Notes

*******rpu ************

# cx received a different item - received diff. design( returnable product)
action - call connected // mail marked //ic update
comm- ask to cx share product images via mail // also tat share 48 hrs for pickup update as RPU generate on same time // also courier partner name share


# cx received a different item - cx received shilajit capsule ( returnable product)
action - call connected // mail marked // ic update
comm- ask to cx share product images via mail // also tat share 24 hrs for update

# cx received a different item - cx received diff color green instead of maroon ( returnable product)
action - call connected // mail na- cx didn't provide mail id // ic update
comm- ask to cx share product images on- [email protected] // also tat share 24 hrs for update

*********catp*******

#cx got same size pd, but fitting large it small
Actn-call connected // mail marked
Comm-CATP Denial shared for return


******Item Missing*******

# cx got the empty parcel(amount is less than 400rs.)
action - call connected // mail marked //history good
comm- tat share 48 hrs for refund initiation and reflection tat
weight - g
video -
POD remarks -
Packaging damaged -
******neft ********
Dear ,

This is with reference to your concern regarding the order status of your item FASHION FRILL Gold Plated Chain ( Set of 1 )

As per the telephonic conversation, we understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 48 hours for refund initiation, which will reflect in your Snapdeal credit account within 24 days for refund reflection.

Transaction amount: Rs.₹

Thank You,
Team Snapdeal



# cx got the empty parcel(amount is less than 400rs.)
action - call connected // mail marked //case move CRT investigation SCM // history bad
comm: tat shared 72 hrs for update
weight - g
video -
POD remarks -
Packaging damaged -

**********empty parcel received ***********

This is with reference to your concern regarding the order status

We are really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. would request you to please wait for 72 hrs.

Appreciate your patience and co-operation in this regard.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank you,
Team Snapdeal

*************************400-1000***********************************

# cx got the empty parcel(amount is more than 400rs and less that 1000rs)
Action: call not connected //mail shared (Empty parcel digital form)
comm: ask cx to fill the Digital form and with inner and outer brand packaging ,invoice and id prof //after received the from and image tat shared 72 hrs for update


*************After received the digital from ***********

# cx got the empty parcel(amount is more than 400rs and less that 1000rs)
action: call not connected //mail shared (empty parcel received)//Case move CRT investigation SCM
comm: Digital form and images received in from //tat shared 72 hrs for update


******1000*************

# cx got the empty parcel(amount is more than 1000rs)
Action: call not connected //mail shared (Empty parcel updated )
comm: ask cx to share the undertaking form with inner and outer brand packaging ,invoice and id prof //after received the from and image tat shared 72 hrs for update

*************After received the UT ***********

# cx got the empty parcel(amount is more than 1001rs)
action: call not connected //mail shared (empty parcel received) //Case move CRT investigation SCM
comm: Digital form and images received in from //tat shared 72 hrs for update //cm