Notes

Internet upgradation pitching

- Hello! I noticed that you are currently subscribed to our basic internet package. Did you know that we offer faster internet speeds that can greatly improve your online experience? With faster internet speeds, you can enjoy quicker downloads, smoother streaming, and better video quality.

We have several pricing options available for upgrading your internet speed, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- Are you tired of slow internet speeds? Our upgraded internet packages can provide you with faster download and upload speeds, smoother streaming, and better video quality. We have several pricing options available, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- Did you know that upgrading your internet speed can greatly improve your online experience? With faster internet speeds, you can enjoy quicker downloads, smoother streaming, and better video quality. We have several pricing options available for upgrading your internet speed, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- “Are you tired of slow internet speeds and buffering? With our Gigabit 1000 Mbps speed, you can enjoy lightning-fast internet that’s perfect for streaming, gaming, and more. With speeds up to 20% faster than your current plan, you’ll be able to download large files in seconds and stream your favorite shows in stunning HD quality. Plus, with our reliable and secure network, you can rest assured that your internet connection is always safe and protected. Upgrade today and experience the power of Gigabit internet!”

- Internet packages we offer are :-

Connect Speed 150 Mbps
Connect More Speed 300 Mbps
Fast Speed 500 Mbps
Superfast Speed 800 Mbps
Gigabit Speed 1000 Mbps
Gigabit Extra 1200 Mbps

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Cable upgradation package

- Certainly! I noticed that you are currently subscribed to our basic cable package. Did you know that we offer upgraded cable packages that can greatly enhance your TV viewing experience? With our upgraded cable packages, you can enjoy a wider range of channels, shows, and entertainment options .

We have several pricing options available for upgrading your cable package, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our upgraded cable packages?

- Cable packages we offer are :-

Choice Tv :- 10+ channels
Popular Tv :- 125+ channels
Ultimate Tv :- 185+ channels

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Internet - Probing Question

- What do you or your family mainly use internet service for ?

- How many devices does your family connect to the internet ?

- Do you like streaming online ?

- What devices are used in your home ? (e.g., smartphone, tablet, gaming console)

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Cable - Probing question

- What kind of programming do you enjoy watching the most ?

- Would you like to watch cable on the go?

- What do you and your family members like to watch ?

- What access do you currently have for viewing recently released movies?

- How often do you miss your favorite shows ?

- Who, besides yourself, will be watching TV ?

- I see you have a family TV package, do you have any kids? May I ask if you ever have in-home child care while you’re away ?
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Promoter

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I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate response on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option .

- I would love to hear your thoughts on the experience I was able to provide you today. If you’d like to share them you can type " STOP " in caps over the chat to close the chat properly, once the chat is closed you will receive a link.

- A final, very important thought before we end the chat. I'd appreciate it if you would share your feedback by clicking the "End Agent chat" option at the bottom of chat window . Thank you for choosing Xfinity and have a great day !</p><p>I would love to see your name in positive feedback list :)

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Credit

- As I am basic chat repair team I do not have authority to give credits, However you are loyal customer to us we do care for our loyal and precious customer like you, So I have spoke with my supervisor I can give you maximum $10 credits form my end exclusively....


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Password reset

- I request you to please follow the steps on the link : https://idm.xfinity.com/myaccount/reset

And try to reset you password using below link and I request please clear history or cheche of your browser and then try to reset your password.

- May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ?

- Please note that you will be able to verify the email address/ phone number updated on account only if connected to Xfinity home network.

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Transfer

- I will be happy to get you in touch with the correct department. we values your business. Please stay connected to the chat while I transfer you.

- I will be happy to get you in touch with by manager. we values your business. Please stay connected to the chat while I transfer you.

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- I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

- Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you.

- It looks like you've possibly walked away, or have left our session. You can contact us at anytime, 24/7 at https://support.xfinity.com/chat or by using self service options on the my account app xfinity.com/myaccount. Thank you for contacting XFINITY Support.

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Additional assistance and Closing

- Sure, I respect your decision, and please know that my only intention was to help you save money. Your trust and understanding mean a lot to me.

- Before we wrap up, do you have any pending issues that you want to raise about your Xfinity Experience so we can address it now? I just want to make sure that I covered everything for you!

- Thank you for being so amazing and patient with me, probably the best customer I had today. It was really very nice chatting with you.

- I hope I was able to provide best services to you with my efforts today?

- Thank you so much for you kind words . Just to confirm are you happy with my help and conversation and with my behavior over the chat ?

- Out of curiosity, How is your overall experience with Xfinity ?

- I hope I have addressed all of your concerns and provided you correct resolution ?

- I am feeling great while resolving your issue, I hope you are happy with the resolution I have provide you today?

- I personally want to thank you for your patience throughout this chat. Is there anything else I can assist you with today?

- Is there anything else I can help you with for today?

- Thank you for contacting Xfinity chat support. Have a great day ahead.
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