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Account
ACTIVE IBAS
IDSS
Serial Number: [email protected]
Package Name: FTTX_300MB
Account No: 1680000859713
Expiration: 21 Feb 2034 15:10:51
TD Status: NO
TD From:
TD Date:
Have Session : YES
BRAS Name: OLZ004-BRAS-02
BRAS IP: 10.10.109.112
OLT Name: OLZ005-OLT-01
CPE IP: 10.64.209.32
DUSTY
Customer ONU Info
1680000859713
Billing Status on AAA
Active
Result
SN: SKYWB8034193
Package: FTTX_300MB
BRAS Name: OLZ004-BRAS-02
Billing Status on IBAS
ACTIVE
Outage
NO
AAA Session
Online
BRAS Session
Undertermined
ONT Connection to OLT
Success
Temperature
0(C)
RX
Undetermined
Result
RX : NULL
TX
Undetermined
Result
TX : NULL
NMS
Temperature 56
RX power -25.1
TX power 2.4
Case Creation SF CREDENTIAL
Catergory: [email protected]
Type: R!YKALu5r
Subtype :Intermittent connections wi-fi connection
Subject Line:INTERMITTENT CONNECTION_FAILED PARAMETERS_JENIFFER JILL OCAMPO
Description:OLZ005-OLT-01_JENIFFER JILL OCAMPO
FTTX_300MB
Case Origin live chat
Case Status: In progress
Contact Info:09171460970
Account Number:1680000859713
Case Comment
C - THE CLIENT IS STILL EXPERIENCING A INTERMITTENT CONNECTION AFTER CHECKING, INDICATING THE NEED FOR MODEM RECONFIGURATION.
ISSUE STARTED:
A - RECHECK THE TOOLS FOR ANY CHANGES IN THEIR PARAMETERS OR STATUS.
HOBS/IBAS: ACTIVE
OUTAGE (YES/NO): NO
IDSS: NOT TD/YES TD
AVSYSTEM: OFFLINE/ONLINE
R - INFORM THE CLIENT ABOUT THE RESOLUTION PROCESS AND THE ENDORSEMENT OF THEIR ISSUE TO THE DESIGNATED TEAM, INCLUDING THE SLA FOR THEIR REPORTED CONCERN.
E - THE CLIENT CAN EXPECT A RESOLUTION WITHIN 24-48 HOURS, DURING WHICH THEIR MODEM WILL BE INTERNALLY RECONFIGURED AS OUR TEAM IMPLEMENTS THE APPROPRIATE SUGGESTIONS AND ADJUSTMENTS TO IMPROVE THEIR CONNECTIVITY.
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