Notes

MAIL:

Query not clear

We tried to call you but unable to reach you. This is with reference to your email dated 20-6-2024 regarding the return/order status of your

We would appreciate if you can elaborate your concern and provide more specific information, so that we can assist you further.

In order to quickly help you, please reply to this email with the following details:-

- Registered Email ID OR Registered Mobile Number
- Order Number / Suborder Number
- Item name for any query related to product information

If you require any additional information or assistance, please feel free to contact us through Help Center. We will be more than happy to help you.



Get your order related information in 'My Order' section on our Snapdeal App/ Website.



Thank you for your patience and understanding. We look forward to hearing from you soon.

Thank You,
Team Snapdeal

ELABORATE

This is with reference to your email dated (DD-MMM_YY) regarding of your concern.

We would appreciate if you can elaborate your concern and provide more specific information, so that we can assist you further.



Thank you for your patience and understanding. We look forward to hearing from you soon.

Thank You,
Team Snapdeal

RPI Denied

We understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

We are sorry that we will be unable to complete your return request. If you require any further assistance, please reply to this email and we would be glad to assist you further.



If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal

Image requested

We apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

Product Image

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response. If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal


OUT FOR PICKUP

We would like to inform you that our courier partner Ekart is out for pickup, and your item will be picked up today before 6 pm. Rest assured our pickup boy will call you once reach at your destination.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

alternative

We tried calling you regarding your product () but couldn't reach you.

In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.



If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal

Please share your alternate number on which you want call, and we'll attempt to call you.
REFUND

We will update you regarding your refund please wait for 24 to 48 hours. If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

ALREADY Connected

As per our telephonic conversation, this is with reference to your email dated 23-6-2024 regarding the return /order status of your

We are really sorry that you had a disappointing experience this time and offer you my sincere apologies.



This issue is being investigated and we are working on this. Would request you to please wait for 24 to 48 hrs.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

ALREADY not Connected

We tried to call you but unable to reach you. This is with reference to your email dated 23-6-2024 regarding the return status of your

We are really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. Would request you to please wait for 24 to 48 hrs.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal


REFUND

We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

Order Lated beyond mail

# order is late beyond
action : call not connect // mail marked
comm : share info via mail TAT share ASAP via mail and also share courier team name via mail and also case move prod. stuck courier queue

We understand the importance of timely delivery and we are personally working on this issue and will get it resolved at the earliest. We apologize that your order is still not delivered.

Your item will reach you as soon as possible and we regret for the delay in delivery. You can also track the order from 'My Order' section of Snapdeal app

UD CASE

We are sorry that our courier partner was unable to deliver your order due to unavoidable issues and sincerely apologize for the disappointment caused to you.

Please do not worry, we have checked and found that the package is at your local courier hub. We have escalated this to our courier partner and asked them to deliver your package on an urgent basis. They would re-attempt the delivery to you within a maximum of 24 hours.

We have also shared the instruction with the courier agent to call you before delivering the product, so that there is no further delay.
............................................................

We are always committed to serve you in every possible way, but there are exceptions which are beyond our control. If there is anything further that you would require me to do, We would be more than glad to assist.

Once again, we thank you for giving me an opportunity to address your concerns. We truly value you as our customer, and look forward to seeing you again.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You,
Team Snapdeal

CANCEL

We would like to inform you that as by your request your order has been successfully cancel .Once your order will be successfully cancelled out team update you about your refund.

We are unable to transfer your amount from snapdeal credit to bank account.

We would like to inform you that sorry for the inconvenience but as we checked here you have already used the refund amount to purchase another orders, so we are unable to transfer your amount from snapdeal credit to bank account.

Battry

We would like to inform you that as per the last communication kindly check and replace the cell of product.


Snapdeal credit amount validity expired

Sorry for the inconvenience caused but we would like to inform you that your snapdeal credit amount validity is completed which is of 1 year so you will not be able to use that amount.

used this amount in another purchasing

and as we check here you already used this amount in another purchasing order so we are unable to transfer your amount from Snapdeal credits to Bank account.

offer card you, received is provided from the seller end

We would like to inform you that the offer card you, received is provided from the seller end. You can coordinate from the number mention in the card.

EMI
Sorry for the inconvenience caused, we would like to inform you that Snapdeal do not process the EMI. If you have visible the EMI option on the product, you can place the order from your end only.

Bank Related

We are sorry to note that you have still not received your amount which was debited on 8-08-2023 from your account. In order to investigate the matter further, we request you to kindly share a copy of your bank statement in PDF format from 8-08-2023 to till 13-08-2023.

Delivery ADDRSSS

Sorry for the inconvenience caused but the delivery address can changed from your side when you place the order. If wants to change you address that you can change it before continue the product delivery

Seller END

We would like to inform you that there is no debit card facility available for the product you want to purchase because the payment mode was selected by the seller. So you can purchase another product or place the same order with another payment mode.


Sorry for the inconvenience caused but we would like to inform you that product price is fluctuated by seller end.

Net banking Net banking
Sorry for the inconvenience caused but we would like to inform you that as you are unable to use Net banking option because of continuous usage of this option.


Image deleted

Sorry for the inconvenience caused but we would like to inform you that we are unable to delete the uploaded image associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change in associated with an account.

RFV AMOUNT
We would like to inform you that as we check the order details you already paid this amount from refund voucher

We always want to serve our customers in best possible manner but this time we are really sorry for not accepting the return request for your item since the item was returned and you did not share original invoice with us so we are unable to process your complaint.

Sorry for the inconvenience caused, but we would like to inform you: please visit the seller panel. You have to raise the ticket from your side, and our seller team will contact you.

RPI iniatted


We understand that you are not satisfied with your recent purchase and regret you needing it to return your order.and our courier partner Delhivery will pick up the product within the next 24 hrs.

Once the pick up is completed, you may track the return status of your order by clinking on below link : https://m.snapdeal.com/myorders


We would like to confirm that once your product picked up, the refund / replacement will be initiated and you will receive a notification confirming the same.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal


PICKP

We understand that you are not satisfied with your recent purchase and regret you needing it to return your order. There has been a delay in picking up the product by our courier partner due to unavoidable reasons. However, we have rescheduled the return request, and our courier partner Ecomexpress will pick up the product within the next 2-3 days.

Once the pick up is completed, you may track the return status of your order by clinking on below link : https://m.snapdeal.com/myorders

We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You
Team Snapdeal

We apologize for the inconvenience. We request that you please raise the complaint from your end, as we understand that you have received a different item. Please follow the below-mentioned process:

I want to return/replace my order>Did not get what I ordered > Received a different item.

If you require any further assistance, we'd be glad to help you.

We are sorry to hear that you are not satisfied with our product/services. Please accept our sincere apology for the inconvenience caused.

If you received the damage product, you can return/replace the item using this link. When the complaint will be accepted, you get the fully refund of the product. Once we receive your request, we will initiate the process and email you the detailed return process.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

BANK STAEMENT

We tried to call you but call got dropped, thank you for your query regarding a refund for Rangita Women Paithani Banarasi Silk Saree With Blouse Piece - Green.

We are pleased to inform you that a refund of Rs. 688.00 has been initiated on 25/4/2024 and already processed in your UPI account. We request you please check your amount in your bank statement.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

BOB CARD

We tried to call you but unable to reach you. This is with reference to your email dated 9-5-2024 regarding of your concern.

We would like to inform you that if you want to apply your coupon code to purchase the product we request you please follow the given steps-

1. Go to the Snapdeal website and select you product
2. click the BUY NOW option and the payment page will be opened
3.click the price summary and scroll down there is an another option CLICK HERE
4. select the click here option.

Now you can apply your coupon code.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

feedback about MRP.

We tried to call you but call got dropped. This is with reference to your email dated 30-1-2024 regarding of your concern Red Chief RC3897 006 - Brown Men's Sneakers.

Sorry for the in-convince caused but the product price is selected by seller end which is mention on the product display page you get the product with discount and also offer is available for the product and the product which you received, is original and also we take feedback about MRP.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You
Team Snapdeal
Another Website Order


We would like to inform you that sorry for the inconvenience caused. We are unable to help you regarding the order which you want to know as we have no information of the product. you placed the order from another website, you can coordinate with relevant website.

Order place

We would like to inform you that as you share your concern you are unable to place the order because of your pin code issue kindly change your address and then place a new order.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You
Team Snapdeal

COD case


We tried to call you but unable to reach you, this is with reference to your email dated 27-11-2023 regarding of your concern.

We would like to inform you that orders which is already placed from your account. We request you please coordinate with your family once, may be they placed the orders from your account behalf of you. If you didn't want the product, due to COD orders, you can refuse at door step.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You
Team Snapdeal

NIRO MAIL

We would like to inform you that Snapdeal is not an NBFC or Bank that can lend money ,so Niro helps Customers get loan. you can visit the Niro website (www.niro.money) for more information. Niro will help to clear all queries regarding your loan application processing.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You
Team Snapdeal

SELLEr

We would like to inform you that the product amount selected by seller end and we are unbale to change product price.

already used the refunded amount

This is with reference to your email regarding your concern for this suborder (57585282127) as we are unable to transfer your amount in bank as you have already used the refunded amount of INR - 575.00 from Snapdeal credit .

We apologize for inconvenience caused

Thank You,
Team Snapdeal ​

select refund mode as per your preference.


This is with reference to your email dated 18-10-2023. We are sorry but we are unable to select refund mode as per your preference. But we will serve you best service. If you want to raised your complain against the product, so please share your exact issue.


As per our discussion your item has already been delivered by our courier Ekart on 18-10-2023 and we request you to please visit our website their all product is available with price and full description.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You
Team Snapdeal


Dear Sanidev, SOLD OUT Case

As per our telephonic conversation, this is with reference to your email regarding the status of your HOMETALES - Floral Wallpaper ( 45 x 1000 ) cm ( Pack of 1 ).

We would like to inform you that your product has been sold out right now if you want buy the product again, we request you to please visit our website their all product is available with price and full description.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You
Team Snapdeal

We tried to call you but call got dropped, this is with reference to your email regarding the snapash query of your DHSMART Cleaner All Purpose Cleaner Bathroom floor cleaning 0.1 g.

we would like to inform you that we have terms and conditions along with snapcash and it have validity as well, if not used with the validity period snapcash gets expired.
We are sorry to inform you that we would not be able to consider the request for rs 30 snapcash.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You
Team Snapdeal

Query about Product/Price


We would like to inform you that we request you to please visit our website their all product is available with price and full description for more information you can check terms and condition of your product.

address issues related

As per our telephonic conversation, this is with reference to your email regarding the query of your concern.

We would like to inform you that if you have any issues to place the fresh order with delivery address so you can raise your concern on [email protected] with error screenshot.

If you require any further assistance, feel free to reply, we'd be glad to help you.


Thank You
Team Snapdeal

Cancel REfund related

I would like to inform you that your request to cancel the order has been accepted and successfully cancelled. And your remaining amount of Rs.2,149 and Snapcash amount Rs.75 will be initiated within 24 hrs.

TEchnical errro order cANCEL M,AiL


Kindly ignore the previous mail.

We tried to call you but unable to reach you,this is with reference to your email regarding the status of your item.

Your order couldn't be fulfilled due to incorrect price upload/stock issues/technical issue/non serviceability of courier at your address.

We will update regarding of your refund within 24 to 48 hours. If you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You
Team Snapdeal

replacement order is also been confirmed. mail


We tried to call you but unable to reach you, thank you for your query regarding a refund for Wild West - White Cotton Blend Regular Fit Men's Polo T Shirt ( Pack of 1 ).

We are pleased to inform that a remaining amount of the order Rs.120 has been initiated on 29-9-2023 is already processed in your bank account and your replacement order is also been confirmed.

Thank you for your patience and cooperation.

Thank You
Team Snapdeal