Notes

Delhivery
Xpressbees
Shadowfax
Ecomexpress

Our team will update you regarding your refund of Rs. within 24 to 48 hours

----------Worked as RMT-------------
#issue- return related (non-returnable item as per our return policy )
action-case move - (NQA False Investigation_SCM ) //
comm-

----------Worked as RMT-------------
#issue- return related cx order----- but cx received (non-returnable item as per our return policy )
action-case move - (NQA False Investigation_SCM ) // image present same case
comm- tat share 24 hrs apology done on call

----------Worked as RMT-------------
issue-
action-
comm-

----------Worked as RMT-------------
issue- ( size issues ) 7 Days Easy Returns
action-case move - (NQA False Investigation_SCM )

----------Worked as RMT-------------
issue-Query not clear concern not clear
action- mail marked // call not connected
comm- need to confirm cx actual concern

Cashback

issue-Cashback related Issues // 10% cashback related
action-call connected // mail marked
comm- apology done on call // ask Screenshot for cash back message

Issue-account block related
Action- mail marked// call not attempted
Comm- info shared via mail// SS received in same case

Shipped together

issue- Shipped together || profile -
action- call connected || mail marked || stage selected - CRT investigation done // CRT investigation SCM
comm- share tat 24-48 hrs // apology done on call

Query not clear

issue- order id not mention
action-call not connected || mail marked || cx details not present || image present same case
comm-ask for order id via email apology done on call

undelivered case

issue-undelivered case || {Rescheduled delivery Attempted }
action-call not connected || mail marked || FNDR fill || Critical Escalation Selected
comm-share info via email about undelivered case || TAT share 24 hrs apology done on call

return related

issue- return related
action-call connected || mail marked
comm-share info via email || referred to service centre apology done on call

CCA done

issue- return related || CCA done
action-call not connected || mail marked
comm-share tat 24 to 48 hrs via mail apology done on call

RPI not initiated

issue- return related
action-call connected || mail marked || RPI not initiated || images received
comm-share tat 24 to 48 hrs apology done on call

RTOed order complaint

issue- RTOed order complaint
action- call connected || mail marked || also guide to cx place a new order
comm-share info via on call and mail regarding RTO order apology done on call

payment related

issue- payment related || failed transaction case
action-call not connected || mail marked
comm-ask for order id via email apology done on call

RPI denied case

issue- RPI denied case
action-call connected || mail marked
comm-denial given as per RA remarks via mail apology done on call

Complete item missing

issue- Complete item missing || profile - Selling price - paid amount -
action- call not connected || mail marked
comm-share info via email as per details tat share hours

issue- Irrelevant case
action- na
comm- na

-Deny Refund

issue-Deny Refund
action-call not connected , mail marked
comm- share info via mail as per details denial given via mail

order related

issue- order related
action-call not connected || mail marked
comm- share info as per recent details via email || share tat asap || share courier team name || apology done on call || share DDR // PDD // share current location also payment details also on call // apology done on call


out for delivery

issue- out for delivery
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email || share courier team name || courier boy number also share via mail send sms also

return related || pickup related

issue-return related || pickup related
action-call not connected || mail marked || Rl panel fill || image received
comm-share tat 2-3 days || share courier partner name

out for pickup

issue- return related || out for pickup
action-call not connected || mail marked || image received
comm-share tat 9am to 6 pm for pickup || share courier partner name via mail

deletion of the account

issue-deletion of the account
action- call not connected || mail marked
comm-share tat 48 hrs via email

refund related

issue- refund related || refund done -
action-call not connected || mail marked
comm-share info via email apology done on call

CATP case

issue- CATP case
action-call not connected || mail marked
comm-denial given via email apology done on call

apuc case

issue-apuc case order already pickup but not update
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat 72 hours as per details

CIP Case

issue- cancellation in progress
action- call not connected || mail marked
comm-share tat 24 to 48 hrs via mail as per details apology done on call


issue- Manual Explained case
action- call not connected || mail marked
comm-share info about manual details via mail ||national courier services via mail

issue- Manual Explained case
action- call connected || mail marked || courier receipt received
comm-share tat 24 to 48 hrs apology done on call