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2nd of February 2002 - 02 founded.
17th of October 2019 - 02 converted to 4G.
June 2021 - Virgin Media and 02 merged together.
March 2023 - transferred cx ended in December of the same year.
- largest service provider in UK
02. CORE VALUES
1. Brave
2. Real
3.Together
NPS
FTR
C Sat
AHT
TOP CALL DRIVERS
1. payment sup
2. roaming and international
3. billing explanation and disputes
4. refunds
5. SIM swap and replacements
6. cancellations
7. fraud
8. upgrades
9. billing
TCF - TREATING YOUR CUSTOMERS FAIRLY
TARIFF - may refer to minutes, tax, text, data, other promotional services. Well, it's basically the one stipulated on the customers' existing plans. Tariffs are indeed vital.
WHY CUXTOMERS WANTED TO AMMEND THEIR TARIFFS?
- they might need more text, minutes or data.
-n
-
CUSTOM PLANS?
It's more of setting up plans depending to what the customer needs. it is empirical to deliver options suitable with the customers wants and or service preferences.
02 REFRESH?
After the device was being paid fully, airtime will be adjusted to a lower cost.
VOLT 2?
supercharged data and broadband speeds. - this is offered as one of the perks and benefits. 125 mbps. - 1gig fiber. It's more likely of an upgrade as to what they have recently purchased.
SUPERCHARGED CONNECTIVITY?
Wi-Fi guarantee included, at no extra cost up to 3 Wi-Fi pods if needed, (they can only have one Wi-Fi pods at a time) general turnaround time is about 48hrs or 14 days upon initial purchase.
360 System?
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