Notes

thankyou for calling HughesNet customer support may name is jadelane santos how can i assist you today ?

i understand how frustrating slow internet speeds can be.
lets work together to resolved this issue.

to better assist you may i have your first and last name please?
what about the hughesnet account # or the phone number associated with your account please ?
you are experiencing slow internet speed ,

to diagnose the problem , i'll need to ask you a few questions.
When did the slow internet happen ?
do you experiencing a bad weather? 
are you currently experiencing slow speeds on all devices or is it limited to one device?

lets try some trouble shooting steps to improve your connections.
firts could you please check if all cables and connections are secure ?

Unplug the power cord from the back of the modem. Make sure you have unplugged the correct cord by checking that all the lights on the modem go OFF.
Wait for 1 minute.
Plug the power cord back in and wait for the power light and internet light to turn green (or the single LED if you have a C4000 model).
Alternatively, you can reset a modem or router by using the Reset button that's usually located on the back or side of the device.

5. Check if the internet is working properly.

once done let me know if you notice any improvements.

Movable: It appears that the (name of the object/device) is interfering the wifi signal. To resolve this. May I suggest that we move it from the modem at least 10 ft. away.


PROBING IDENTIFYING CHALLENGES: TWITCH GAME
WHAT HAPPEN WHEN YOURE PLAYING GAME?
CAN YOU DESCRIBE HOW THE GAME WORKS?
COULD YOU TELL ME WHAT GAME YOURE PLAYING?

VIDEO BUFFERING (LIVE STREAMING OR HD STREAMING)
ARE YOU TRYING TO WATCH A LIVE EVENT?
MAY I KNOW WHAT YOURE WATCHING?
WHAT QUALITY IS YOUR VIDEO SET TO?

I see here that you're trying to play a Twitch game. These kinds of games require fast and real-time reactions during gameplay, and it requires low latency. HughesNet is a satellite internet service provider and can't support Twitch Games. that's why you can't play a twitch game, but you can change it into other game.

Live video broadcast requires low latency. HughesNet is a satellite internet service provider. The data travels from here to outer space and back which causes high latency. No worries, you can still watch the video at a later time. but i suggest, you need to change you video resolution.
great it seems like the issue has been resolved

just a quick recap you called in beacause you are experiencing a slow internet speed.

is there anything else that i can help you with ?

Offering a Survey:
ms.You will be receiving an email survey 30 minutes after this call. This is to rate the level of service that I have provided you today. We appreciate that you answer the survey to help us improve in assisting you in the near future.
Providing the Reference Number:
Let me also give you your reference number for this transaction. Please have a pen and paper handy. Your reference number is…

thankyou for contacting hughesNet customer support , if you have any further qustions or concern feel free to reach out, to us anytime , Have a great day .


keeps buffering issue, asking some question . first and last name.
streaming,watching game . ask more specific about the game
are you watching this on live ? 27mbps the reason of the buffering is brcause of the latency. its talks about the travel of the date from outerspace
you wont be able to watch the video live.





David Taylor
518-842-4454
Lani Martin
757-951-5492
Molly Larsen
213-499-9573
Shirley Gonzalez
631-363-1580
Vivian Robinson
602-468-6958



i'm just Slay minions and destroy the enemy team's nexus to win the game. but its buffering. i dont know what happen.
so i am not allowed to play any game on my phone now?

To manually reset a modem, you can follow these steps1:
1. Unplug the power cord from the back of the modem. Make sure you have unplugged the correct cord by checking that all the lights on the modem go OFF.
2. Wait for 1 minute.
3. Plug the power cord back in and wait for the power light and internet light to turn green (or the single LED if you have a C4000 model).
4. Alternatively, you can reset a modem or router by using the Reset button that's usually located on the back or side of the device.

To reset a modem, you need to:
1. Keep your modem plugged in, unless it has a backup battery that needs to be removed.
2. Find the modem’s Reset button, usually on the back or bottom of the device.
3. Press and hold the button with a paperclip for about 10 seconds, or until the modem lights start to flicker.
4. Release the button and wait for the modem to reboot. The Internet light should turn solid when the modem is ready.


Fair Access Policy
give scenario that has a customer usual data usage their current data
make the internet activities fit their data plan
proposed a solution will be presented to the entire class


Group 4 Customer loves online shopping and smart devices
10gb for browsing used, 15gb for software updates, 30 GB for video streaming -Data Cap of 20GB