Notes

MLB
Mission / handle inquiries in a professional and dignified manner, cx
Vision / deliver exceptional customer service, exceeding fan-s expectations, our goals and leave every interaction, he has to feel listened
3 types of channels> calls, emails and chat. Up to 3 chats
Description / 9 innings between 2 teams. Each inning is divided into halves. Top half is when the visiting team bats. The bottom half is when the one team bats. Each team gets 3 outs each half inning. There's a total of 27 outs for each GAME.
Began around the xix century by Abner Doubleday in Cooperstown New York. First official game took place on june 9th 1846 between NY mutuals and Knickerbockers. Took place in Hoboken, New Jersey at Elysian Fields. First professional baseball team was established in Cincinnati Red Stockings in 1869.
MLB us divided into 2 leagues> National and American. *both came to an agreement in 1903 making the oldest pro sports league in the worlds
National League / feb 2nd 1876, 3 divisions and 15 teams all in the US
American League / jan 28th 1901, 3 divisions and 15 teams. 14 in US 1 in CA
15 teams in each league > 3 divisions
East - Central - West / each with 5 teams
N. L. East> Philadelphia Phillies, New York Mets, Atlanta Braves, Washington Nationals, Miami Marlins
N. L. Central> Cincinnati Reds, Milwaukee Brewers, St. Louis Cardinals, Chicago Cubs, Pittsburgh Pirates
N.L. West> San Francisco Giants, Los Angeles Dodgers, San Diego Padres, Colorado Rockies, Arizona Diamondbacks
A.L East> New York Yankees, Baltimore Orioles, Boston Red Sox, Tampa Bay Rays, Toronto Blue Jays
A.L. Central> Cleveland Guardians, Detroit Tigers, Kansas City Royals, Minnesota Twins, Chicago White Sox
A. L. West> Houston Astros, Seattle Mariners, Los Angeles Angels, Texas Rangers, Oakland Athletics

Name- Milwaukee Brewers [the Brew Crew, The Beermakers, Los Cerveceros]
Division- NL Central
League- National League
Logo- navy blue, yellow, royal blue. Logo is a royal or navy-blue gauntlet with yellow linings in the shape of an M while holding a baseball
When it started - The team was founded as the Seattle Pilots, an expansion team that joined the American League (AL) and began playing in Seattle, Washington, in 1969. After only one season, the team relocated to Milwaukee, becoming known as the Brewers and playing their home games at Milwaukee County Stadium; they played in the American League East starting in 1972. In 1998, the Brewers joined the National League.

AHT / 7 min
MLB.com Navigation
most used tabs=
Purchase page
tickets
ballpark
help center
subscriptions// All teams Yearly, monthly, single team yearly, at bat yearly, at bat monthly *at bat solo audio, MLB Club.tv Yearly {padres, rockies, diamondbacks}, club tv monthly - more teams to be added in 2025, MLB Network
media center page
*Blackouts> se bloquean partidos dependiendo de la ubicacion pero no aplica para Mexico - or solo para cierto canal
for fans wanting to stream on computer from MLB homepage> hover over the watch or mlb.tc from the upper position, c=thgen click on on *watch and listen*
/all games scheduled to be played that day. start time and location, home and away video and audio links unless a national broadcast, condensed game and highlights links for every game after they are completed, calendar so fans can check upcoming or past games.

Ballpark app> mlb.com/apps/ballpark
on this page fans will see official info about the app, highlights and FAQ

MLB Shop> we are not in charge of this page. anything related to shop is handled by MLB shop cx service / agents can cold transfer the fan to the MLB Shop Line
to change the language displayed language on MLB can be done by clicking on the ES icon from the upper right-hand side of the page. Japanese and Korean languages are available.
Login / top right corner -

Cx & Product support
MLB
Ballpark App *ticketing
Non-MLB *Auctions, authentications, fan club & MLB Shop

4 topics or typical calls{
subscriptions - purchase assistance, pricing, technical
promotions - sales and promotional pricing
schedule - game availability, blackouts
general inquiries - shop, tickets, fan clubs, authentications

All teams Yearly, monthly, single team yearly, MLB Club.tv Yearly {padres, rockies, diamondbacks}, club tv monthly - at bat yearly, at bat monthly *at bat solo audio, MLB Network. At Bat subscriptions have to be cancelled.

MLB TV Single Team
-All MLB TV subscriptions / out of market - independientes a los equipos
-available in over 400 supported devices
-all MLB TV and At Bat are annually renewing subscriptions
-blackout restrictions apply to all video subscriptions
-in app purchases are made and managed by the app store

this season begins in march 18th
*if cx wants a devolucion por suscripcion, we give him prorated charges

MLB TV Club
watch only selected team-s games / inmarket
fans will be blacked out if they are out of market when attempting to watch
padres, rockies, diamondbacks *twins, guardians, possible for 2025
MLB at Bat
stream live mlb audio for spring training, the regular season, the post season with no blackout restrictions
*yearly has access to both training and seasons

Stream MLB network24/7

*suscriptions are always subjct to change., pricing available on mlb tv once we have the season. prices are non-negotiable

for refunds we transfer them.
Purchase assistance>
fanbs will ocasionally require assistance of an agent to purchase a subscription or product throught the site
we will not be asking any card info we inform the benefits and differences of subscriptions
direct fans to the appropriate webpage to purchase a subscription
unable to take or change payment information

Fanclubs> regarding fan club purchases
products include bricks, team yearbooks, tickets and other merchandise. some teams that have fan clubs are> Yankees, Cardinals, Red Sox, Astros, among others.

Club Purchase vs MLB.com Purchase
Club specifics
fan clubs
magazine / books
scoreboard message
camps/academy
bricks

MLB shop>
universal items
clothing
managed by fanatics

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