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ACTION TAKEN--
ISSUE--NOT CLEAR// VOICE ISSUES
ACTION- CX UNRESPONSIVE//
COMM-NA//CMN
ISSUE--NOT CLEAR// SYSTEM ISSUES
ACTION- NA //
COMM-NA//CMN
ISSUES-PRODUCT INFO//
ACTION-INFO SHARED// LINK SHARED
COMM-INFO SHARED
ISSUE--COD ID NOT AVAILABLE
ACTION- INFO SHARED
COMM-APOLOGY DONE//
Issue: cx want to know about the refund//refund initiated on-
Action: tat shared 7 working days (UPI offline refund )
comm: apology done//ask cx to wait//cx agree// cmn
Issue: cx want to know about the refund//refund initiated on-
Action: tat shared 7 working days (bank offline refund )
comm: apology done//ask cx to wait//cx agree// cmn
Issue: incomplete query
action: na
comm: cx drop the call
Issue: cx want to know about the refund//refund initiated on---
Action: upi online refund(online refund)
comm: apology done//ask cx to wait//cx agree// cmn
Issue: cx want to know about the order status
Action: info shared
communication: apology done//pd details shared within 24 hours// //cmn
Profile good
Issue: Status shows delivered but I didn’t receive it {PDWP}
Action - Info shared // Status marked Pending
Comm- Apology done // TAT shared 72 hrs for refund // cmn
Profile not good
Issue: Status shows delivered but I didn’t receive it {PDWP}
Action - Info shared // Status marked Pending with snapdeal
Comm- Apology done // TAT shared 72 hrs for update // cmn
Issue- Cx want to return the product // Received the defective product // Issue-
Action- Info shared // Macro shared
Comm- Refer cx to service center as the order is on brand warranty// cx agree // cmn
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