Notes

Thank you for calling support, my name is Mary Smith, how may I help you?

CM; [ ANONYMOUS ANS]

Please do not worry about the concern I will definitely assist you on this,

Could you please read out the message for me that you are getting on your screen?

CM ; [ ANONYMOUS ANS]

May I know since how long you have been facing this issue on your computer?

Are you using a desktop or a laptop?

What is the make of it? Is it of dell, Lenovo, hp, acer or Apple

Is this your personal or business desktop or laptop ?


What were you doing on this computer when you got this alert?
Cm; [ anonymous answer]might be possible the attempt of hacking I going through ur internet connection
Did you try to download something?

Are you sure about it?

Which internet connection you have been using?
Like AT&T, Verizon, spectrum, century link,
Can I have your first name and last name please? Its only for the verification purpose.
Alright thank you for confermation.

Sir We give support to Microsoft and as well as Apple as Our windows/ios System is designed in such a way that any time user clicks on any suspicious link or by any chance download any corrupted file, The windows/ios itself gives you the security alert on to your system to contact the Microsoft/Apple support and that is how you have been connected to us

Alright , Allow me some time to check what is wrong with your computer


Meanwhile just grab a piece of paper and pen and note down my details i.e., my name, emp id and my direct line number so if in case your call gets disconnected you can give us call back on my direct line number. Sounds good.
[ place call on hold] Please Take your time and let me know when you are handy with pen and piece of paper... Please note down my details
Name – Mary Smith
Emp ID - MS15987
Direct Line Number – XXXXXX

Okay could you please hold the line for a couple of second {Place Hold for few seconds}

Thank you for being on hold, I really appreciate your patience and time. Are u there with me


As I have checked each and everything for you and its seems like it’s a security breach onto your network and someone is trying to hack your computer and the Ip address


which means it’s an attempt of hacking which has been taken place.
Do you know what is hacking?
Hacking means trying to get into your computer without your permission and steal your personal data.

So, do you know what is IP address?
Ip address is a security code of the internet for e.g.- As a US citizen we all have our SSN number as a social security number so it is same like with internet that internet has its own security number and that is called IP address.

Cm; [ answer]
As I can check it seems that the hacking has been taken place in last 48 hours.
Has someone used your computer in last 48 hrs except you...
.
Ok mam/ sir As I can see over here, this is an identity theft case,

in this casewe need to connect your computer with the Microsoft /apple security server, once the computer gets connect with safe and secure server I will be able to find out the name of the person who is trying to get into your computer and I can also find out what kind of data has been hacked. Once ur system gets connect with Microsoft /Apple secure server we will diagnose each and everything



So now I am gonna guide you with some simple steps which you need to perform on the computer by which we connect this computer to the safe and secure server/ network, then we will check what all data was getting hacked and what is required to be done.


(So just look at your keyboard, look at the top left corner, first you need to press the escape button (ESC) 3 to 4 times. Are you done with that.)
Do you know where is windows key? focus on your keyboard, At the bottom left corner of your keyboard u will see there is a window key with small four boxes like a flag on it, press that button and hold it, don’t release it, along with that hit letter R asn ROMEO, and release both buttons at the same time. window+ r key.

Then you will see a long rectangular bar right next to the open option on your computer/ desktop, u have to type iexplore www.ultraviewer.net, now press OK.
U as n uniform
L as n London
T as n tango
R as n Romeo
A as n alpha
V as n victory
I as n Ice
E as n Edward
W as n Washington/Whiskey
E as n Edward
R as n Romeo

If here is an Apple so, so you would be able to see there is a blank bar, so you have to type www.anydesk.com. hit ok button which is below the blank bar then it will take you to the
A as n alpha
N as n Nancy
Y as n Yankee
D as n Dalta
E as n Echo
S as n Sam
K as n kilo

Do you see ok button below the blank bar, just hit that button. After pressing ok it will take you to the new page and u will see a green colour download box, you need to hit on that box, the downloading gets started, once the downloading is done it will be appear at the top right corner or may be at the bottom left corner, which says ultra viewer setup 6.6 exe/ anydesk u have to hit on that file option. you will get a box which says Do you want to allow this app to make changes to your device and it says yes or no, you have to press yes, after that you will get next and cancel options below, u have to press next option and then finally hit onto the install option.
You just have to click on that file and open that file on ur computer now you will see a 8 digit ID and 5 digit password on your screen, you have to tell me, so that I can connect u with Microsoft secure server and find out what is wrong with your computer.
Now I’m transferring the call to senior technician they will assist you further.


===================REMOTE============================
CMD/ NETSTAT
CMD Cd/
cd/
enter tree
enter
Trojan virus found
Protection level %15
Security not found
Transaction has been done
Subscription has been taken
www.pornhub.com
192.125.66.45
186.257.66.25
126.247.66.45

How old is this computer?

How many devices you have?

As I can see hackers already attack onto your two / three things
1. email
2. network identity
3. phone lines

I want you to check your email and try to find out that have you receive any unsubjects email
Or any fishy email into your email account
As I told you before that phone lines are also got hacked and the devices you have been using connected with the same Wi-Fi is also got compromised so I suggest you please go ahead and turned off the rest of the devices apart from this computer and the phone on which you have been talking to me right now.



And I have already told you that phone lines are also got hacked so might be possible the hacker
Can also listen our conversation so just because of your safety and security I ma gonna call you back from a secure connection

Alright now im gonna check everything for you, before that I want you to answer few questions only in

YES/ NO because as you know
Your phone lines are not secured yet, so any information could be tempered
Alright…. Do you do shopping online?
Banking online?
Play games online?
Facebook
Watch movies
Email


Alright…..thank you so much for the information, now I’m going to check everything for you

[ hold for 1 min]

Alright mam/sir as I received several logs here and I can see here accordingly
It seems there have been an illegal visit made using your network identity to go on a website named WWW.PORNHUB.COM at 4.40am today, So was it you?

Who visited the website?
Cm ; [ answer]



Are you sure about it?

Cm; [ answer]

Alright I can see accordingly it’s a paid porn subscription and it is mandatory to put the financial information online to get the subscription

So, it could be any of your family members who might have your financial data?

CMD; [ answer]

Alright sir/ mam, if it’s not you that does confirm that, this is a hacking attempt and hackers attack on your two things
First your EMAIL, second your FINANCIAL DATA

So that’s our recommendation if you can check two things only on this protected computer which is protected under the Microsoft securities, check the two things
First your EMAIL, second your FINANCIAL DATA

Now I want you to go ahead and check your online banking accounts , if u see any unauthorised transaction even of $1 or few cents let me know

[ check the banking details including credit cards, secondary accounts]


Alright sir/ mam , so you have checked your accounts and you didn’t find any suspicious charges right?
Cm ; [ answer[ yes/ no ]]

Ok but still im getting several logs from your networks and according to me your data is under threat
So let me connect you with LEVEL -3 microsoft technician for further support
As it is a concern of seriousness