Notes
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I understand your sentiment and believe me, this is not the experience that we want you to have. I will do my best to rectify the situation for you, and I will make sure to provide the accurate resolution for you.
We appreciate you for bringing this to our attention. I understand that you want to send a book as a gift to someone you know. Let me go ahead and check if that would be possible.
Upon checking the status of your order, I can see here that the status of your order is in process. What we can do here is to request a cancellation of your order. Would you like me to proceed?
Upon checking the eligibility of your device, you are indeed eligible for the replacement. In order for us to proceed, I need to gather some information from you.
Do you have any questions or concerns you would like me to assist you with?
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