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1. MR. B gave the invalid credit card and his reservation was cancelled by the X hotel.
2. Mr. B wants to rebook the place that is already cancelled, however Expedia cannot authoritively restore it. Only the Property can be able to do it.
How to deliver.
a) Greeting
Introduction: Name - Position - Company - Offer help - Rest assured
b) Veryfing
1. Name of the customer
2. Initery number
3. Phone number
c) Restate the problems to the customer and ask for confirmation
4) Resolve and Give additional Alternatives
1. The Agent will advise the Customer to message the Property to rebook the place as you did before
2. The Agent will help the Customer to rebook the place given. Bank account number
d) Closing
After this call, you will be sent an email for the booking result.
Mr B. Thank you for calling Xbrand. If you need any additional help, please don't hestiate to reach out. Have a great day. You may end the call.
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