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---shipping time frames - us *in us dollars*---
standard * 7-10 $5
express * 3-5 $15
rush * UP to 3 b days $20
ak, hi pr express * UP to 5 b days $15
ak, hi pr rush * UP to 3 b days $25
apo priority * UP to 15 b days $10
---shipping time frames - CANADA (in canadian dollars)---
ground 7-10 b days $8
express 3-4 b days $15
unregistered customers
First and last
Zip code
registeredcust:
First last
Billing address
1. greeting thank you for calling tcp my name is __ how can i help you?
2. offer assistance
3. paraphrasing
4. Empathy statement and willingnes
5. verification
6. fact finding questions
7. provide solution
8. further assitance
9. closing thank you for calling tcp we appreciate youre bussiness let me transfer you for a one question survey.
order number
billing address
last name and zip code
price adjustment
return policy
regular 5 p 1 dolar spent
gold 6 p 1 dolar spent +250
diamond 7 p 1 dolar spent +400
shipping
payment
review
receipt
where to check the statuos of an order? Help center Track Order
oms to search order#, email, last name and zip
merchandise order is the item number,
fort payne alabama
secaucus nj
P. Sherman, Calle Wallaby Way 42, Sydney
160823
Tcp12345
---------
unregistered customers
first andlast
zip code
registeredcust:
first last
Billing address
1 greeting thank you for calling tcp my name is may i help you
2.offer assistance
3. paraphrasing
4. Empathy statement and willingnes
5.verification
6. fact finding questions
7. provide solution
8. further assitance
9. closing thank you for calling tcp we appreciate youre bussiness let me transfer you for a one question survey.
10. transfer to survey
3 shipping methods
1.standard 5.00 ups mail inovation ups and usps surepost (usps also
ups)
ground
2.express 15.00 2nd day air ups only
3.rush 20.00 next day air ups only
standard only for free shipping.
credit: 3-5 bussines days.
UPS claim: 7-14 bussines days.
last year 1 item available
order number
promotions to combine
my place rewards
% cupon off
place card
free shipping
place cash
up to 6 cupons per transaction 10.00 place cash per each 20.00
Percentage cupon 1 per transaction.
diana smith 07063
several emails order made march 2011
heathersmith 11436
[email protected]
137474597
alexander
today 2 items missing
5th july
135361636
place cash not bundle with percentage disccount.
secaususse nj corporate
cancel tcp order resolution to modify or cancel an order 24-48
856726
Astute user: training01 pass: training01
OMS: 247jom pass: Place500
User Loyalty: 247user pass: Tcp2012
faster orders
offer carrousel see rewards certificate
place card
2007643
shipping / payment / review / receipt
upc.
line id
ordernumber
itemdescription
itemnumber
amanda order toplace in the canadian 130.00 total 2 credit cards visaand mastercard.
ww.howjsay.com
gift receipt
where to check the status of an order? order status on the web site
oms to search? order#, Email, Last and zip
137474597 merchant order id
test
160822
Modify Or Cancel My Order
CANCEL TCP ORDER
3104936283
jennifer houston
07871
856288
5856984712
[email protected]
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