guess technically you can say that I did my job. But the guy who crashed in the river, no, he's the hero. It's weird, right?" (Bitter Captain Roger Baines, played by Jason Sudeikis- Saturday Night Live Weekend Update Thursday- 10/2/09)
Captain Chesley "Sully" Sullenberger found fame because the pilot who flew the 1/15/09 US Airways Flight 1549 from New York to Charlotte. Most people recall the story; it became national news for weeks for the reason that plane occurred inside Hudson River minutes after takeoff. You would figure when you had been on that flight, you'd be really upset! You paid money to be Charlotte in roughly couple of hours, but instead, you are heavily delayed, drenched, your luggage was ruined, along with your life flashed before your eyes. All meetings you needed on that day must be cancelled. Your plans were shot. Your life was endangered. You could are already thinking about who you might sue. You would certainly never fly US Air again!
You'd appreciate Captain Baines "good pilot" joke later inside Saturday Night Live skit:
Q: What did the good pilot do when he saw the flock of geese?
A: He avoided them and continued to Charlotte where he landed seven minutes early
However, Sully became a national hero. What??? Though he saved the lives of his passengers, he still did land in a very river containing to become viewed as failing. Was he a practiced advertising professional who spun the tale well afterwards? Hardly. Sully comes across as a soft-spoken guy. His "speech" for the passengers before the crash would be a brief and hardly eloquent, "Brace for impact." Inexplicably, it didn't matter. The passengers loved him. They were thankful and effusive in praise. No one said they wouldn't fly with him again; actually, most choose to have him captain their flights in the future. Many Americans said a similar thing. How could this have been?
The simplest answer is that many people understand that things get it wrong. It's inevitable. Sully could do little after he hit the flock of geese that caused the engines to fail. As Charles Swindoll said, "Life is 10% of the items occurs you together with 90% of how you answer it." Sully calmly squeeze plane down and salvaged what he could from a tough situation. His passengers knew he is at control and works to be sure their safety.
In property management, picking tenants which will always pay and treat a rental home with respect is an inexact science. You try to mitigate risk by performing credit and criminal record checks, verifying income and employment, and calling past landlords. You collect security deposits and drive by houses to ascertain if they appear okay. At the end of the afternoon, however, you do not deal with them and cannot force people to fulfill their obligations. It's tough.
But when bad unexpected things happen (plus they will at some point), it could be a positive as well. It creates a chance to show your clients which you care, it lets you find out about them personally, and lets you demonstrate which you have a plan to correct things. Most of our clients receive their monthly rent (directly deposited within their account) so we rarely get an opportunity to speak to them outside our initial meeting. But when issues arise, we have to create a bond with them while trying to obtain properties back on track.
Paradoxically, the clients whose homes we've had a worry with tend being life-long customers, while those that receive their rent smoothly every month are the type I concern yourself with losing. property valuers Carlton require give-and-take and quite often form out of adversity; without, it is possible to turn into a faceless entity that has no emotional connection.
Out of a disaster, Sully built a bond in a single day together with his passengers that few, if any, pilots occasion to have with theirs, even their frequent flyers. Think about it. Who was the pilot of your respective last flight? Of your last ten?
So don't cringe when something goes wrong. It will give you a chance to get some good of the lasting "Sully Love."
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