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Just to confirm, you are reaching out to us today as you are unable to attend the event you placed the order for. Is that correct?
Can you please confirm the reason why you won’t be able to attend the event?
Thank you for confirming! Please allow me some time so that I can pull up your order details.
RESPONSES
(If fan claims that they cannot attend because there is obstruction of view)
I understand that you do not want to attend this event because there is an obstruction of view in your particular section. We're saddened to hear that your view of the event didn't meet your expectations. Event arrangements vary based on the artist, venue, or event holder's vision. Those parties try their best to provide every fan with a stellar experience. We are not involved in that decision-making process.
f you still no longer need the tickets, we would be happy to walk you through a few options that are available to you. Firstly, these tickets are 100% transferable, so you can gift or sell them to your loved ones, anyone you think would appreciate this experience. This is one of the options as we are a secondary marketplace where the sellers list their tickets for reselling, and we do not hold any inventory of tickets. This means we enter into an agreement with the seller, and we can’t take back their sale. This limits our ability to make any modifications or cancellations once the order is confirmed. The only instance where a refund is possible is when the event is officially cancelled. (Pitch the next reselling option according to the situation and resale status as mentioned below).
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