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Thank you for contacting Hulu! My name is Keith, how may I help you today?
Let me first check your account, to start can you verify your name and email on the account please?
for verification only, may I have your payment method to Hulu?
Thank you for verifying it, lastly, may I have the type of card and its last 4 digits?
Thank you, may I have the type of card if it's a Mastercard, Visa, Discover, etc.?
Thank you for completing our verification
Awesome! allow me a moment to review your account please.
CLOSING
May I know if there's be anything else that I can help you with?
Before we go, I’d love to ask for your feedback. At the end of the chat there will be a short survey that will pop in your window. Please rate us from 1 to 5, with 5 as the highest score. Thank you for choosing Hulu, and we hope you have a Magical rest of your day!
Thank you very much for contacting Hulu and have a great day!
Refund
May I have 2-3 minutes to start the process of your refund?
Awesome! Thank you so much for completing our verification. Please allow me 2-3 minutes to process your refund
Thank you for waiting, I have now processed your refund for, do you mind checking your email if you receive a notification?
Thank you for confirming, it will take 3-5 business days to reflect on your account depending on your bank.
Aside from the refund, is there anything else that I can help you with?
IP Override
Let me update your IP address so we can set up the home location. I would be needing your help, do you mind opening a web browser on your phone or computer then go to the website http://ipchicken.com/ ?
Known Issue
Upon further investigation it looks like our tech is fully aware of this issue and we have submitted a ticket to have it resolved. I apologize for the inconvenience, were working quickly to fix this.
NO RESPONSE
Hi, just checking. Are you still there?
Hi, are you still there with me?
Since I wasn't able to receive any response, I will have to close the chat. Please feel free to reach out again by giving us a call or a chat. Once again, thank you for contacting Hulu, and have a great day!
Refund note:
- Verified the account
- Processed a refund for
- Advised it'll take 3-5 business days for the refund to reflect
- Immediately cancelled on
Lastly, since changing the plan is a major update on the account. May I verify at least 2 shows or movies that you've watched on Hulu and the type of device you're using to stream?
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