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We tried to calling you but couldn't reached you regarding your return request of ()
issue : query not clear
action : call not connected // disposition selected
comm : need to confirm cx exact issue
issue : query not clear
action : call connected no response from cx side//call back done cx not answer the call
comm : need to confirm cx exact issue
#language barrier
Action:call connected// Guide cx to raise the call back req on 9212692126
comm: need to confirm cx exact issue
#cx want to use the pd
action :info shared
comm: told cx his return req is close
#
Action Taken-call connected//case moved to nqa scm//RPI initiated//
comm:tat shared 48 hours for pickup// also guide to pack the parcel in original packing//mail marked
#cx received same size but it is not fitting
action:call conn//case moved to nqa scm//
comm:tat shared 24 hrs for update regarding the reverse pick up//also guide to pack the parcel in original packing//
*Suspicious about weight-
*Packaging tempered-
*Images or videos available-
*Discuss the matter w/ courier boy or mentioned any remarks-
{Profile-Good, Selling price <400 & hindi IC}
#COMPLETE ITEM MISSING
Actn-call connected // mail marked // Tagged rehana mam in SF below // stage -CRT Done // status- pending w SD
Comm-Tat shared 48hrs for update
@
Dear Mam,
Kindly approve the PD's amount {Hindi IC, Profile-Good & Selling price <400}
Suborder ID:
Case ID:
Regard's
Mayank
This is with reference to your concern regarding the order status of your item
As per the telephonic conversation, i have scheduled the return request, and our courier partner EKART_DSQC will pick up the product within the next 48 hrs.
Once the pick up is completed, you may track the return status of your order by clicking on below link: https://m.snapdeal.com/myorders
This is regarding the return for your item
I would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.
If you require any further assistance, please reply to this email and I would be glad to assist you further.
Thank you
Gracy
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