Notes

The CX was informed that I will place your order but cx not agree // ask cx to place a new order//cmn

Action taken-Spoken with cx denail given as DL 2 return 2 now changing the statement size issue

while transferring the call cx drop the call // call back done but non connected //cmn
***********************Follow - up call***********************
Action - called on RMN // number is not reachable // call non connected // cmn
Action - called on RMN // cx not answered the call // call non connected // cmn

Action -no response from cx side// after giving 3 warnings, call disconnect from my end/

******************Senior call Transferred by ____________

***********************Follow - up call***********************
Action - called on RMN //call connected // after call opening cx drop the call // call back done // cx not answered the call // cmn

Issue - cx wants to know about refund
Action - info shared // NEFT pending details not present
Com - info shared // ask to shared UPI details // after receiving UPI details team will update within 24-48 hrs for update // cmn

9898508207

The CX was informed that I will place your order from my end but cx not agree// ask cx to place a new order// cmn

Manual dialing //Ringing //call connected //cx drop the call //call back done but call non connected //cmn

******************Senior call Transferred by ____________
Issue : complete item missing
Action: Deny Refund
Comm: Denial given as per RA remarks // cmn


******************Senior call Transferred by ____________
Issue : RPI denied
Action: info shared ( RPI denial )
Comm: Denial given as per RA remarks // cmn


******************Senior call Transferred by _________________
Issue : RPI denied //(RE-Validation )
Action: info shared ( RPI denial )
Comm: Denial given as per RA remarks // tat shared 48 hrs for update // cmn

Issue- APUC Case//Rajasthan CX
Action - info shared //soft deny given
com - info shared //co-ordinate with courier boy// cmn

Product packaging damaged - No
Product weight - Family member received No
POD remarks - No
Product video & Images - No

Issue - RPI denied
Action - ringing // called on RMN // call connected // voice issue // no response from cx side call disconnect from my end //call back done but non connected //cmn


The CX said that the returns are high and it was not informed earlier.
CX VOC :

1.Was the packaging damaged or opened-yes
2.There was weight in the product when received-yes
3.When you received product, did you click any video or photo-no
4. did cx share any remarks with courier Boy-yes

Issue - Refund related
Action - info shared
Com - info shared //check bank details // co-ordinate to bank If not received, pls share bank statement

OFD
Issue - product defective does not work
Action - info shared // DTSS followed
Com - info shared // ask to 24 hrs // /product is in shipped condition //

OFD
******************Senior call Transferred by _________________Riya

Issue - Different product received // 2nd time same issue // Cx unable raised self complaint because replacement product
Action - info shared // Feedback taken // Macro shared
Com - info shared // ask to shared product images // after received product images team will update with in 24 -48 hrs for update // cmn


Mail ID
Please wait for 24hr to 48 hr as from our end complaint already raised for revalidation .

If you got any issue after this you can surely revert back on this mail.

We understand you are eagerly waiting for your product. We are working hard for a faster delivery along with our courier partner.

******************Senior call Transferred by _______________________Fiza

Issue - Complete item missing
Action - info shared // macro shared
Com - info shared //ask to shared snapdeal packaging ,invoice , ID proof and digital form // after receiving details team will update within 72 hrs // cmn

1.Was the packaging damaged or opened-not confirm
2.There was weight in the product when received-yes
3.When you received product, did you click any video or photo-no
4. did cx share any remarks with courier Boy-no