Notes

We tried calling you but couldn't reach you. 
   
Please share your alternate number on which you want call, and we'll attempt to call you.

If you require any further assistance, we'd be glad to help you.
   
Thank You,
Team- Snapdeal 

88319154

cx repeat multiple time critical escalation marked

# query not clear
actiun- mail marked //call NC
comm- need to confirmed exect issue


# complete parcel item
action- mail NA //call NC
comm- need to confirmed exact issue

# empty parcel case
action- mail marked //call NC // 2nd attempt case close
comm- need to confirmed exact issue //

# empty parcel case
action- mail marked //call NC //
comm- need to confirmed exact issue //

We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 72 hours for refund initiation, which will reflect in you snap deal credit account within 24 hours of initiation.

Transaction amount: Rs.
Thank You,
Team Snapdeal

# empty parcel complete (below 399 ) profile not available
action- call connected // mail marked // CRT SCM marked
comm- 72 hours tat shared for update


#Complete item missing
action - mail marked // call NC
comm - deny refund as per RA Team Remarks


You are requested to update your bank details as soon as possible for a smoother refund initiation. (Kindly ignore if already done). It may take 72 hrs for the refund initiation once the details are received. Once details received the amount will reflect in bank account within 7 working days. In case you do not receive the credit in your account within 7 days, please share the updated bank statement.

Thank you for your patience and cooperation.

Thank you,
Team- Snapdeal





We always want to serve our customers in the best possible manner. Hence a Refund of Rs 359.00 has been initiated on 23/03/2024. The Refund is credited on Snapdeal credit. The Refund will be valid for 1 Year as soon as it gets reflected on your Snapdeal credit account and can be used for your future purchases on Snapdeal. IF you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal



# refund related query // refund already initiated on :-

action- mail marked // Call
comm- info shared via mail


400-

You are requested to wait for 72 hrs for successful refund initiation. Once initiated, the amount will be reflected in bank account within 6 days. In case you do not receive the credit in your account within 6 days, please share the updated bank statement.

Thank you,
​​​​​​​Team- Snapdeal 


You are requested to wait for 72 hrs for successful refund initiation. Once initiated, the amount will be reflected in Snapdeal credit within 24 hours. 

Thank you,
​​​​​​​Team- Snapdeal 




We always want to serve our customers in the best possible manner. Hence a Refund of Rs. has been initiated on . The Refund will be credited on Snapdeal credit within 24 hours. The Refund will be valid for 1 Year as soon as it gets reflected on your Snapdeal credit account and can be used for your future purchases on Snapdeal. IF you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal


# Cx received the product but want to return it as her another order was missing

action- call connected // language barrier
comm- info not shared // IC changed as per CMN advisor remarks


# Shipped together//Refund related//Cx want amount in SD credit //good profile
action - call connected//mail marked//Stage Selected CRT Investigation Done
comm - tat share 6 days for reflection



# Shipped together//Refund related//Cx want amount in SD credit // profile not available
action - call connected//mail marked//Stage Selected CRT Investigation SCM
comm - 48 hours tat share for update

# Shipped together//Refund related//Cx want amount in SD credit //good profile
action - //mail marked//Stage Selected CRT Investigation Done //call connected
comm - tat share 24 hrs for reflection




action- call connected // IC changed as per cx VOC
comm- 24 hours tat shared for RPI update

  I am glad to inform you that your refund of INR 775.00 has been processed successfully on 31-03-2024 to your account. The refund should reflect in your account within 6 days.
 
  Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund within 6 days, please contact your bank's customer care.
 
  We look forward to seeing you again soon.
 
  Thank You,


# complete item missing (399 - 999)

action- call connected // mail marked // Case move to CRT SCM
comm- 72 hour tat shared for update through mail


# empty parcel received (above 999 )

action - call mail marked // mail marked
comm- 72 update for update after UT form, Snapdeal packaging , invoice and ID proof



Issue : empty parcel received ( price is less than 400 )
Actn : call connected // mail marked // CRT investigation done stage selected
Comm : TAT share 72 hours
cx history is good


Issue : empty parcel received ( price is less than 400 ) Profile not available
Actn : call connected // mail marked // CRT investigation SCM stage selected
Comm : TAT share 72 hours