Notes

As per the telephonic conversation,

We tried to call you, but call got dropped.

This is with reference to your concern regarding the refund status of your
This is with reference to your concern regarding the return status of your 
This is with reference to your concern regarding the order status of your

IASPL13294
issue-query not clear
act-mail na // call not connect
comm-need to confirm with cx exact issue

Issue :- query not clear
action:- call connected(cx not available)/ mail na
Comm:- need to confirm with cx exact issue

Issue :- query not clear
action:- call not connected(ringing)/ mail marked
Comm:- need to confirm with cx exact issue

issue-Complete item missing // Hindi ic
act-call connect // mail marked // tag ma'am
commu-ask share bank details Via Mail // tat share 6 days via mail

Issue :- Complete item missing
action:- call connected
Comm:- cx said he will coordinate us later himself // cx say he has no issue regarding the pd hence case close

#Complete item missing(CRT Investigation Done)
act-call connect // mail marked // history is good visible of the product
commu- tat share 48 hrs via mail // refund initiated sd credit

#complete item missing//less than 400(history is good)
action-call connected//mail marked // EOD filled- History clear as per RA
comm-ask to cx share bank details via mail

#complete item missing//less than 400(history is good)
action-mail marked// call connect // EOD filled- History clear as per RA
comm-tat share 6 days via mail

#completed item missing
Action- mail marked// case moved to CRT SCM // sheet check form filled // call connect //// sheet check form not filled
commu-tat share 72 hrs via mail //ask to cx filled the google form and after form filled wait within 72 hrs via mail

#Completed item missing
Action-call connect // mail marked
comm-Ask To Share UT Form, SD packaging, Invoice, Id Proof via Mail

#completed item missing (Deny Refund)
acti-mail marked
comm-Deny Given Mail Via R.A Team Remark
Need give deny as per RA team remark

Issue-Complete Item Missing
Act-Mail Marked
Comm-Ask To Share Neft Details // history clear marked as per RA team

////////////////////////////////Shipped together/////////////////////////////
issue-Shipped together(CRT Investigation Done)
act-call connect // mail marked // history is good visible of the product
commu- tat share 24 hrs via mail // refund initiated sd credit

Issue-Shipped Together
Act-Call Connected// Mail Marked// Case Moved To CRT SCM
Comm-Tat Shared 48 Hrs Via Mail

#Issue type-Parts/accessories missing
Action taken : call connect // mail marked //ic update as per cx voc // RL Filled
commu-tat share 2-3 days

Customer Updated
#Same product but inaccurate description
Action taken : call connect // mail marked // RPU initiated
commu-tat share 48 hrs

Customer Updated
#cx said color looks different from images
Action taken : call connect // mail marked // RPU not initiated // case moved NQA SCM
commu-tat share 48 hrs via mail

#Received Different Pd
Action-Mail marked
comm- Image Required As Non Returnable Pd

#cx received instead of
Act-Case Moved To NQA SCM // image received // call connect
commu-tat share 24 hrs on call

#cx received instead of
act-call not connect // mail marked // case moved NQA SCM // image received
commu-tat share 24 hrs via mail

issue-RPI Denied
acti-mail marked // call not connect
comm-Deny Given Via Mail R.A Team Remark

'''''''''''''''''''''''''''''UD Case''''''''''''''''''''''''''''
Snapdeal Packaging, Invoice Copy, Product Image, Delivery Date

issue-(UD case Shipped, RETURNED)
act-mail marked
commu-ask share to cx Snapdeal Packaging, Invoice Copy, Product Image, Delivery Date

Issue : Received different pd - Unable to initiate RPI
Actn : mail marked // Case given for RPI
Comm : TAT share 48 hours

Snapdeal Packaging / Invoice Copy / Id Proof

issue-Shipped together
act-mail marked
comm-ask cx to share images via mail as per R.A Team Remark

issue-diff. item//pick up related
action-mail marked
comm-info. shared with cx that FE is out for pick up today wait till end of the day via mail

#Item defective or doesn't work(sound issue)
Action taken : call connect // mail marked
Comm-Refer cx to service center as the order is on brand warranty // NEED To Refer cx to service center as the order is on brand warranty

issue-Item defective or doesn't work(service center not responding)
act-mail marked // call connect
commu-Product Images / Screen Shot Of E-Mail Or WhatsApp Chat With Service Center.

Refund post return

Dear XYZ,
Thank you for contacting Snapdeal.

We want to inform you that you had already used the same amount from your snapdeal credit so, we are unable to transfer this amount in bank. 

Appreciate your patience and if you have any query you can contact us.

Thank You,
Team Snapdeal  


issue-RFV reversal case
action-mail marked//call connected
com-Denial given as cx already used the RFV amount

issue-refund related
act-call not connect // mail marked
commu-ask share bank statements Via Mail

issue-refund related // CCA marked
act-call not connect // mail marked
commu-tat share 24 hrs via mail

ssue-refund related // CCA marked
act-call connect // mail marked
commu-tat share end of the day

issue-refund related // CCA marked
act-call connect // mail marked
commu-ask share bank details Via Mail

issue-refund related // CCA marked
act-call connect // mail marked // EOD filled
commu-tat share 6 days via mail

issue-refund related // CCA marked
act-call connect // mail marked // EOD filled
commu-tat share 7 working days via mail

issue-refund related // CCA marked
act-mail marked // EOD filled // details received register mail // call not connect
commu-tat share 6 days via mail

issue: Refund related // CCA marked
act: mail marked // call not connected
comm: need to confirm bank details with cx as received from non registered mail id

issue-refund related
action-mail n/a//call not connected(incoming not available)
comm-NEED to ask cx to share bank statement if refund not received

issue-refund related (RFV case)
act-mail marked // EOD Filled- 00-07-2024// details received register mail // call not connect
commu-tat share 8 working days via mail

issue-SD credit reversal case (cancellation already done)
act-mail marked // EOD Filled- 04-07-2024// details received register mail // call not connect
commu-tat share 8 working days via mail

issue-refund related (RFV case)
act-call connect // mail marked // EOD Filled
commu-tat share 8 working days via mail

issue-refund related (RFV case within tat )
act-mail marked // EOD Already Filled
commu-tat share 8 working days via mail

issue-refund related (RFV case within tat )
act-call not connect // mail marked // EOD Already Filled
commu-tat share 8 working days via mail

issue: SD credit reversal case
act: mail marked // call not connected
comm: need to confirm bank details with cx as received from non registered mail id

issue: refund related
act: call connected
comm: cx received refund confirm on call case close


issue- refund related
act- mail n/ a // call not connected //ringing
comm - need to info shared with cx that refund is initiated in SD credit

issue- refund related
act- mail marked // call not connected
comm - info shared with cx that refund is initiated in SD credit