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I understand that you want to change the payment mode of your order from cash on delivery to prepaid.
I would like to let you know that can visit the order details page in the Mobile app/Website and check if they are getting the Payment conversion option as Pay Now.
If the Payment conversion option is available, you can click on this option and proceed with the Payment.
Once the Payment is successful, an OTP will be shared to the you in SMS. OTP will also be available in the order details until the product gets delivered.
You need to share this OTP with the Wish Master and collect the shipment.
In case the ""Pay now"" option is not available on Self serve, the payment conversion at this time may not be possible.
However, if the delivery partner is offering the payment conversion during the product delivery via link, you can choose to convert the payment and collect the shipment.
You will also get mswipe or QR codes options to make payment for all COD order.
steps shared for COD to Prepaid with cx.
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