Notes

s4x parameters
* be warm and friendly- giving vip treatment to cx
* own it - take ownership like i will be there to help u with best possible resolution
* show appreciation - thanks for being my hands and eyes on the call,thanks cx for time and patience and loyaLty here we can also tell abt rewards and there benifits of xfinity rewars +how to download +webportal ka link bhi share kre sakty hai+ how to sign in
*make is effortless- keep it simple dont use jargons+ self help(xfinity app)sath hi mai xfinity k benifits bhi bta sakty hai +how to download +webportal ka link bhi share kre sakty hai+ how to sign in
*lara (listen actively response actively) acknowledge cx right away
* discover needs - probing since how long u are facing issue
how many boxes are efected
any troubleshoot done
serial no of devices
here we can ask abt cx life style
*baxa( xfinity rewards / hotspots/ stream app/xumo stream) ye sale ka part hai
* set clear expectation
(getting strted kit) GSK
ITG (intractive troubleshooting guide)
LOQ (line of questioning)
MRC (monthly reoccuring charges)
PPV(paper view )
einstien 360

overview account billing and payment troubleshoot services activity
xfinity rewards billing(bill summary/bill comparison
/history/future bill statement )
accounts history payments
user and preferences payment preferences
(account holder /manager/ viewer) ledger(credits and adjustment/ pending

Overview
The Xfinity app is the destination for Xfinity customers to manage their accounts and get the most from their service.

Xfinity Internet customers can begin using the Xfinity app when they sign-up for service. The pre-activation experience allows users to:

Track their order.
Sign up for Xfinity Rewards.
Learn about Xfinity hotspots.
Get started with Xfinity Stream.
Set up multi-factor authentication.
Activate equipment.

Once their internet service is active, the Xfinity app has everything they need to improve their home network with tools like the internet speed test, troubleshooting with the Xfinity Assistant and 24/7 real-time support.



When paired with the xFi Gateway, the Xfinity app also gives xFi customers access to the exclusive features they know and love:

The ability to see and be alerted to who’s connected.
Pause devices.
Set parental controls for safe browsing.
Protect their network from cyber threats with Advanced Security.
Enjoy account management and smart home integration straight from the app.

Xfinity TV/Voice only customers and internet customers who lease an Xfinity Wireless Gateway (XB2) or Xfinity xFi Gateway (XB3 and higher) with Bridge Mode enabled have access to a version of the app with limited features to manage account and access resources and support.

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Effective date
September 30, 2020

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Benefits
At this time, the Xfinity app offers Xfinity TV, Xfinity Voice, Xfinity Mobile, and Xfinity Internet users (including users who have enabled Bridge Mode on their gateway) access to account mangement and resources and support.


Account management
With account mangement, users can:

Manage billing and make payments.
Manage identity and view account details.
Manage chosen name and pronouns.
Manage account security and update passwords.
Manage scheduled appointments and find Xfinity Retail Store locations in specific areas.
Manage plans, see the Internet Usage Meter, and access offers to make changes.
View all lines of business subscribed to, as well as plan details.
View details about Xfinity Mobile bills, including:
Balance.
Billing cycle statement.
Automatic payments information.
Transaction history.
Ways to make or schedule a payment.
Access links to troubleshoot common issues.

Resources and support
Resources and support provides users with ways to:

Learn about Comcast’s privacy policies.
View our disclosures on “Do Not Sell My Info.”
Submit feedback on the Xfinity app.
Explore Help and Support forums.
Chat with Xfinity Assistant.

See below for more specifics on what the Xfinity app offers customers, depending on their service.

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Availability details
National

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Equipment requirements
Apple
Apple smartphones with iOS 14 or above. While the app can run on iPads in compatibility mode (the app will remain the size it appears on the iPhone), there is no iPad-specific version of the Xfinity app at this time.


Android
Android devices running Android 7.1 or higher with a pixel density of HDPI (high) and XHDPI (extra high). On devices with larger screens, MPDI (medium) pixel density is also supported.

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Eligibility
All Xfinity customers (excludes Prepaid Internet).

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In-home network management features
Xfinity Internet customers with owned modems or non-xFi gateways
Customers can:

View the online or offline status of a modem.
Restart the modem.
Run a speed test.
View Xfinity video devices on an account.
Troubleshoot Xfinity video devices and check on service-impacting outages.
Find nearby hotspots with the interactive map.

Notes:

Due to a timeout issue, some devices might show Device Status: Unknown.
Swiping down to refresh the app might help fix the unknown status.
Non-xFi gateways with Bridge Mode enabled won’t have access to in-home network management features.

Xfinity Internet customers with xFi Gateways
Activate an xFi Gateway or WiFi Boost Pods.
View and customize wireless gateway settings, including:
Network settings.
WiFi network name (SSID).
WiFi network key (password).
Parental Controls.
The public Xfinity WiFi hotspot setting (turn it on or off).
Restart the xFi Gateway.
Enable or disable Advanced Security.
Run speed tests.
View network activity notifications.
Add and control Smart Home Devices such as lights and thermostats.
View devices connected to your WiFi network.
Pause or Unpause profiles or devices connected to your WiFi network.
Create/Manage xFi profiles.
24/7 Video Recording and live camera feeds.
Two-way audio for compatible Xfinity Cameras and Xfinity Video Doorbell.
Link and control Works with Xfinity devices (Xfinity Home or Self Protection required).
Locate Xfinity WiFi hotspots by address or by using interactive map.

Note: Non-xFi Gateways with Bridge Mode enabled won’t have access to in-home network management features.

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Xfinity app features
Push notification sign-in requests
Once a customer is signed in to the Xfinity app on any device, subsequent login attempts or security actions will push a confirmation notification to all logged-in devices. The customer can then approve or deny the login attempt, adding an extra layer of account security.

Note: Users must have push notifications from the Xfinity app enabled to receive these verification prompts. If they do not have push notifications enabled, login attempts can still be authenticated through text message or email codes.

Mobile screenshot with notification that asks, Approve sign-in request. A new device is trying to sign into your account. The device, browser, and location are listed. At the bottom is a black button for Yes, approve. Beneath that is text for No, deny.
Click image to enlarge.


Managed WiFi customers
Customers at Managed WiFi properties are offered a unique Xfinity app experience that allows them to view their WiFi details (SSID and password), view their connected devices, find answers to FAQs, and view billing and plan information.

For more details on the available features, see Xfinity app features for Managed WiFi customers.

For call handling support, see Xfinity App call handling for Managed WiFi.


Xfinity Mobile
The Xfinity app offers Xfinity Mobile customers access to all of the Account Management features listed above, as well as gives them the ability to:

Check Xfinity Mobile data usage.
Add, suspend, resume, or cancel Xfinity Mobile line(s).
Add or remove Global Travel Pass and/or Mexico and Canada Call Pass.
Add or remove Xfinity Mobile Protection Plan (XMPP).
Upgrade or switch Xfinity Mobile devices.
Upgrade or change Xfinity Mobile data plan.
Change shared data amount for By the Gig data plans.
Turn on or off HD Streaming for Xfinity Mobile.
Submit an XMPP claim.
Report damaged, lost, or stolen Xfinity Mobile devices.
Troubleshoot an Xfinity Mobile device.
Xfinity internet :-
package name price/month Devices download/upload speed gateway box rental - 15$/month
Connect 66$ 5 150/20 mbps
Connect More 86$ 8 300/20 mbps
Fast 96$ 10 500/20 mbps
Superfast 106$ 12 800/20 mbps
Gigabit Internet 116$ 20 1.0 Gbps/20 mbps
Gigabit Extra 126$ 24 1.2 Gbps/35 mbps
Gigabit x3 299.95$ 30 2 Gbps/200 mbps

Xfinity TV services :-
Core services Price/month channels cable box rental - 10$/month DVR rental- 10$/month
Choice tv 30$ 10+
Popular tv 70$ 125+
Ultimate tv 90$ 185+

Installation :-
1) Professional installation - 100$
2) self install - 1. Shipment ( 3-5 business days) 2. store pick up( timing + address of xfinity store)