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I will request for an outage call back, you will be notified once the outage is cleared. as this is a unplanned and minor maintenance, they are updating firmware of the Internet / cable equipment's, this will be resolved in any moment as most of the services are already restored.
Thanks for your patience, while we hammered out the outage!
Our network engineers should be updating us with ETR, as of now we do not have the exact time when it will be resolved, as most of the services are back it should be up in any moment.
I regret that we provided you with bad service —it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please be assured that this type of situation will never happen again.
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