Notes
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1.- This is regarding the refund for your item:-
2.- As per the telephonic conversation,
3.- We are trying to calling you but couldn't reach you,
Issue:- query not clear
Action:- call not connect // disposition marked
Comm:- need to confirm exact issue
Issue:- query not clear
Action:- call not connect 2nd time // hence case closed // disposition marked
Comm:- need to confirm exact issue
Issue:- query not clear // language barrier
Action:- call connected // guide 9212692126
Comm:- need to confirm exact issue
Action:- call connected // mail marked
Comm:- TAT share 24hrs for update // ask cx to share product image
Action:- call connected // case move to NQA SCM
Comm:- TAT share 24hrs for update // ask cx to wait
Issue:- RFV reversal case
Action:- call not connect // disposition marked
Comm:- need to confirm bank details received from un register mail
Issue:- RFV reversal case
Action:- call connected // EOD filled // mail marked
Comm:- TAT share 8 working days for reflection
**neft mail**
Dear ,
This is regarding the refund for your item:-
We have received your bank account details and have successfully processed your refund to your account ending with {}. This refund will appear in your account within 8 working days.
Transaction amount: Rs.
Refund Date: {}
Thank You,
Team Snapdeal
**image mail**
Dear ,
This is regarding your item :-
As per the telephonic conversation, i apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
2-3 clear Product Image
Once received, our team will promptly verify the details and proceed with your request.
Looking forward to your prompt response.
Thank you,
Saif
**neft mail when bank details received from un register mail**
Dear ,
This is with reference to the refund status of :-
We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification of yours, please contact us at 9212692126.
If you require any further assistance, feel free to reply, we'd be glad to help you.
Thank You,
Team Snapdeal
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