Notes

CHANGE

Great news! we can modify your reservation without any penalty. We will only collect the possible difference in the price upon modification. Would you like to proceed?

Lovely!, let me just go ahead and check if your room is still available on your preferred dates. Hold on please.

The nearer the date the higher the price

1 MINUTE

Please keep an eye for my response by keeping this chat window open since this will close after a minute of inactivity. We appreciate your patience and I will be back in a bit while I advocate for you.

I’m still advocating for your request, please give me another minute. Thank you

Let me check the policy for you. Hold on.

Alright, and upon checking here your reservation is already inside penalty it means if we will proceed to changes, changes fee will be apply . However nothing to worry what I can do here is I will be calling the Property to request to waived the penalty for the changes. And just to set you expectation this is still subject for approval by the Hotel.


Alright, and upon checking here your reservation is already inside penalty it means if we will proceed to changes, changes fee will be apply, the penalty fee will the full amount of your booking plus the possible price difference.


AVAILABILTY

Perfect! Thank you so much for confirming. Let me now check the room availability for those dates. Please keep our window chat open to stay connected, while I'm checking on it.

How would you like me to continue?

NO AVAILABLE ROOM

In making a modification, our tools is designed to check for different availability room. We are not allowed to cut or add a night for your reservation. There will be a process to follow in our system.

Thank you so much for patiently waiting and staying connected. I do apologized, however upon checking as of the moment there is no room available for 28 May - 29 May.

CANCEL REBOOK

Thank you so much for patiently waiting and staying connected. I do apologized, however upon checking here, your reservation only allows cancel and rebook. I can call the hotel for the penalty waiver for the cancelation then you can go ahead and book an one on your account.

Great news, we can modify your reservation without any penalty. We will only collect the possible difference in the price upon modification. Would you like to proceed?

Lovely!, let me just go ahead and check if your room is still available on your preferred dates. Hold on please.

REDGREEN

allow me a moment to contact the property to ask for a waiver to modify your reservation without any penalty because if we process the modification without the waiver, you will be penalize for one day rate plus the possible difference in rate upon modification. Please hold on for a moment.

YES

I’m happy to inform you that the hotel approves the waiver to modify your booking without any penalty. Shall we go ahead and proceed with the modification

Lovely!, let me just go ahead and check if your room is still available on your preferred dates. Hold on please.

Alright, let me just go ahead and check if your room is still available on your preferred dates. Hold on please.

NO

I already called the property, as it turns out that our request for a waiver for change has been denied. In case that we proceed with the change, we will collect a penalty amount plus the possible difference in rate. Would you still wish to proceed with the modification?

Alright, I will leave your reservation as is for now. Would there be anything else that I may help you with today?

Perfect! Thank you so much for confirming. Let me now check the room availability for those dates. Please keep our window chat open to stay connected, while I'm checking on it.

Thank you so much for patiently waiting and staying connected. I do apologized, however upon checking as of the moment there is no room available for

That was an option, Kristina, you may check with the hotel directly upon check-in so it could be settled immediately.

I see, that is noted. However, would it be possible if you can provide me the exact date you preferred for

Got it! Just to confirm this would be for Am I correct?

Perfect! Thank you so much for confirming. Let me now check the room availability for those dates. Please keep our window chat open to stay connected, while I'm checking on it.

REDRED


I see, upon checking here, your reservation is inside penalty, once we make any modification you will be penalize with the full price of your reservation plus the new price difference of new booking.



allow me a moment to contact the property to ask for a waiver to modify your reservation without any penalty because if we process the modification without the waiver, you will be penalize for the full rate plus the possible difference in rate upon modification. Please hold on for a moment.

YES

I’m happy to inform you that the hotel approves the waiver to modify your booking without any penalty. Shall we go ahead and proceed with the modification?


Lovely!, let me just go ahead and check if your room is still available on your preferred dates. Hold on please.

NO

I already called the property, as it turns out that our request for a waiver for change has been denied. In case that we proceed with the change, we will collect a penalty amount plus the possible difference in rate. Would you still wish to proceed with the modification?

Alright, let me just go ahead and check if your room is still available on your preferred dates. Hold on please.

Alright, I will leave your reservation as is for now. Would there be anything else that I may help you with today?

Your travel information may not reflect immediately on your online account but no need to worry, it will be all good as long as you have the email confirmation, this also saves you the hassle in contacting us back.

Thank you so much for your wonderful time. I will be closing the chat now. Thank you for choosing chat and Have a nice day!


ADD NIGHT In stay

Upon checking here, your reservation is in stay status, we don't have a way to make any modification. Here's what we can do, you need to make new booking on your account for one night or the best option is to book directly at the hotel for your added night.

ADD NIGHT

I see, upon checking here, your reservation is inside penalty it means if we will proceed to changes, changes fee will be apply, Here's what we can do, it could be best to make new booking on your account for one night or the best option is to book directly at the hotel for your added night upon check in to get the same room that you have.

INTERNAL CHANGES

Please don't be confuse since the changes was made internally from the hotel. Your booking dates from this itinerary will remains the same. Nothing to worry your new dates is updated at the hotel system for

CHANGE HIGHER PRICE

The room price is higher than the room type that you have, I have a suggestion for you, we can just cancel this booking then you can book a new one on your preferred dates since

NO AVAIL ROOM

In changing the dates of the reservation, our system is designed to find the same type of room for your new dates, we are not allowed to cut the unwanted dates of your original reservation.

Just a friendly reminder, making new booking is much cheaper than making modifications,

I would appreciate if you will stay on the chat window, I'll be back in a bit.

Just give me 5-7 minutes. Please stay connected.