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Using the Knowledge section of eGain please find the answer to the following questions and supply the article reference also. (15 mins)
1. Can we use Motability NCD on a policy?
Yes
2. Would we insurer a car that has parking sensors added?
yes
3. Is a grandparent an acceptable owner for a vehicle?
no -
4. Would we cover a mobile Hairdresser for business use?
No
5. If the PH had their house key on the same keyring as the car keys and had lost them would they be able to claim for a new house key as well as a new car key?
6. Would we be able to waive the cancellation fee if PH has been posted abroad at short notice as they are member of armed forces?
Waiving cancellation fees
7. Can customers remove a named driver online using the customer portal?
no they have to call
8. Would we issue a cover note for the month if vehicle model was not on focus?
9. What 3 things do 1st central need to consider when customer is looking for a quote?
underwriting policy
how much do we charge
any condition
10.Would we charge the customer for adding driving other cars?
If the customer turns 25 during the life of their policy we don’t automatically add driving other cars. This can be added mid-term based on eligibility criteria being met.
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