Notes

Holiday Reference Number: 5348034
Passenger Name: Richard Wood LP
DPA Passed: Yes
Reason For Call: Hotel will be closed |
Call Outcome: I advised we have not received an update regarding the hotel being closed | Customer advised to keep the booking as is |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733663582
============================
Holiday Reference Number: 4710968
Passenger Name: Rosannagh Nagle LP
DPA Passed: Yes
Reason For Call: To add a seat for the infant |
Call Outcome: I selected the seats for customer on EREZ | Took payment |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733664844
==============================
Holiday Reference Number: 4871824
Passenger Name: Josie Tunstill LP
DPA Passed: Yes
Reason For Call: Change destination |
Call Outcome: No availability at Eftalia DownTown | No availability to change the sates as well | Kept the booking as is |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733666470
==============================
Holiday Reference Number: 5223061
Passenger Name: Shawn Wheeler LP
DPA Passed: Yes | Spoke to Sharon , she made the booking |
Reason For Call: Disruption | Flight seats have disappeared |
Call Outcome: I checked the booking for customer on EREZ | I located the seats for customer she wanted |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733668889
=====================================
Holiday Reference Number: 5195302
Passenger Name: Aminah Saleem LP
DPA Passed: Yes
Reason For Call: Transfer details |
Call Outcome: Email has been sent - Subject: [[ Ref:191832372 ]] Private Transfer Details | I sent the transfer instructions |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733670040
===========================================
Holiday Reference Number: 5635467
Passenger Name: Joe Fowler LP
DPA Passed: Yes
Reason For Call: Cancellation |
Call Outcome: I changed the dates instead for customer instead of cancelling | I explained the balances and final payment dates | Took the admin fee |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733670059
===========================================
Holiday Reference Number: 5605494
Passenger Name: Satyajeet Kumar LP
DPA Passed: Yes
Reason For Call: Baggage |
Call Outcome: I advised the check in bag needs to weight 23 kgs |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733671738
=======================================
Holiday Reference Number: 5549722
Passenger Name: Jessica Cox LP
DPA Passed: Yes
Reason For Call: Remove one passenger |
Call Outcome: I removed sam off the booking |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733672686
==================================
Holiday Reference Number: 4799415
Passenger Name: Sarah Louise Bryan LP
DPA Passed: Yes
Reason For Call: No confirmation email |
Call Outcome: Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733672722
===================================
Holiday Reference Number: 5332207
Passenger Name: Kate Whitefoot-Rolls LP
DPA Passed: Yes
Reason For Call: Booking change | Change luggage | Small under seat cabin bag |
Call Outcome: I advised customer can bring the small suitcase and a small bag |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733676318
====================================
Holiday Reference Number: 5581662
Passenger Name: Luke Sellars-Howard LP
DPA Passed: Yes
Reason For Call: To change the room |
Call Outcome: I advised he has to be 21 days away for us to change the room | Customer understood |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733677374
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Holiday Reference Number: 4886041
Passenger Name: Kelvin Thomas LP
DPA Passed: Yes
Reason For Call: Wife has broken her leg and cant fly |
Call Outcome: I checked the availability to change the dates for customer | No availability | I advised customer to call back with the dates and hotel change when he has the hotel he wishes to change to |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733678521
=========================================
Holiday Reference Number: 5485481
Passenger Name: Yvonne Bennett LP
DPA Passed: No | Claire Ann Macdonald
Reason For Call: One passenger on the booking has an injury | Operation | Unable to travel |
Call Outcome: She called to advised the certificate is not issued until the patient is discharged from hospital | Her husband will undergo a operation tomorrow and she is unable to travel | Claire wants a refund |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733681670
=================================
Holiday Reference Number: 4538201
Passenger Name: Nicola Douglas LP
DPA Passed: Yes
Reason For Call: Customer called for the names not being updated |
Call Outcome: I checked the names for customer | I explained the process | I updated the name for Lorina on EREZ |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733685692
==================================
Holiday Reference Number: 4936965
Passenger Name: Hannah Smallbone LP
DPA Passed: Yes
Reason For Call: Customer called to add another passenger |
Call Outcome: I advised she needs to be 21 days away from the travel date | There is not enough time to add another passenger onto the booking |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733685731
=================================
Holiday Reference Number: 4999138
Passenger Name: Laura O'Donnell LP
DPA Passed: Yes
Reason For Call: Remaining balance |
Call Outcome: I took the payment |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733686904
===============================
Holiday Reference Number: 5621525
Passenger Name: Lara Marcante LP
DPA Passed: Yes
Reason For Call: Payment |
Call Outcome: Took the final balance |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733686930
=====================================
Holiday Reference Number: 5270945
Passenger Name: Anthony Brennan LP
DPA Passed: Yes | Got auth from LP Gail Brennan
Reason For Call: Add a child |
Call Outcome: While checking the availability | Customer dropped the line | NFAR
Call Reference: Contact Reference: 733695571
=================================
Holiday Reference Number: 5636424
Passenger Name: Caitlin Marchant LP
DPA Passed: Yes
Reason For Call: Customer called for the last name to be updated of her partner |
Call Outcome: I updated the last name |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733696902
=====================================
Holiday Reference Number: 4634439
Passenger Name: Chloe Barnes LP
DPA Passed: Yes
Reason For Call: Booking change | Easy jet plus numbers |
Call Outcome: I added the easy jet plus membership on EREZ | I explained the total of the holiday |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733698155
==================================
Holiday Reference Number: 5312864
Passenger Name: Gaye Turk LP
DPA Passed: Yes
Reason For Call: Customer called to select the seats |
Call Outcome: I selected the seats on erez | Took payment |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733700864
===================================
Holiday Reference Number: 4775780
Passenger Name: Graham Rigby LP
DPA Passed: Yes
Reason For Call: Customer called to remove two passengers |
Call Outcome: I removed two passengers off the booking |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733702414
===================================
Holiday Reference Number: 5636806
Passenger Name: Anthony James Harrison LP
DPA Passed: Yes
Reason For Call: To update the infants name
Call Outcome: I advised we can keep the booking as is and update the name when the infant is born |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733706526
========================================
Holiday Reference Number: 4713416
Passenger Name: Tim Rushton LP
DPA Passed: Yes | Got auth from LP to speak to Brenda Rushton
Reason For Call: Unable to make payment online | Date change |
Call Outcome: Explained the date change | Took the final balance |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733707504
=========================================
Holiday Reference Number: 4702884
Passenger Name: Zoe Whitaker LP
DPA Passed: Yes
Reason For Call: Been on hold and doesn't have time during the week | Dads in hospital
Call Outcome: I advised customer we will follow up for her | Mathew advised we will fix the issue in this upcoming week | Customer dissatisfied | NFAR
Call Reference: Contact Reference: 733709898
==================================
Holiday Reference Number: 5276000
Passenger Name: Jessica Judd LP
DPA Passed: Yes
Reason For Call: No email confirmation |
Call Outcome: Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733710881
==================================
Holiday Reference Number: 5563488
Passenger Name: Bradley Tattum LP
DPA Passed: Yes
Reason For Call: Mobile app unable to locate the booking |
Call Outcome: I advised we can view his booking on the website | The app shows an error code only when customer clicks view details | 105012 is the error code |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733712430
=================================
Holiday Reference Number: 4723369
Passenger Name: Jonathan Reed LP
DPA Passed: Yes
Reason For Call: Customer called to make a name change |
Call Outcome: I completed the name change for customer and took the admin fee |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733714109
===============================
Holiday Reference Number: 5262672
Passenger Name: Abigail Hughes LP
DPA Passed: Yes
Reason For Call: Check in not available on the return | Unable to print out the boarding pass |
Call Outcome: I advised customer she can check in online or print the boarding passes at the airport |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733715542
====================================
Holiday Reference Number: 4852529
Passenger Name: Patricia Grant LP
DPA Passed: Yes
Reason For Call: To change the dates |
Call Outcome: I added 2 more nights onto the holiday | Confirmed the balance | Took the admin fee |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733716747
=======================================
Holiday Reference Number: 5334886
Passenger Name: Lynsey Sparkes LP
DPA Passed: Yes
Reason For Call: Baggage policy |
Call Outcome: I advised the bags are on the booking |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733717805
========================================
Holiday Reference Number: 5288192
Passenger Name: Sara Hodgson LP
DPA Passed: Yes | Got auth from LP to speak Richard |
Reason For Call: Extend the dates |
Call Outcome: I quoted customer for £876.08 | Customer advised to keep the booing as is |
Email confirmation sent | Customer satisfied | NFAR
Call Reference: Contact Reference: 733719693
===============================
Holiday Reference Number: 4799482

Passenger Name: Paul Rainey LP

DPA Passed: Yes | Got auth from LP to speak to Michelle Irwin |

Reason For Call: To change the destination |

Call Outcome: I checked the availability to change the destination and the dates | I confirmed the balances to customer | Customer advised she can see the price cheaper on line and would rather keep the holiday as is |

Email confirmation sent | Customer satisfied | NFAR

Call Reference: Contact Reference: 733719730
=================================================
Holiday Reference Number: 5473966

Passenger Name: Jignesh Sevantikumar Shah LP

DPA Passed: Yes

Reason For Call: Baggage allowance | Transfer details

Call Outcome: I explained the baggage process | I explained the transfer arrival details will come through via email 72 hours |
Email confirmation sent | Customer satisfied | NFAR

Call Reference: Contact Reference: 733721029
===================================================
Holiday Reference Number:

Passenger Name: LP

DPA Passed: Yes

Reason For Call:

Call Outcome:

Email confirmation sent | Customer satisfied | NFAR

Call Reference:
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Holiday Reference Number:

Passenger Name: LP

DPA Passed: Yes

Reason For Call:

Call Outcome:

Email confirmation sent | Customer satisfied | NFAR

Call Reference:
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Holiday Reference Number:

Passenger Name: LP

DPA Passed: Yes

Reason For Call:

Call Outcome:

Email confirmation sent | Customer satisfied | NFAR

Call Reference: