Notes

HMD
If there is anything that I need to work on then I would love to hear that from you so that I can get better.

I will send you an e-mail regarding my my personal service that I have provided to you. If you feel that I was helpful then we would love to hear your feedback.

I will send you a follow up email with a small survey at the bottom of the email and if you think that I've resolved your issue then kindly provide your valuable feedback as it will help us in improving our services.

If you feel that I was helpful to you then please do let us know with that quick survey. That would be highly appreciated :)
You will receive the e-mail from my end as soon as you click on "End Chat" and complete the quick survey regarding my personal service on how I was helpful to you.



If you feel that I was helpful then please click "End Chat" and there would be a quick survey regarding my service. We would love to hear your feedback.

Have a lovely day ahead.
Take care
Cheers!

We would love to hear your feedback regarding my personal service that I have just provided to you.
You can let us know your feedback regarding my service via e-mail by completing the quick survey mentioned at the bottom of the e-mail.

Follow-up
My name is Mathew from Amazon.co.uk. This is the follow-up e-mail of our chat which we had earlier.
Also, in addition to that what I can do for you is that I will keep this as a follow-up and will update you from time to time.
So you would not need to contact us again and again. Infact I will personally get in touch with you with the updates.
If the package is not with you by May 24th then I will send you a replacement./refund.

FBA resolution

In this case I would have gone ahead and issued you a replacement with the expedited shipping method but as you can see that this item is being sold by a seller which is why our system is unable to create a replacement. However, what I can do for you is that I can go ahead and issue you a refund on this item. Would that be fine ?

If the items are not with you by tomorrow then I will go ahead and issue you a replacement for the items which are sold by Amazon and a refund for the seller items as the system will not allow us to create a refund for the seller items.

I have processed a refund for you. This refund will be reflected on your bank statement in 5-7 business days.

Replacement :-

In this case would you like me to send you a replacement with the fastest shipping method ?

I have created a replacement for you. This is the

Prime:-
I can go ahead and cancel your Prime membership and issue you a full refund.

Payment:-
May I know the last 4 digits of the payment card along with the expiry date so that I can proceed further.

I have checked and I see that the charge has been declined. However, the bank wouldn't let us know the reason on why the charge was declined so to know the reasons you would need to contact the bank and find out if everything is fine with your card and then re-check with the card details once these are rectified then the payment will go through

Would you like me to change the payment card for you or retry the same card if the card is perfectly fine ?


Please do not worry, I will look into this for you.

RMA:-
Would you like me to create a return label for you ?

I will go ahead and create a return label for you so that you can return this item back to us and as soon as we scan this item we will issue you a refund.

I have created a return label for you and you will receive the complete details about this via e-mail as soon as you click on "End Chat" and by the time you complete the quick survey regarding my personal service that I have just provided you will receive the e-mail from my end.

A-Z guarantee claim:-

In this case shall I go ahead and file a claim against the seller so that our buyer guarantee team will internally investigate on this and get in touch with the seller?


I love assisting customers and if there is any issue I make sure that it is resolved at the earliest and provide the fastest and best resolutions.

In this case would you like me to send you a replacement ?

026-2346965-0065945

Cancel:-

I have checked and I see that the order has entered the advance shipping process which is why it is too late to cancel the order.



Promo:-

So the next time when you place an order which is sold and fulfilled by Amazon this promo would act like a discount.



Order No: 205-0880353-3840350

[email protected] Receipt who contacted saying that it was a gift and the item is faulty and wants a refund to the gc

Contact ID:- A398093LBFLE3A



[email protected]



+86 2138965599