Notes

<<<Ticket (Email)>>>


Logistics EDD not crossed (Email) ---->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding for your delivery order ID number XXXXX.
As per our telephonic conversation on this number XXXXX, we would life to inform you that your order has been shipped with these AWB Number XXXXX and XXXXX through Xpressbees courier partner. The estimated delivery dates for your order are 21/12/2024 and 26/12/2024.
Once your shipment will get out for delivery you will get notified on your shipping mobile number.
You can track your order by following steps.
Log in into your Firstcry account
1- Go to "My Account"and it will be reflected you within 5 to 7 working days. Hence we request you to wai
2- Click on "Order history"
3- Click on "View Details"
4- Click on "Track"
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.

Regards
Sudhanhsu
Firstcry.com




EDD crossed ( Email ) ---->


Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding for your delivery order ID number XXXXX which has been delayed some logistic issue.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your order with this AWB Number XXXXX through Xpressbees courier partner has been delayed from our side due to some logistic issue. It should be delivered on this date 17/12/2024 but right now your new estimated delivery date is 21/12/2024. You can also raise your concern from "My Account", Once you riase the concern, issue will be escalated to concerned team and you will get an update within 72 hours.
You can also raise your concern from "My Account" by following steps.
Log in into your Firstcry account
1.Go to "My Account"
2.Click on "Order history"
3.Click on "View Details"
4.Click on "Raise your concern"
5.Select Issue type- "Shipment not delivered"
6.Click on "Confirm"
You will received an SMS on your shipping mobile number once the shipment is out for delivery.
You can track your order by following these steps.
Log in into your Firstcry account
1.Go to "My Account"
2.Click on "Order history"
3.Click on "View Details"
4.Click on "Track"
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.

Regards
Sudhanhsu
Firstcry.com



Gateway Issue and Auto reversed within 24-48 hours ( Email ) --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding order ID XXXXX which has been canceled due to gateway issue.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your above order ID XXXXX has been cancelled due to payment gateway issue and we did not received your amount, So your amount will be auto reversed to you within 24 to 48 hours. If you will not get your amount on your original source you can raise your concern through support section.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



Gateway Issue and Time Frame breach ( Email ) --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding order ID XXXXX which has been canceled due to gateway issue.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your above order ID XXXXX has been cancelled due to payment gateway issue and we did not received your amount, So your amount should be auto reversed to you within 24 to 48 hours but as you confirmed that you have not received your amount. Hence we are escalating this issue to our concerned team. They will revert to you within 24 to 48 working hours.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


System cancellation ( unavailablility of stock ) --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding the cancellation of “XXXXXX” from your order ID XXXXX due to unavailablility of stock.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX , we regret to inform you that your above order ID XXXXX where your product ID XXXXX has been cancelled due to unavailablility of stock and we have alredy initiated your refund amount INR XXXXX to your Firstcry Cash Refund on this date XXXXX, If you want you can check. Please we request you to wait, once this product will be in stock you can order again.
How to check wallet balance from your Firstcry account
Log in to your Firstcry account
1.Go to "My Account" 
2.Go to "Cash in My account"
3.Go to "Cash Refund"
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



Wallet to Bank Within TAT --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regardCute Walk by Babyhug Back Strap Closure Clogs with Spaceship Applique - Greening your refund amount of your order ID XXXXX.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we would like to inform you that your refund amount of INR XXXXX from the above order XXXXX has been initiated to your same source on this date XXXXX and it will be reflected you within 5 to 7 working days. Hence we request you to wait.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



Wallet to Bank TAT breached (Asking Bank Statement) --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding your refund amount of your order ID XXXXX .
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we would like to inform you that your refund amount of INR XXXXX from the above order XXXXX has been initiated to your same source on this date XXXXX and it should be reflected to you within 5 to 7 working days. But as you confirm that you have not received yet, So we request you to sent your bank statement from your order date to till date on Firstcry Email ID [email protected].
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



Guide Self return --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding the pick-up of your order ID XXXXX on this product “XXXXX”.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to infrom you that pick-up service for above order ID XXXXX product is not available on your location. So we request you to self return this product ID XXXXX by yourself on “XXXXX/Warehouse”. Once you will returned this product on above mentioned location we will initiate the product refund amount along with the 10% of MRP or INR 100 whichever is less as a componciation.
Once you will self returned the product in warehouse, We request you to fill AWB Number manage return section within 7 days.
Log in into your Firstcry account
1.Go to "My Account"
2.Click on "Manage returns"Section
3.Click on " Click Here"
4.Then fill the AWB Number.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



Images asked for Non returnable --->

Dear XXXXX,
Greetings from Firstcry.com!

This mail is in reference to your email regarding return of the product "XXXXX" from the order ID XXXXX.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret that you have recieved the damaged product so we request you to share the images of product along with the carton and invoice with tags on our Firstcry Email ID [email protected].
Once we will receive the images we will escalate the issue to the our concerned team and our team will revert to you within 24 to 48 working hours. We request you to keep the product unused with the carton and invoice with tags intact.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



We recieved the Non returnable Images --->

Dear XXXXX,
Greetings from Firstcry.com!

This mail is in reference to your email regarding return of the product "XXXXX" from the order ID XXXXX.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we would like to thank you for sharing images. Now we are escalating the issue to our concerned team. Our team will revert to you within 24 to 48 working hours. Till please keep the prodcut unused with the carton and invoice with tags intact.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


Pickup General Query --->

Dear XXXXX,
Greetings from Firstcry.com!
This is in reference to your email regarding the pick-up of your order ID XXXXX on this product “XXXXX”.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we would like to inform you that pick up of above product is approved successfully and your product will be picked-up within 4 to 5 working days. Till please keep the prodcut unused with the carton and invoice with tags intact. Once your product is picked up you will get refund on your Firstcry wallet which you can use for your future purchases.
You can check your Firstcry Wallet balance by following steps.
1.Log in to your Firstcry account
2.Go to "My Account" 
3.Go to "Cash in My account"
4.Go to "Cash Refund"
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


Pickup Not Done & TAT Breach (RVP) --->

Dear XXXXX,
Greetings from Firstcry.com!
This is in reference to your email regarding the pick-up of your order ID XXXXX on this product “XXXXX”.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your product is not picked-up for above order ID XXXXX and your product should be picked-up within 4 to 5 working days. But as you confirmed that your product is not picked-up yet. So we request you to wait, we are escalating this issue to our concerned team and we will try our best to pick-up your product within 72 hours, So we request you to wait. Till please keep the prodcut unused with the carton and invoice with tags intact. Once your product is picked up you will get refund on your Firstcry wallet which you can use for your future purchases.
You can check your Firstcry Wallet balance by following steps.
1.Log in to your Firstcry account
2.Go to "My Account" 
3.Go to "Cash in My account"
4.Go to "Cash Refund"
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


Pickup Not Done & Incorrect (NPR)/(FC Wallet) --->

Dear XXXXX,
Greetings from Firstcry.com!
This is in reference to your email regarding the pick-up of your order ID XXXXX on this product “XXXXX”.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your product is not picked-up for above order ID XXXXX. As you confirmed that your product is not picked-up yet. Since you are receiving the non - pickup reason that shows customer was not available at the time of pickup and as you confirmed this eason is incorrect. So we are escalating this issue to our concerned team and we will try our best to pick-up your product within 72 hours, So we request you to wait. Till please keep the product unused with the carton and invoice with tags intact. Once your product is picked up you will get refund on your Firstcry wallet which you can use for your future purchases.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


Pickup Not Done & Incorrect (NPR)/(Bank Account) --->

Dear XXXXX,
Greetings from Firstcry.com!
This is in reference to your email regarding the pick-up of your order ID XXXXX on this product “XXXXX”.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your product is not picked-up for above order ID XXXXX. As you confirmed that your product is not picked-up yet. Since you are receiving the non - pickup reason that shows customer was not available at the time of pickup and as you confirmed this eason is incorrect. So we are escalating this issue to our concerned team and we will try our best to pick-up your product within 72 hours, So we request you to wait. Till please keep the prodcut unused with the carton and invoice with tags intact. Once your product is picked up you will get refund on your smae source/Bank Account which will be reflected within 5-7 working days.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


Fraud detection team due to wrong product returnAssignment --->

Dear XXXXX,
Greetings from Firstcry.com!

This mail is in reference to your email regarding the cancellation of the product “XXXXX” in this order ID XXXXX.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we regret to inform you that your above order ID XXXXX has been cancelled due to wrong product has been returned from your side where order ID Number XXXXX and product "XXXX". So system has deducted amount of INR XXXXX for product which you had returned wrong and rest of the amount INR XXXXX is initiated to your same source/bank account and it will be reflected within 5-7 working days.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



New return request from the customer --->

Dear XXXXX,
Greetings from Firstcry.com!
Thank you for being a privileged club member of Firstcry family.

This mail is in reference to your email regarding the pickup of the product “XXXXX” in this order ID XXXXX.
As per our telephonic conversation on this number XXXXX, we would like to inform you that you want to return your above product from order ID XXXXX and as the system is showing that you can Return/Exchange your product until XXXXX. After the return request is approved the pick up will be arranged in 4-5 working days. Till please keep the prodcut unused and in its original packaging along with invoice and tag intact. The refund will be provided after the request is approved and product is picked up.
You can return your product by following steps.
1.Log in into your Firstcry account
2.Go to "My Account"
3.Click on "Order history"
4.Click on "View Details"
5.Click on "Return"
6.Select reason and sub reason
7.Upload images and video, if needed
8.Select Refund mode as per available options
9.Click on "Submit"
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com



Return timeline Lapsed --->

Dear XXXXX,
Greetings from Firstcry.com!
Thank you for being a privileged club member of Firstcry family.

This mail is in reference to your email regarding the return of the product “XXXXX” in this order ID XXXXX.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we would like to inform you that you want to return your above product from order ID 25406340ONZC554486 and as the system is showing that time of Return/Exchnage is already lapsed on this date 11-11-2024. Hence we are not able to return your product.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com


Recieved Bank Statement and Escalating the issue (Check With TL) --->

Dear XXXXX,
Greetings from Firstcry.com!

This is in reference to your email regarding your refund amount of your order ID XXXXX.
We sincerely apologize for your inconvenience that has caused to you.
As per our telephonic conversation on this number XXXXX, we would like to say thank you for sharing Bank Statement and we have escalated your issue to our concerned team. They will revert to you within 24-48 working hours.
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Sudhanhsu
Firstcry.com