Notes

We tried calling you regarding the return status of your product: ; but couldn't reach you.
We tried calling you regarding the refund status of your product: ; but couldn't reach you.
We tried calling you regarding the order status of your product: ; but couldn't reach you.
We tried calling you regarding your concern with your recent order: ; but couldn't reach you.
This is with reference to your concern with your recent product:
This is with reference to the order status of your product:
This is with reference to the refund status of your product:
This is with reference to the return status of your product:
As per the telephonic conversation;

[email protected]
welcome2@2@

RMT@4321
[email protected]

[email protected]
RMT@4321

IASPL18804
RMT@4321




**********QUERY NOT CLEAR********

-----INCOMPLETE QUERY-----
Actn-call NC // mail marked // closed
Comm-NEED to ask exact issue regarding pd

We tried calling you regarding your concern with the recent product: ; however, we were unable to connect.

To assist you better, we would appreciate it if you could clarify the specific issue you are facing with the product. This will help us resolve your concern more efficiently.

Please feel free to reply to this email with any details or questions you may have. Alternatively, you can also coordinate with us at 92126 92126.

We appreciate your understanding, and we look forward to your response.

Thank You,
Team Snapdeal

-----INCOMPLETE QUERY-----
Actn-call NC // mail N/A // Non-Connect: Hold
Comm-NEED to ask exact issue regarding pd

#Query not clear
Actn-call conn {language barrier} // mail marked
Comm-NEED to ask exact issue regarding pd // guide cx to call on 92126 92126

#Query not clear
Actn-call conn [But as opening cx dropped the call] // mail marked
Comm-NEED to ask exact issue regarding pd

#Query not clear
Actn-call conn [But cx was unresponsive on call & hence, call ended as verbiage given] // mail marked
Comm-NEED to ask exact issue regarding pd

#Query not clear
Actn-call conn [But cx was unresponsive on call & drop the call] // mail marked
Comm-NEED to ask exact issue regarding pd

#Query not clear
Actn-call conn (Call dropped, call back done but NC) // mail marked
Comm-NEED to ask exact issue regarding pd

**********EMPTY PARCEL**********
✅
RPI Status-A & Price below 400
#Empty Parcel or Shipped Together
Actn-call conn // mail marked // stage-Approved for refund // status-Awaited refund confirmation
Comm-Tat shared 24 hours for refund initiation

*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-


We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference to the refund status of your product:

As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, your refund amount of ₹ will be initiated within the next 24 hours.

We appreciate your patience. Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank You,
Team Snapdeal

We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference to the refund status of your product:

As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, your refund amount of ₹ will be initiated within the next 24 hours. This refund will appear in your account within 3-4 days.

We appreciate your patience. Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank You,
Team Snapdeal

We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference regarding the refund status of your product:

As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Rest assured, the refund will be initiated on Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal credits account and can be used for your future purchases on Snapdeal.

We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank You,
Team Snapdeal

📱🖍️
{Price above 400 & RPI Status-A}
#Empty Parcel or Shipped Together
Actn-call conn // mail marked
Comm-Undertaking form requested along w/ req images via mail

*Weightage-
*Packaging tempered-
*Videos available-
*Discuss the matter w/ courier boy-



#
Actn-call conn // Pending with SD
Comm-TAT shared 24-48 hours; as DSPD not marked yet.

#
Actn- call conn // Pending with SD // Manual history check
Comm-TAT shared 24-48 hours; as RPI Status showing blank

#
Actn- call conn // Pending with SD // RPI Approved
Comm-TAT shared 24-48 hours; as RPI isn't initiated.

******************************************************************************************
Didnt get what i ordered
Actn-call conn // mail marked // Images Awaited // awaiting customer response
Comm-asked images of PD, SD packaging, invoice via mail

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

• Product Images
• Snapdeal Packaging
• Invoice Copy

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank You,
Mayank

Parts/Accessories Missing // intact packaging
Actn-call conn // RPU initiated
Comm-Tat shared 48 hours for pickup


FMCG
(RPI status-A OR Price below 400)
# smell or taste issue
ACTN-mail marked // call conn
COMM-asked images of label [where Mfg, expiry date & batch no. Visible]

(RPI status-A OR Price above 400)
# smell or taste issue
ACTN-mail marked // call conn
COMM-asked UT form along w/ images of label [where Mfg, expiry date & batch no. are visible] via mail

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

•2-3 clear images of the product label [where Mfg, expiry date & batch no. are visible]

Once received, our team will promptly verify the details and proceed with your request.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Mayank


RPI status-A OR Price <400)
# visible issue
ACTN-mail marked // call conn
COMM-pd's images req via mail


(RPI status-A OR Price above 400)
# visible issue
ACTN-mail marked // call conn
COMM-asked UT form along w/ pd's images via mail

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

•2-3 clear images of the product

Once received, our team will promptly verify the details and proceed with your request.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Mayank



#damaged item(Price <400)
ACTN-mail marked // call conn // Images Awaited //awaiting customer response
COMM-PD's images req via mail


#damaged item(Price above 400)
ACTN-mail marked // call conn // awaiting customer response
COMM-UT form req along w/ PD's images via mail




[Non-returnable]
#As per cx's remarks; Size issue
Actn-call NC // mail marked // awaiting customer response
Comm-pd's images w/ The size label/tag req & also asked whether pd used or not via mail

I tried calling you regarding the return status of your product: ; but couldn't reach you.

I apologize for the dissatisfaction with your recent purchase. To assist you further, i kindly request you to share clear images of the product, including:

•The size label/tag

Additionally, please confirm whether the product is unused or not. This information will help us process your request quickly and accurately.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Mayank


[Non-returnable]
#
ACTN-mail marked // call NC // awaiting customer response
COMM-asked whether pd used or not via mail

I tried calling you regarding the return status of your product: ; but couldn't reach you.

I apologize for the dissatisfaction with your recent purchase. To assist you further, kindly confirm whether the product is unused or not. This information will help us process your request quickly and accurately.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Mayank


#As per below remarks;
Actn-call NC // mail N/A // Non-connect: Hold
Comm-NEED to ask pd, SD packaging & invoice images via mail


*as cx unable to provide mail id; so asked him to share images at [email protected] w/ suborder id & guide 9212692126



(already escalated)

This is with reference to the return status of your product:

I tried calling you regarding the return status of your product: ; but couldn't reach you.

I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 24 hours.

Appreciate your patience and co-operation in this regard.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Mayank
___________________________________________

{PD's Status-UD Marked}

#RTO Marked - Product Delivered-Wants to Return
Actn-call conn // mail marked
Comm-asked images of PD, SD packaging, invoice via mail

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

• Product Image
• Snapdeal Packaging
• Invoice Copy

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank You,
Mayank


{PD's Status-UD Marked}
#RTO Marked - Product Delivered-Wants to Return
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 24-48 hours for update; as req details recieved on the same case.

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank


{PD's Status-UD Marked}
---Price <1000---

#
Actn-call conn // stage-rpi required (incomplete details) // status-pending
Comm-tat shared 24-48 for update; as req details received on the same case.

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank


{PD's Status-OFD}

#
Actn-call conn // mail marked // Non-conect : Hold
Comm-Tat shared 24 hours for delivered marked

I tried calling you regarding the order status of your product: ; but couldn't reach you.

This is with reference to the order status of your product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 24 hours for delivered marked.

Appreciate your patience and co-operation in this regard.

Thank you,
Mayank
_________________________________________________________________________


#cx want to retain the PD
Actn-call conn
Comm-status: closed; as per VOC

#cx want to retain the PD
Actn-call conn // status-Pending with SD // stage-NPR - Pickup Not Required
Comm-cx want to keep item

#cx told he didn't make any purchase from Snapdeal
ACTN-call connected
COMM-as cx per cx's consent, case-closed

----PDWP CASE (COD)----
Actn-call conn // mail marked (COD order delivered)
Comm-ask cx to place a fresh order

----PDWP CASE (COD)----
Actn-call NC // mail marked
Comm-NEED to ask cx to check w/ his known ones

----PDWP CASE (COD + RFV)----
Actn-call conn // mail marked // Pending with SD
Comm-Tat shared 24-48 hours for update

----PDWP CASE (COD + RFV)----
Actn-call NC // mail N/A // Pending with SD
Comm-NEED to share 24-48 hours for update



----PDWP CASE- CE (PREPAID)----
Actn-call conn // mail marked // status-Pending with SD
Comm-TAT shared 7 days for update
*OTP shared- yes/no


I tried calling you regarding the order status of your product: ; but couldn't reach you.

This is with reference to the order status of your product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 7 days.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank


-----PDWP CASE [PREPAID]-----
ACTN-mail marked
Comm-as per below remarks, informed that pd was already Delivered to customer

-----PDWP CASE [PREPAID]-----
ACTN-mail N/A // call NC
Comm-as per below remarks; NEED to inform that pd was already Delivered to customer

-----PDWP CASE-----
Actn-call conn // case- closed
Comm-as per the telephonic conversation; cx already received the delivery of the pd.

-----PDWP CASE [PREPAID]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-Tat shared 24 hours for refund in Refund voucher

-----PDWP CASE [PREPAID]-----
ACTN-call NC // mail N/A // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-NEED to share 24 hrs for refund in Refund voucher

We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference regarding the refund status of your product:

As per the telephonic conversation; we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Rest assured, the refund of ₹ has been initiated on DATE. The refund will be credited on Snapdeal Credits within 24 hours. The refund will be valid for 1 year as soon as it gets reflected on your Snapdeal credits account and can be used for your future purchases on Snapdeal.

We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank You,
Team Snapdeal


-----PDWP CASE [PREPAID]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-Tat shared 3-4 days for refund reflection

-----PDWP CASE [PREPAID]-----
ACTN-call NC // mail N/A // Prepaid Full Refund EOD filled w/ "Approval Attached" remarks
COMM-NEED to share 3-4 days for refund reflection

We tried calling you regarding your refund of your product: ; but couldn't reach you.

This with reference to the refund status of your recent product:

As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your account associated with UPI. This refund will appear in your account within 3-4 days.

Transaction amount: ₹
Refund Date:

Thank You,
Team Snapdeal


----PDWP CASE- CE (PREPAID)----
Actn-call NC // mail marked
Comm-NEED to confirm w/ cx that he received the item or not // if not, NEED to fill EOD "Prepaid Full Refund"

(Non-connected mail)
We tried calling you regarding your concern with your recent order: ; but couldn't reach you.

In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.

If you require any further assistance, we'd be glad to help you, you can get in touch with us at 9212692126.

Thank You,
Team Snapdeal


#PDWP [out of TAT]
Actn-call conn // mail marked ( COD order delivered)
Comm-CATP Denial shared

_______________________________

-------RPI STATUS : D-------

#RED IC;
Actn-mail marked // call conn
Comm-Denial shared for return

-------RPI STATUS : D-------
#
Actn-mail N/A // call NC
Comm-NEED to share denial for return

We tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; we understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

We are sorry that we will be unable to complete your return request.

Thank You,
Team Snapdeal


-------RPI STATUS : D-------

#Empty Parcel or Shipped Together
Actn-mail marked // call conn
Comm-Denial shared for refund

-------RPI STATUS : D-------
#Empty Parcel or Shipped Together
Actn-mail N/A // call NC
Comm-NEED to share denial for refund

We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference to the refund status of your product:

As per the telephonic conversation; We understand that you are not happy with your recent purchase with us. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

We are sorry that we will be unable to complete your refund request.

Thank You,
Team Snapdeal


#Return related
ACTN-mail marked
COMM-Denial shared on the basis of received images via mail

Dear Customer,

This is with reference to the return status of your product:

We understand that you are facing an issue with your product, and we truly regret the inconvenience caused. However, we have reviewed the images you provided, and unfortunately, they do not clearly show the issue described in your return request.

As per Snapdeal’s return policy, appropriate and relevant evidence is required to process a return. Since the submitted images do not meet this requirement, we regret to inform you that we are unable to approve your return request.

We appreciate your understanding and cooperation in this matter.

Please feel free to reply to this email with any details or questions you may have. Alternatively, you can also coordinate with us at 92126 92126.

Thank You,
Team Snapdeal


*CATP (GOT SAME ITEM AS PDP)

#cx got same pd as PDP {Non-returnable item}
Actn-call conn // mail marked
Comm-CATP Denial shared; as per VOC

#cx got same size pd, but fitting large it small
Actn-call connected // mail marked
Comm-CATP Denial shared for return as cx used the pd

# cx want to return the pd [ONLY REPLACEMENT PD]
ACTN-call conn // mail marked
COMM-CATP Denial shared as only replacement policy applicable.

We tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; we are unable to service your return request of your product. This item is not eligible for return as per our policy & we won't be able to proceed with your return request.

To know if return is applicable on an item, all you need is to go to its page and refer to the 'Item Details' section or read our Easy Returns Policy.

We regret any inconvenience this may cause.

Thank You,
Team Snapdeal


-------REFER TO SERVICE CENTRE-------
#
Actn-call conn // mail marked
Comm-refer cx to service centre as pd within brand warranty

Name:
Contact no:
Mail ID:

Name: Hitage
Contact no: 011-41088831 / 7303141406 / 7867831313
Mail ID: [email protected]

Name: Tecsox
Contact no: 8882115136
Mail ID: [email protected]

Name: Life Like
Contact no: 8199075100
Mail ID: [email protected]

************************************************
#NO Query w/ pd
Actn-call conn
Comm-cx per VOC; case-closed

----REFUND RELATED----
Actn-call conn
Comm-as per the telephonic conversation; cx already got the refunded amount.


----REFUND RELATED----
Actn-call connected
Comm-informed that refund amount already credited into Snapdeal Credits.


----REFUND RELATED----
Actn-call NC // mail N/A
Comm-NEED to inform cx that refund amount already credited into Snapdeal Credits.


----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed that refund amount already credited into Snapdeal Credits.

This is with reference to the refund status of your product:

We tried calling you regarding the refund of your product: ; but couldn't reach you.

We always want to serve our customers in the best possible manner. Hence the refund of ₹ has been sent on Snapdeal Credits. The refund will be valid for 1 year from DATE and can be used for your future purchases on Snapdeal.

If you have any other query or concern, feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal


-----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed cx that amount refunded to RFV & already used.

This is with reference to the refund status of your product:
We tried calling you regarding the refund status of your product: ; but couldn't reach you.

We always want to serve our customers in the best possible manner. Hence a refund amount for ₹ has been sent to you in Snapdeal credits on Snapdeal App and you have used the refunded amount on suborder [] from Snapdeal credits.

If you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal
***********************************************
----REFUND RELATED----
Actn-call conn // mail marked // status-Awaited refund confirmation
Comm-Tat shared 3-4 days for reflection

----REFUND RELATED----
Actn-call NC // mail N/A
Comm-NEED to share 3-4 days for refund reflection

I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:

As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 3-4 days.

Please refer to your upcoming bank/card statement to verify the refunded amount. In case you do not receive the refund within 3-4 days, please contact your bank's customer care to check the status of the refund.

We look forward to seeing you again soon.

Thank You,
Mayank

-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked
COMM-guided cx to fill details via link for refund


-----REFUND RELATED [CCA Marked]-----
ACTN-call conn
COMM-as cx facing error on link // guide to update details on App


-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked
COMM-asked error screenshot or screen recording via mail; as CX facing error on app for updating details

I tried calling you regarding your concern with your recent order: ; but couldn't reach you.

This is with reference to your concern with your recent product:

As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

Screenshot or Screen-recording of the error

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank you,
Mayank


We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference to the refund status of your product:

As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.

To facilitate the refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.

Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.

We look forward to your response

Thank You,
Team Snapdeal

I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:

As per telephonic conversation; your refund of ₹ is pending due to the unavailability of your UPI details.

To process your refund smoothly, please share your UPI details as follows:

UPI ID:

Please note that the refund will be issued once we receive and verify your UPI ID.

I look forward to your response.

Thank You,
Mayank

------REFUND RELATED {CCA Marked}------
Actn-call conn // mail marked // EOD filled
Comm-Tat shared 6 days for refund reflection

We tried calling you regarding your refund of your product: ; but couldn't reach you.

This with reference to the refund status of your recent product:

As per the telephonic conversation; we have received your bank account details and have successfully processed your refund to your account ending with []. This refund will appear in your account within 6 days.

Transaction amount: ₹
Refund Date:

Thank You,
Team Snapdeal

We tried calling you regarding your refund of your product: ; but couldn't reach you.

This with reference to the refund status of your recent product:

As per the telephonic conversation; we have received your UPI ID and have successfully processed your refund to your account associated with UPI ID. This refund will appear in your account within 6 days.

Transaction amount: ₹
Refund Date:

Thank You,
Team Snapdeal


------REFUND RELATED {CCA Marked}------
Actn-mail marked // EOD already filled // call conn
Comm-Tat shared 6 days for refund reflection

I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This with reference to the refund status of your recent product:

As per the telephonic conversation; i am glad to inform you that your refund of ₹ has been processed successfully on DATE to your account. The refund should reflect in your account within 6 days.

Please refer to your upcoming bank/card statement to verify the refunded amount. In case you do not receive the refund within 6 days, please contact your bank's customer care to check the status of the refund.

We look forward to seeing you again soon.

Thank You,
Mayank

-----REFUND RELATED [CCA Marked]-----
ACTN-call conn // mail marked // Prepaid Full Refund EOD filled w/ "CCA Marked" remarks
COMM-Tat shared 3-4 days for refund reflection

We tried calling you regarding your refund of your product: ; but couldn't reach you.

This with reference to the refund status of your recent product:

As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your account associated with UPI. This refund will appear in your account within 3-4 days.

Transaction amount: ₹
Refund Date:

Thank You,
Team Snapdeal

We tried calling you regarding your refund of your product: ; but couldn't reach you.

This with reference to the refund status of your recent product:

As per the telephonic conversation; we apologize for the unpleasant experience you recently had with us. Rest assured, we have successfully processed your refund to your credit/debit card. This refund will appear in your credit/debit card 💳 within 7-10 working days.

Transaction amount: ₹
Refund Date:

Thank You,
Team Snapdeal


-----REFUND RELATED-----
Actn-call conn // mail marked (delayed prepaid)
Comm-UTR no. sent // also ask to check acc statement once & coordinate w/ bank


-----REFUND RELATED-----
Actn-call NC // mail marked
Comm-UTR no. sent via mail


-----REFUND RELATED-----
Actn-call NC // mail N/A // RRN sms sent
Comm-UTR no. sent via sms // NEED to ask to check acc statement once & coordinate w/ bank

We tried calling you regarding your refund status of the recent product: ; however, we were unable to connect.

This is with the reference regarding the refund status of your recent product:

As per the telephonic conversation; Refund of your item has already been processed in your account on refunddate and here is the reference no. [] for the same.

In case the amount is still not credited, we recommend reaching out to your bank for assistance, as they may be able to provide additional information regarding the transaction.

Thank You,
Team Snapdeal


----REFUND RELATED----
Actn-call conn // mail shared
Comm- asked bank statement in PDF format from CCA till date via mail

I tried calling you regarding the refund status of your recent product: ; but couldn't reach you.

This is with reference regarding the refund status of your recent product:

As per the telephonic conversation; I am sorry to note that you have still not received your refund which was processed on DATE from our end against UTR/ARN []. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement in PDF format from [] till today.

I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.

I look forward to hearing from you soon.

Thank You,
Mayank


----REFUND RELATED (PREPAID)----
Actn-call conn // mail marked
Comm-asked bank statement in PDF format from purchasedate till date via mail

NEED to ask bank statement in PDF format from purchase date till date via mail


*As getting bank statement & validated*

-----REFUND RELATED-----
Actn-call conn // mail shared // status-Pending with SD
Comm-tat shared 2 working days for update

[Bank statement:-]
________________________________________________


-----REFUND RELATED----- [UTR Awaited]
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 48 hours for update

-----REFUND RELATED----- [UTR Awaited]
Actn-call NC // mail N/A // status-Pending with SD
Comm-NEED to share 48 hrs for update

I tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference to the refund status of your product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank


*If refund visible in bank statement*

----REFUND RELATED----
Actn-call conn
Comm-informed cx that amount already showing on Date

[Bank statement:-]

----REFUND RELATED----
Actn-call NC // mail marked
Comm-informed cx that refund amount already showing on Date

[Bank statement:-]

(In case UTR present)
We tried calling you regarding the refund of your product: but couldn't reach you.

We would like to inform you that the refund of your item has already been processed in your account on DATE with the reference number [].

As per your bank statement, the amount of ₹ is already credited in your account on DATE. You can check with the date and the aforementioned reference number.

If you have any other query or concern, feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal

(In case UTR not present)
We tried calling you regarding the refund of your product: but couldn't reach you.

We would like to inform you that the refund of your item has already been processed in your account on DATE.

As per your bank statement; the amount of ₹ is already credited in your account on DATE. You can check with the date.

If you have any other query or concern, feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal


*PUC Marked but CCA not* (even after 24hrs of puc)

@
Dear Mam,

Kindly look into this case; as PUC already marked on DATE, but CCA not marked yet. So, kindly approve the refund.

Regard's
Mayank

-----REFUND RELATED-----
[PUC marked but CCA not]
Actn-call connected // mail marked // status-Pending with SD
Comm-Tat shared 48hrs for update

Dear Sir,

Kindly approve the refund of amount ₹ with CLD with 0.

Regard's
Mayank

-----REFUND RELATED-----
ACTN-call connected // mail marked
COMM-Tat shared 48 hrs for update


-----REFUND RELATED-----
ACTN-call conn // mail marked
COMM-asked bank account details via mail // NEED to fill EOD w/ "CLD with 0 (Approval attached)" remarks

-----REFUND RELATED-----
ACTN-call conn // mail marked // EOD filled w/ "CLD with 0 (Approval attached)" remarks
COMM-Tat shared 6 days for refund reflection

@
Dear Sir,

Kindly approve the pending partial amount of ₹ [out of total amount ₹]

Regard's
Mayank
-----REFUND RELATED----- [pending partial amount of ₹ ]
ACTN-call conn // mail marked
COMM-Tat shared 48 hrs for update

-----REFUND RELATED----- [pending partial amount of ₹ ]
Actn-call conn // mail marked // Partial NEFT EOD filled w/ "Approval Attached" remarks
Comm- Tat shared 6 days for refund reflection


----REFUND RELATED---- (CIP Marked)
Actn-call conn // mail marked (CIP stuck refund delayed) // awaited refund confirmation
Comm-Tat shared 48 hours for refund initiation

*CIP* (PREPAID) Tat breached*

----REFUND RELATED---- (CIP Marked)
Actn-call conn // mail marked (CIP stuck refund delayed) // Pending with SD
Comm-Tat shared 8 days for refund initiation

CIP in delivered secenario- from CCA DATE
CIP in cancelled scenario - from CLD in dispatch history


*NEFT WENT ON HOLD (COD)* within TAT

----REFUND RELATED---- ( NEFT went on hold)
Actn-call conn // mail marked // status- closed
Comm-Tat shared 5 days for update


*NEFT WENT ON HOLD (COD)* TAT breached

----REFUND RELATED---- ( NEFT went on hold) // TAT Breached
Actn-call conn // mail marked // status- Pending with SD
Comm-Tat shared 48 hours for update


-----REFUND RELATED [RTOed PD]-----
ACTN-call conn // EOD filled w/ "RTI Marked" remarks // mail marked
COMM-Tat shared 6 days for reflection

-----REFUND RELATED [CLD PD]-----
ACTN-call conn // EOD filled w/ ''CLD Marked" remarks // mail marked
COMM-Tat shared 6 days for reflection


------COURIER BOY EXTRA CHARGE------
#(AMOUNT paid via UPI)
Actn-call conn // mail marked
Comm-asked Screenshot of the payment done via mail

I tried calling you regarding your concern with your recent order: ; but couldn't reach you.

This is with reference to your concern with your recent product:

As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the concern, please provide the following details promptly:

Full screenshot of the payment done [where the transaction ID is clearly visible]

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank you,
Mayank

#(Amount paid via cash)
Actn-call connected
Comm-ask to coordinate w/ delivery executive // if cx have any receipt or any other proof of payment guide him to reach out us later.

# cx paid ₹ to courier agent via UPI; instead of payable amount ₹ // Extra Amount- ₹
Actn-call conn // mail marked //status-Pending with SD
Comm- Tat shared 24-48 hours for update
[SS of payment:-]

I tried calling you regarding your concern with your recent order: ; but couldn't reach you.

This is with reference to your concern with your recent product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank

# cx paid ₹ to courier agent via UPI; instead of payable amount ₹ // Extra Amount- ₹
Actn-call conn // mail marked // Partial Refund-NEFT EOD filled w/ "Approval Attached" remarks
Comm-Tat shared 6 days for reflection

**PRICE PROTECTION****

#Difference b/w the amount paid & MRP // cx paid ₹500 as MRP ₹400 mentioned on pd
Actn-call connected // mail marked
Comm-ask cx to share pd image {Product Images in PDF or JPG format from where MRP is mentioned}


_____PRICE PROTECTION_____
Actn-call conn // mail marked // Partial NEFT EOD filled w/ "Approval Attached" remarks
Comm- Tat shared 6 days for refund reflection

------VENDOR-SELF RELATED------
ACTN-call conn. // Mail marked.
COMM-Tat shared 24-48 hours for update; as cx didn't receive his pd yet.

*cx mail id:-

------VENDOR-SELF RELATED------
ACTN-call conn
COMM-asked cx to check his junk/spam section of his req mail id // guided to coordinate w/ service centre

------VENDOR-SELF RELATED------
ACTN-call conn
COMM-as per below remarks; informed that shipment sent on mail id [] from [email protected]


I tried calling you regarding your concern with your recent order: ; but couldn't reach you.

This is with reference to your concern with your recent product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 24-48 hours.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank

--------INVOICE RELATED--------
ACTN: call conn // mail sent
COMM: invoice sent via mail

--------INVOICE RELATED--------
ACTN: call conn
COMM: Denial shared for invoice; as pd hasn't delivered marked yet.

--------INVOICE RELATED--------
ACTN: call conn
COMM: Denial shared for invoice ; as invoice isn't avail at invoice panel.

--------INVOICE RELATED--------
ACTN: call NC // mail marked
COMM: Denial shared for invoice ; as invoice isn't avail at invoice panel.

We tried calling you regarding your concern with your recent order: ; but couldn't reach you.

We regret to inform you that we are unable to provide the invoice copy. As, Snapdeal doesn't keep the records of 10 years old invoices.

Please feel free to reply to this email with any details or questions you may have. Alternatively, you can also coordinate with us at 92126 92126.

Thank You,
Team Snapdeal



-----Within SLA Before Dispatch-----
Actn-call conn // mail marked ( shipping query)
Comm-Info shared regarding order details


-----Within SLA After Dispatch-----
Actn-call conn // mail marked (shipping current location) // AWB no. shared
Comm-Info shared regarding order details


-----Specific Delivery Request [DATE,]-----
Actn-call conn // mail marked (urgent delivery within SLA)
Comm-info shared

-----Item Stuck at one location-----
Actn-call conn // mail marked (product stuck courier apology)
Comm-Tat shared 24-48 hours for update

-----Outside SLA Before Dispatch (Delay in Dispatch)-----
Actn-call conn // mail marked (shipping escalation) // Pending // critical escalation
Comm-Tat shared ASAP for dispatch

We tried calling you regarding the order status of your product: ; but couldn't reach you.

This with reference regarding the order status of your recent product:

As per our telephonic conversation; Sorry! Your item will be dispatched with a delay. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.

Once it's dispatched, we will send you an email and SMS with tracking details. It will reach you on or before 31,Dec 2025. We apologize for the inconvenience caused.

Please feel free to reply to this email if you have any other queries. Alternatively, you can coordinate with us at 9212692126

Thank You,
Team Snapdeal


-----Outside SLA (Delay in Delivery)-----
Actn-call conn // mail marked (shipping escalation) // Pending // critical escalation
Comm-Tat shared ASAP for delivery

We tried calling you regarding the order status of your product: ; but couldn't reach you.

This with reference regarding the order status of your recent product:

As per our telephonic conversation; Sorry! Your item will be delivered with a delay. We understand the importance of timely delivery and our team has prioritized the delivery of your item at the earliest.

Once it's out for delivery, we will send you an email and SMS with delivery partner details. It will reach you as soon as possible. We apologize for the inconvenience caused.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank You,
Team Snapdeal


-----First Time OFD-----
Actn-call conn // mail marked // AWB SMS sent
comm-ask cx to wait till 9 PM // Courier partner name shared

We tried calling you regarding the order status of your product: ; but couldn't reach you.

This is with reference to the order status of your product:

As per the telephonic conversation; We’re excited to inform you that your order is on the way and will reach you before 9 PM today.

Here are the delivery partner details for your reference:

Delivery Partner Name: EMART
Delivery Executive Name: RAMESH
Delivery Executive Contact Number: 8054954104

To track the live status of your order, please click on the link below: https://m.snapdeal.com/myorders

We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Warm regards,
Team Snapdeal


-----UD MARKED-----
Actn-call conn // mail marked // FNDR filled // Pending // critical escalation
Comm-Tat shared 24 hours for re-attempt for delivery

-----UD MARKED-----
Actn-call NC // mail N/A // FNDR filled
Comm-NEED to share 24 hrs for re-attempt for delivery

This is with reference to the order status of your product:

I tried calling you regarding the order status of your product: ; but couldn't reach you.

I am sorry that our courier partner was unable to deliver your order due to unavoidable issues, and I sincerely apologize for the disappointment caused to you. 

Please do not worry; I have checked and found that the package is at your local courier hub. I have escalated this to our courier partner and asked them to deliver your package on an urgent basis. They would re-attempt the delivery to you within a maximum of 24 hours

I have also shared the instruction with the courier agent to call you before delivering the product so that there is no further delay.

Below are the dispatch details to help you track your order:
Courier Name: Delhivery
Tracking Number: 7269490062940
Courier Website: https://www.delhivery.com/track/package/7269490062940

I am always committed to serving you in every possible way, but some exceptions are beyond our control. If there is anything further that you would require me to do, I would be more than glad to assist.

Once again, I thank you for allowing me to address your concerns. I truly value you as our customer and look forward to seeing you again.

Thank You,
Mayank
 

-----ODA-----
#cx want to know about pd's delivery {ODA Marked}
Actn-call connected // mail marked // marked case origin critical escalation
Comm-Tat shared 24-48 hrs update // courier partner name shared on call

-----OFD After UD-----
Actn-call conn // mail marked // AWB no. shared
Comm-ask cx to wait till 9 PM

# RTOed Complaint
Actn-call connected // mail marked (RTO_COD)
Comm-shared UD reason// req cx to place a fresh order



-----Cancellation-----

#cx wants to cancel the order // Reason-
Actn-call conn // mail marked (prepaid order cancellation requested) // Pending with SD
Comm-infomed cx that order cancelled

#cx want to cancel the order // Reason-
Actn-call conn // mail marked {post shipment cancellation requested STD} // Pending with SD
Comm-guided cx for door-step refusal

-----Why was my order cancelled-----

#cx wants to know why order cancelled
Actn-call connected // mail marked (order cancelled issue wrong price upload non-serviceable)
Comm-shared the cancellation reason // ask cx to place a new order


-----ADDRESS CHANGE----- {Before PRNT}
Actn-call conn // mail marked (address change)
Comm-infomed cx that address got changed

#cx want to change his delivery address {After PRNT}
Actn-call conn // mail marked
Comm-informed cx that we unable to change address // req to place a fresh order or coordinate w courier executive


-----Failed Transactions-----

-----Payment deducted, order not confirmed----- {Within TAT}
Actn-call conn // mail marked (payment deducted order not confirmed)
Comm-Tat shared 72 hours for auto-reverse


-----Payment deducted, order not confirmed----- [TAT Breached]
Actn-call conn // mail marked
Comm-asked bank statement in PDF format from paymentdate till date

I tried calling you regarding the refund status of your recent product: ; but couldn't reach you.

This is with reference regarding the refund status of your recent product:

As per the telephonic conversation; I am sorry to note that you have still not received your refund. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement in PDF format from [] till today.

I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.

I look forward to hearing from you soon.

Thank You,
Mayank


-----PAYMENT DEDUCTED BUT ORDER NOT CONFIRMED----- [TAT Breached]
Actn-call conn // mail marked // status-Pending with SD
Comm-Tat shared 2 working days for update

[Bank statement:-]


-----Manual Case-----
Actn-call conn // mail marked // Pending with SD
Comm-Tat shared 48 hrs for update

-----Pick up Reschedule-----
Actn-call conn // mail marked // Pending with SD // NPR
Comm-Tat shared 2-3 days for pd's pickup

-----Pick up Reschedule-----
Actn-call NC // mail marked // Pending with SD // NPR
Comm-Tat shared 2-3 days for pickup

We tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; we understand that you are not satisfied with your recent purchase and regret that you need to return your order. There has been a delay in picking up the product. However, We have rescheduled the return request, and our courier partner {} will pick up the product within 2-3 days.

We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.

If you require any further assistance, please reply to this email and we would be glad to help you.

Thank You,
Team Snapdeal


-----3 times pickup failed {Rajasthan case)----
Action-call conn // mail marked
Comm-asked UT form & Adhaar ID via mail

-----Rajasthan Final Closure-----
ACTN-call conn // mail marked
COMM-Denial shared for pickup; as 3 times pickup failed after getting UT form & Adhaar ID

-----Out for pickup [DSPD]-----
Actn-call conn // mail marked
Comm-ask cx to wait till 6 pm

-----Out for pickup [DSPD]-----
Actn-call NC // mail marked
Comm-ask cx to wait till 6 pm via mail

We tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

As per the telephonic conversation; We understand that you would like to return your order. Our pick up partner will be connecting with you for pickup of your product & will try to complete the same by 6 pm.

Here are the pick up partner details for your reference:

Courier Partner Name:
Courier Boy Name:
Courier Contact Number:

We would like to confirm that once your product will be picked up, the refund/replacement will be initiated within 24 hours and you will receive a notification about it.

You can track the return order status by clicking on below link:https://m.snapdeal.com/myorders

We appreciate you for your patience, and please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Team Snapdeal


------APUC case------
Actn-call conn // mail marked
Comm-Tat shared 72 hrs for update
Pickup date:-

-----APUC (RAJASTHAN)-----
Actn-call conn // mail marked
Comm-ask cx to coordinate w pickup executive


-----MULTIPLE SUBORDER CASE-----
# this pd is already pickup with suborder {}
Actn-call conn // mail marked // status-Pending with SD // Multiple Suborders Picked
Comm-Tat shared 48 hrs for update
Tracking no->
Pickup partner->


-----MULTIPLE SUBORDER CASE-----
Actn-call conn // mail marked // awaiting customer response
Comm-asked bank account details via mail // NEED to EOD filled w/ "Approval Attached"

We tried calling you regarding the refund status of your product: ; but couldn't reach you.

This is with reference to the refund status of your product:

As per telephonic conversation; we are unable to process your refund of ₹ as your bank account details are currently unavailable.

To facilitate the refund process, please share either a cancelled cheque or a scanned copy of your passbook showing the account holder’s name, IFSC code, and account number.

Kindly note that the refund will be initiated once we receive and verify your NEFT bank details.

We look forward to your response

Thank You,
Team Snapdeal
I tried calling you regarding the refund status of your product: ; but couldn't reach you.
This is with reference to the refund status of your product:

As per telephonic conversation; your refund of ₹ is pending due to the unavailability of your UPI details.

To process your refund smoothly, please share your UPI details as follows:

UPI ID:

Please note that the refund will be issued once we receive and verify your UPI ID.

I look forward to your response.

Thank You,
Mayank


-----MULTIPLE SUBORDER CASE-----
Actn-call NC // mail marked
Comm-NEED to confirm UPI ID was received from a non-registered mail ID // also need to fill EOD w/ "Approval Attached" remarks

This is with reference to the refund status of your product:

We tried calling you regarding the refund of your product: ; but couldn't reach you.

We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.

If you require any further assistance, feel free to reply; we'd be glad to help you.

Thank You,
Team Snapdeal

We tried calling you regarding the refund of your product: ; but couldn't reach you.

We would like to inform you that we are unable to process your refund as your UPI ID was received from a non-registered mail ID. For UPI ID verification of yours, please contact us at 9212692126.

If you require any further assistance, feel free to reply; we'd be glad to help you.

Thank You,
Team Snapdeal

-----MULTIPLE SUBORDER CASE-----
ACTN-call conn // mail marked // EOD filled w/ "Approval Attached"
COMM-Tat shared 6 days for refund reflection

-----MULTIPLE SUBORDER CASE-----
Actn-call conn
Comm-Denial shared to cx; as per below remarks

-----MULTIPLE SUBORDER CASE-----
Actn-call NC // mail marked
Comm-NEED to share Denial to cx; as per below remarks

-----DTSS----
# {RETURNABLE PD}
Actn-call connected // DTSS guided
Comm-guided cx to raise return req from his side


-----DTSS----
# (OFD Marked)
Actn-call connected // Dtss tutorial sms sent
Comm-Tat shared 24 hrs for delivered marked

# cx facing error while raising return req
ACTN-call conn // mail marked
COMM-asked ss of the error & also guided for troubleshoot


I tried calling you regarding your concern with your recent order: ; but couldn't reach you.

This is with reference to your concern with your recent product:

As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

Screenshot of the error

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank you,
Mayank

#RFV balance isn't visible // cx didn't deleted his Snapdeal account
Actn-call conn // mail marked
Comm-Tat shared 48 hours for update

I tried calling you regarding your concern with your recent order: ; but couldn't reach you.

This is with reference to your concern with your recent product:

As per the telephonic conversation; i am really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. I would request you to please wait for 48 hours.

Appreciate your patience and co-operation in this regard.

Thank You,
Mayank


*********IMAGES REQUESTED GENERAL*********

I tried calling you regarding the return status of your product: ; but couldn't reach you.

This is with reference to the return status of your product:

I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

2-3 clear images of the item taken from different angles

Once received, our team will promptly verify the details and proceed with your request.

Along with that, i would request you to wait till 24 hours for update regarding pickup.

Please feel free to reply to this email if you have any other queries. Alternatively, you can get in touch with us at 9212692126.

Thank you,
Mayank


This is with reference to your return with your recent product:

As per the telephonic conversation; i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

Video of the parcel unboxing

Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank you,
Mayank

#
Actn-call conn // mail marked // RPU initiated // Pending - Awaiting Pickup
Comm-Tat shared 48 hours for PD's pickup


We tried calling you regarding the return status of your product: ; but couldn't reach you.

We understand that you are not satisfied with your recent purchase and regret that you need to return your order. However, We have scheduled the return request, and our courier partner {} will pick up the product within the next 48 hours.

We would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.

If you require any further assistance, please reply to this email and we would be glad to help you.

Thank You,
Team Snapdeal

-----PROMO CODE RELATED-----
actn-call conn // mail marked
comm-promo code () sent via mail

We tried calling you regarding your concern with your recent order: ; however we were unable to connect.

This is with reference regarding your concern with your recent order:

As per the telephonic conversation; we request you to kindly use promo code which is mentioned below. You can use this promo code for the future purchase with Snapdeal & it's valid till 1 year

Promo Code :-


Please feel free to reply to this email with any details or questions you may have. Alternatively, you can also coordinate with us at 92126 92126.


Thank You,
Team Snapdeal





-----EMPTY PARCEL QUESTION-------

*Did the parcel feel lighter than usual when you received it?

*Did you notice any visible signs of damage on the package when you received it, such as dents, tears, or tampered seals?

*Do you have any images or videos of the parcel when you opened it?

*Along with that, Did you discuss the matter of receiving an empty parcel with the courier agent at the time of delivery?

#IF PACKAGING TEMPERED

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you to refuse delivery.

(Post 30 Days)

#
ACTN- call conn
COMM-senior call transfer done

Update Link sheet:
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=1012564698

Brand list sheet:
https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit#gid=997653441

SF link
https://snapdealcx.my.site.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

Tat sheet LINK
https://docs.google.com/spreadsheets/d/1qu11RUsFjBPgFysRZRzPcXGWy88j9-CruFbs76kAUts/edit?gid=1154470807#gid=1154470



https://cloudagent.ozonetel.com/reports/call-details

[email protected]


------------------------------------------------------------------------------------------------------------------
We tried calling you; however, we were unable to connect.

I tried calling you; however, we were unable to connect.

This is with reference to your email dated DATE regarding the return status of your recent product:

This is with reference to your email dated DATE regarding the refund status of your recent product:

This is with reference to your email dated DATE regarding your concern with your recent product:

{Working on Mail}
-----Account deletion-----
Actn-call conn // mail marked
Comm-guided steps of account deletion via mail

This is with reference to your email dated DATE regarding your concern.

We tried calling you; however we were unable to connect. As per your request regarding account deletion, please follow the steps outlined below:

**For Android**
1. Go to your Profile.
2. Click on "Account Settings."
3. Select "Delete Account."

**For IOS**
1. Go to your Profile.
2. Click on "Edit."
3. Select "Delete Account."

By following these steps, you can successfully delete your Snapdeal account. If you have any further questions or concerns, please feel free to reply to this message or contact us at 9212692126. We’d be glad to assist you.

Thank you,
Team Snapdeal

------------------------------------------------------------------------------------------------------------------
{Working on Mail}
-----Query not clear----
Actn-mail marked
Comm-NEED to ask the exact issue

This is with reference to your email dated DATE regarding your concern.

We would appreciate it if you can elaborate your inquiry and provide more specific information, so that we can assist you further.

In order to quickly help you, please reply to this email with the following details:-

- Registered Email ID or Registered Mobile Number
- Order Number / Suborder Number
- Item name for any query related to product information

If you require any additional information or assistance, please feel free to contact us through the Help Center. We will be more than happy to help you.

Get your order related information in the 'My Order' section on our Snapdeal App/ Website.

Thank you for your patience and understanding. We look forward to hearing from you soon.

Thank You,
Team Snapdeal



------------------------------------------------------------------------------------------------------------------

Dtss:

As per telephonic conversation, we regret that you are not satisfied with the product and wish to return it. So request you to kindly raise return/replacement request from your side through Snapdeal app. Once the return request will be raised our team will revert back to you. I request you to kindly wait for 24 hours as status is shipped once it will marked delivered you can raise return/replacement request from your side.

If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.

Thankyou,
Team Snapdeal

***********************************************************************************************************************************************************************
(DTSS for Another Account)


You are inquiring about the status of your other account, but due to privacy concerns, we cannot provide details about it. Please submit a call request from your registered mobile number at 9212692126.

Thank You
Team Snapdeal


issue : Query not clear
action : call not connected // mail marked
comm : cx want details about another account so ask cx to call on 9212692126 through Registered mobile number


***********************************************************************************************************************************************************************

(Language Barrier)


Due to a language barrier, I am unable to understand your concern. Please call 9212692126 and select your preferred language.

Thank You
Team Snapdeal

***********************************************************************************************************************************************************************
(No Query)

This is with reference to your email dated DATE.

Following our phone conversation, you have no queries about Snapdeal, so we are closing your complaint from our end.

Thank you,
Team Snapdeal





As per your request on account deletion, I would like to inform you that you had placed an order and during this, you can't delete your account. So request you, if you want to delete your account wait till the date when the product will be delivered to you.

If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.

Thank you,
Team Snapdeal

***********************************************************************************************************************************************************************
(Delivery related)


As per telephonic conversation, you order's status is Shipped and it will be delivered to you by (2024). Once status will be Out for delivery you will get notification in your registered mobile number via SMS and whatsapp.

If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.

Thankyou,
Team Snapdeal

***********************************************************************************************************************************************************************
{Working on Mail}

-----Refund related-----
Actn: call conn // mail marked
Comm: as per the tel conversation; cx got the refund amount.

This is in reference to the email dated regarding concern with the refund status of your product:

As per the telephonic conversation; we strive to serve our customers in the best possible way. We have processed a refund of ₹ to your bank account on DATE. We are glad to hear that you have received your refund.

If you have any other questions or concerns, please feel free to reply to this message. You can also reach us at 9212692126; we’d be happy to assist you.

Thank you,
Team Snapdeal
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(No Brand Packaging)


As per telephonic conversation, as you told that you do not have brand packaging with you. Sorry for the inconvenience caused to you but we are unable to process your return/replacement request as without brand packaging product cannot be picked up, hence we're closing your return request.

If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.

Thankyou,
Team Snapdeal


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(Account delete or not)


As per your concern you are unable to check your refund amount Rs.291.00 in Snapdeal credit. However we're also unable to check it from our side. Did you delete your Snapdeal account in the meantime? Kindly reply to this mail or you can contact us on 9212692126, we'd be glad to help you.

Thankyou,
Team Snapdeal


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{Working on Mail}

-----cx want to retain the item-----
Actn-call conn // mail marked
Comm-as cx wanna keep the item; case- closed

This is in reference to the email dated regarding the return status of your product:

As per the telephonic conversation; you have decided to keep the product you marked for return. Therefore, we are closing your return request as per your wishes.

If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.

Thankyou,
Team Snapdeal

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(E-mail Updation)


As per our telephonic conversation, as per your concern that you want to update your e-mail ID. Sorry for the inconvenience, but we're unable to update your e-mail ID. I request, that if you want to update your e-mail so you can create a new Snapdeal account and update your details.

If you have any other query or concern feel free to reply. Please contact us at 9212692126, we'd be glad to help you.

Thank you,
Team Snapdeal

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(Pickup address updation)


As per your concern that you want to change your pickup address but unable to change it from your end. Sorry for the inconvenience, we would like to inform you that if you are unable to change your pickup address so once you will raise return request and pickup will initiate you can coordinate with us and share your current pickup address. You can contact us on 9212692126 or you can also contact us through e-mail ([email protected]).

If you have any other query or concern feel free to reply, we'd be glad to help you.

Thankyou,
Team Snapdeal

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(Sell on Snapdeal)


Regarding your interest in becoming a partner or selling on Snapdeal, please visit the 'Sell on Snapdeal' option in the Snapdeal app.

Thankyou,
Team Snapdeal


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(COD payment mode not available)


As per telephonic conversation, as per your concern that you are unable to place order in Prepaid payment mode and COD payment mode is not available. We understand that you are not happy with this. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

We are sorry that we will be unable to complete your request, request you to try to place an order after sometime.

Thank You,
Team Snapdeal

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(UPI mode not available)


As per telephonic conversation, as per your concern you are unable to select the UPI payment mode when placing an order. Sorry for the inconvenience, but UPI mode is not available on some products. You can choose another payment mode while placing an order.

Thank you,
Team Snapdeal


(Product is picked up with out RPI)

This is with reference email dated DATE regarding the return status of your product ().

We tried calling you; but we were unable to connect. As per your concern which you mentioned in the mail that we received, your product has already been picked up and the refund amount is pending. Request you to kindly provide the order/suborder ID with which the product was picked up.

You can contact us on 92126-92126 or you can reply via this mail. Once we receive the required information our team will revert back to you

Thank you,
Team Snapdeal