Notes

Thank you for contacting AT&T. Can I get your name and the wireless number, you're chatting in about, please?

Please allow me a few moments to review your chat above.


How can I help you tonight?

I understand that you . I can help you with that. Please allow me a few moments to review your account.

I understand that you are wanting to make a payment arrangement. I can help you with that. Please allow me a few moments to review your account eligibility.


May i know the reason for this?

To make sure we stay connected please don't use the back button or click the X to close the chat window.

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Do you have a copy of your bill with you so we can discuss it at the same page?

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As long as the payment arrangement is kept and the account does not fall further past due, services will remain active.

If the payment arrangement is not paid by the date promised, it may result in a suspension of service and a Restoral fee of $35.

Service won't be restored until the total balance past due is paid. A late fee may apply. Collection notices may continue.

Please Type "Yes" if you agree.


Done, you'll receive a text confirmation soon for the payment arrangement.


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While I handle your request, I would like to I ask a few questions to fully understand what works best for you and get the best available options.

How many people are you in your household?

You mentioned other family members. Do they have devices?

Are you interested in a certain brand of phone?

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Based on what you told me, I have Apple Iphone 14 128GB that will work perfectly for you,

Because you are a valuable customer, I can offer you this phone for only $10.99 instead of $20.28 if you add a line now

I totally understand your hesitancy. Is it the product or the price that you're concerned about?

Are you sure about that?

It is only for limited stock only.

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Payment arrangement has been successfully submitted.
An email receipt with the payment confirmation details will be sent to you shortly.

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Is there anything I can do to retain your business today?

Is there anything else i can help you with?

Thank you for choosing AT&T, we appreciate your business. Please click on the ‘X’ to close this chat. Have a great night!

You'll be given the option to download the transcript after you click on the ‘X’ to close this chat.

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I see you have autopay active, I recommend pausing it to avoid payment attempted on the actual due date. Click the link below for instructions on how to pause autopay.
If the payment arrangement is not paid by the date promised, it may result in a suspension of service and a Restoral fee of $35. Service won't be restored until the full past due balance is paid. A late fee may apply. Collection notices may continue. Please Type "Yes" if you agree.

Please go to https://www.att.com/support/article/wireless/KM1041313/

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Because upon checking here, you are currently eligible as well for the Apple Iphone 14 for only $10.99 per month instead of $20.28 per month. This a very good deal that you can take advantage.

$127.39/mo

Caller's Name: AMBER SPRINGER
Dates Impacted08/06/24
Adjustment Justification: EMO BENEFITS
Adjustment Amount: 105
Team Leader ATTUID: ab844g

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