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Action- call not connect // disposition marked
Comm- need to confirm exact issue
Issue- query not clear
Action- call not connect 2nd time // disposition marked // hence case closed
Comm- need to confirm exact issue
Issue- query not clear
Action- call not connect 2nd time // disposition marked // Hence case closed
Comm- need to confirm exact issue
Issue - complete item missing //less than 400 // profile good
Action- call connected // info share // Macro share
Comm- TAT share 48 hours for initiation and 6 days for reflection
weight - na
package - non damaged
video/photo- na
POD remark.- na
Issue - complete item missing // 400-1000 // profile good
Action- call connected // info share // Macro share
Comm- TAT share 72hours for update after form received // ask cx to fill the form
weight - light weight
video/photo- na
package - na
POD remarks.- na
Issue - complete item missing // more than 1000 // profile good
Action- call connected // info share // Macro share
Comm- TAT share 72hours for update after form received // ask cx to fill the form
weight - light weight
video/photo- na
package - na
POD remarks.- na
Issue- size issue // same product but cx try the product // IC update
Action- call connected // denial given
Comm denial given as per hygiene issue
Issue- cx received blue color instead of black color trouser // IC update
Action- call connected / call back done // info share // case move
Comm- TAT share 48hrs for pickup // courier name share
Action- call connected // info share // case move
Comm- TAT share 24hrs for pickup update
# when cx don't pickup call bank details come from unregister mail (standard template):-
Dear Subodh
This is with reference to your concern regarding the refund status of your Item: renuovo Polyester Men's Puffer Jacket - Indigo ( Pack of 1 )
We tried calling you regarding your bank detail confirmation since received from non registered mail id, but couldn't reach to you.
we request you to kindly pick the call on registered number So that refund could be initiated. For bank details verification,
If you require any further assistance, please contact us at 9212692126.
Thank You,
Team Snapdeal
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