Notes

New .ozonetel.

https://agent.cloudagent.ozonetel.com/login

https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit?pli=1&gid=820612821#gid=820612821

https://docs.google.com/spreadsheets/d/1PAQIUzne1rltyObDsK_UmGhH7wK7MCY6QvsrL0QRk_8/edit?gid=357733382#gid=357733382



[email protected]
https://in-ccaas.ozonetel.com/
Sf password
ileads@1233
domin password pass@123
cx received the product without brand tag
call connected // disconnected the call//system issue
cx says same product received // cx says product did not like
Sir, you must have understood today, check the color, name will be there in it, check it
cxis better not to talk about this order.
cx received the product without brand name
issue- APUC case
action- apology done //ask cx to coordinate with pickup boy //soft denial given
comm-apology done //ask cx to coordinate with pickup boy//cmn
call conncted cx dose not this order place the order cx ask to wrong no and call for dissconcted by cx
//cx does not know pickup partner name denial given regarding this // ask cx to co-ordinate with pickup boy
issue-out for pickup
action- info shared on call//
communication-ask to wait till 6 PM courier name shared // requested to keep with original packaging
call connected //call drop by cx // call back done not connected

call connected //call drop by cx // call back done not connected

call connected// info share //Puc marked//tat share 48 hours for update

call attempted// call not connected cx did not pickup the call


call attempted// call not connected// cx drop the call

Customer has not received the brand name of the product

call connected// does not want to talk about this order



issue -multiple suborder case
action - info share // order pickup with this suborder -
comm- ask cx to wait 48 hrs for update//

call connected // cx put call on hold // call disconnected
ask to co-ordinate with courier boy
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-ask to share UT form //Aadhaar Images // Mail already shared
Issue: Product already picked up but not updated(APUC case)
action : info share//apology done // soft Denial share
comm- info shared

call connected //social case//ask cx to wait our social team will update

call connected // cx disconnected the call//call twice//not connected