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electronic devices
building materials
other objects
which devices are affected
where
when
-time
-other device
what is happening?
turn off other apps or devices
-video streaming
-online gaming
-data backup
verify good w/ ethernet
-use logmein and check setup
-good ethernet connection suggests wifi problem
if wifi is enabled
if problems occur outside of the premises
if it happens everywhere in the house
if other devices are affected
get info
understand the situation
set proper expectation
cannot see their network
-verify other devices work
-move closer to access point
-power cycle
-make sure to enabled wifi on the device
-check config on the device and set back up
the wireless is disconnecting/ slow connection
-power cycle the device and access point
-change wireless channel
-correct placement and turn off sources of interference
-reduce the distance to access point
-offer range extender if beyond reasonable distance
wireless doesnt reach as far as expected
-power cycle
-change wireless channel
-correct placement and turn off interference
-offer range extender
device can be seen but unable to connect
-power cycle devices and access point
-verify network ssid and security key
-try different security config
-change the ssid
identify the type of issue
isolate affected devices
resolve common network issues
correct wireless setup
educate
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