Notes

Wns@1291md3456
OPENING SPIEL / VERIFIED


md@1291143


Hi, This is Michelle. I will just take a minute to read through the conversation and get caught up, then I'll be able to help you shortly. Thank you!



May I have your name so I can address you properly?



Hi Shamyra. I'm Glad to have you here, I hope you're doing great.



I'm glad to hear you're doing great. I am absolutely great! Thank you for asking. Please allow me to pull up the reservation on the system.



By the way. How can I help you today?



I totally understand. I'll do everything I can from my side to sort this out for you.



Upon checking your previous conversation with our virtual agent, you would like to the change the booking, correct?



Can you confirm what type of changes you want with your booking, please?



Thank you for bringing this to our attention.



I would like to apologize for the inconvenience sincerely.



I'm sorry for any frustration you may have experienced



I totally understand. I'll do everything I can from my side to sort this out for you.



May I have the email address and itinerary number associated with your reservation, please?



Is the itinerary number 72791349409652 with which you have a concern?



For your account's security, will you please provide the email address associated with your booking?



Thank you. For your account's security, will you please provide the email address associated with your account?



Absolutely! I'll be more than happy to assist you with your concern. Let me just pull up your reservation.



Thank you , please allow me 1-2 minutes to check your reservation.



Just to confirm, this is a flight going to on , right?

Just to confirm, this is your reservation at on , right?



It is great to know that we are on the same page.



Perfect! Thank you for your confirming,



Great! I truly appreciate it.



Upon checking here this reservation is currently in stay and non refundable window reservation. It means for cancellations or changes there will be an penalty fee and no refunds.



Upon checking here this reservation is currently outside penalty and fully refundable. It means for changes or cancellation there is no penalty fee.



Nothing to worry since you got me on the line. I will call now the hotel and negotiate with them if they can waive the penalty. However just to set your expectation this is not fully guaranteed but let me go ahead and try my very best.



Please allow me 3-5 minutes to verify the details. Please leave the chat window open for us to stay in touch.



To stay connected, please keep the chat window open. I will be back in a few minutes with an update.



Alright. Let me check first the restrictions of the ticket.



I'm still checking for availability. Please keep the chat box open so we can stay connected and I'll get back to you shortly.



Thanks for your patience. I wanted to let you know we're still checking on the issue. Please stay connected on the chat and I'll keep you updated.



Thank you for staying connected, just a few more minutes please.



Thank you for your patience. I'm still working on your reservation. Please keep this window chat open so we can stay connected.



Thank you for keeping the chat window open, this keeps us connected and I'm really sorry that I've kept you waiting





You're very much welcome! Is there anything else I can do for you?



You're very much welcome!



Is there anything else I can do for you?



I really appreciate your time to reach us.



Are there any questions or concerns you may have,



You're very much welcome! Thank you for chatting with us. Have a nice day!



You're very much welcome!



Aside from this is there anything else that you want me to help you with? I really love to help you the best way I can.



It was a pleasure chatting with you today! I hope I was able to resolve your concern to your full satisfaction. Have a lovely day!



Perfect! Again, my name is Michelle. We take delight in assisting you. Thank you for choosing chat. Closing the chat now. Enjoy the rest of the day, ! Take care.





TAAP CLOSING





I'm glad I could assist you with your concern. In addition, I'd like to share a valuable resource that you can visit for more information and assistance. You may also find it helpful to visit our TAAP Academy website at https://taapacademy.expediapartnersolutions.com/. It's a great self-service tool that can provide you with the information you need at your convenience.





Additionally, before I let you go I would like to share a valuable resource with you. You can visit our TAAP Academy website, which is a great self-service tool that provides convenient access to the information you need.





https://taapacademy.expediapartnersolutions.com/



Ghost Speil

2 mins - Hello, I just wanted to confirm if we are still connected.





* 1 min - I have not received anything from you for a bit. Do you still want to continue this chat?





* Apologies for the delay. Are you still interested in continuing this chat?





10 secs -





-- With my eagerness to help, I'm sorry that we are having trouble staying connected maybe because of the connection. I'm afraid the system will automatically close our chat. We are looking forward to chatting with you again. Have a nice day!





Our support team is available 24/7 and will be more than happy to help you. Thank you for your understanding, and we look forward to assisting you again soon.



Hello thank you for staying connected. I already sent an email to the hotel and I already coordinated to our offline team. Nothing to worry about your concern once we receive response from hotel we will update you right away. Thank you for your understanding well appreciated.





Hello offline team, kindly send an email to the hotel, guest is request for cancellation free of charge due to. Kindly update the guest. Thank you.